Xoticpc

Ordered a laptop from them and they sent a worse model than I paid for. I reported this and they refused a refund. I bought from them through Amazon who actually sided with them and kept my money. Well looking more into this company, they've posted tons of fake reviews on themselves on sites like Trustpilot to hide their shady practices. They even report to have trustpilot take down reviews, which they did mine. I then went nuclear, provided video proof to Amazon of their scam, and Amazon refunded me. I sent all of this to tustpilot to verify my 1 star review against them. Absolutely terrible business, avoid at all costs.

This company has no stock for custom machines, there website portrays a different story. I ordered my machine and waited 30 days when i was told that the machine i ordered was still waiting on a few parts. Xotic has a tracking legend that says it will take no longer then 20 days. After talking with someone at xotic i found out they don't keep a stock and do not have that anywhere on there website. I asked them how long until i would have my pc and what if i wanted to do a refund what that would look like. An hour later i got a notification that my order had been refunded. Horrible service would never recommend and don't understand how they stayed in business this long. Absolute joke for a company. I would stay far away. Go with a more reliable company like ibuypower.com

This company is horrible when it comes to customer service. They do not uphold their warranty agreement and have to send the machine out back to the manufacture to have the repairs done. I thought they would do the work themselves but I have on two occasions had to send my computer out for repairs while under warranty which took months and still have to pay for the repairs. This is such a scam its pathetic. If you plan on buying form them, beware. I DO NOT RECOMMEND this company. I am highly disappointed and wish I never spent such a large amount of money on a product that I thought was going to be 1, better quality and 2, have better service. Horrible horrible company. If there was a "zero" star that what I chose. 1 star is too large.

Xotic-PC is the kind of company that once they put their name on a product, they keep their customers' happiness and satisfaction bundled with an unmatchable customer care experience. About two years ago, I accidentally found their advertisement on Instagram and decided that I no longer had the urge to build my own PCs. Buying parts from Newegg just seemed like too much of a hassle, so I went with Xotic. My new Avanger arrived beautifully packaged and fully functional, equipped with blinding LED lights and a fresh copy of Windows. I was impressed, to say the least. But about twenty months later, the motherboard crashed and the drive followed. Given that the PC was under constant pressure from running 24/7, I could not blame Xcotic-PC, not even could I blame myself for that matter, but my lack of time and effort to fix it, led me to the point where I decided to just place this responsibility in someone else's hands, and trust me, even Geek Squad asked me if I wished to donate it. Then, just when I finally forced myself to take the matter into my own hands, I sent an email to the company requesting help with saving time on digging up the information for the new parts, when they just asked, "would like to ship it". Zero obligations, 100% free. WOW, was I surprised not even two weeks later. And the best part is that the warranty wasn't even included when I originally purchased my desktop, it was added on later as a "Limited Lifetime Service Policy" to every model ever purchased from the company that actually cares for what they sell to the masses, and if you value trust, I wouldn't spend my dime elsewhere.

As a non-gamer directed to the XOTIC PC site by ASUS.com, I didn't know XOTIC PCs were shipped to XOTIC PC in Nebraska by the manufacturer (ASUS is in Taiwan) AFTER client order, are then customized and checked, and therefore take much longer to arrive. At first, I was worried about my order. XOTIC Customer Advocate Alex helped out, though, and found me a comparable in-stock on-sale option that could be shipped from Nebraska to me right away. It's not the exact computer I was looking for, but close, and I'm relieved it won't take a couple of months. (I wouldn't recommend the cash discount option, too, it can add up to 21 days to your order.) UPS says my PC was shipped yesterday. So, many kudos to Alex! Great troubleshooting, smart thinking to fix the issue, and courteous customer care by Alex! I can't wait to see how the PC works when I receive it on Tuesday. If it's absolutely fantastic, I'll up my rating...
P.S. I received the ASUS laptop, and have upped my rating. This is a fantastic machine; very fast, 3 USB ports, amazing sound quality, quiet and really cool-running, and all-around beautiful screen quality. Love it.

After trying unsuccessfully to buy a laptop from antonline and newegg, I ended up getting it here. They have real people you can talk to, and want to take care of you. The one downside I will warn about in advance is this: They are much smaller than most online vendors, and they are primarily centered on upgraded laptops. The big guys have automated pickers and will ship it the day you order. These guys require humans to pick the order, do any necessary upgrades, and then ship, so it may take a day or two before it is shipped. Personally, I'd rather have real humans, and personalized service than speed most of the time.

Within 6 months my XOTIX PC start up was slower and slower had to hire my own PC tech company who called XOTIC while he was in my house and they discussed issues - Conclusion either bad mother board or re-set windows. We reset windows - problem remains sent PC back told it was fixed got it back it is not fixed screen locks up again. Called XOTIC I want a new PC Spent over $4K on this thing I use it 10-12 hours a week average. I'm retired I've used laptops for years with my career. Never had this kind of issues with HP business class or toshibas. So final words from XOTIC is I need to re-set windows every time my computer starts locking up What a load of crap Do not buy one of these they just get their computers from ASUS customize it to your preference and ship it off. Anything goes wrong you are screwed

I bought a mid-tier gaming laptop from them about 7 months ago. Their pre-sales support was good, and I'm generally happy with the PC and buying experience but I have two problems that knock off stars on the rating.

First, I had them install an upgraded SSD because they had a good offer on it. In installing it, they left tool marks on the case. This isn't something you want to see when you spend $1,600 on a laptop. Under different circumstances I probably would have sent it back, but one, I don't think they had another of the same model to replace it with and the model was hard to find in the first place, and two, I live outside the US and was back visiting family at the time so time was a factor. Shipping internationally wasn't an option because of customs duties and such.

Second, the buttons on the track pad aren't very responsive. Frequently I'll get the tactile "click" without the corresponding button press. I didn't notice this for a while because I almost always use a mouse, but I've started using the track pad more and it's pretty bad. This may or may not be their fault, and I'm probably just as likely to blame ASUS, but if you left pry marks on my case, it makes me go? What else did you eff up?

The value for money was good, and I'm not mad enough for a one-star review, but the kid that swapped out the SSD should be smacked around a little.

Listen to every bad review. This company will SCREW YOU out of your TIME and MONEY. Absolutely reprehensible customer service and poorly designed website as well. With plenty of trips and tricks to get extra money out of you that you will never get back all while providing subpar service. The website is designed to be misleading and their buying system as well as emailing system is broken. I believe that if you get your product all in one piece you might not have a problem with these guys, but if you have trouble with your order in anyway at all they will give you the runaround. If you read the reviews on google and other places they always respond to negative reviews to employ some form of damage control (they never respond to the positive ones for thanks or anything). The catch is they don't take responsibility for anything and even do customer blaming. Read it for yourself. So if you do plan to buy from these guys be prepared for that.

UPDATE: XOTIC PC fully refunded my purchase but still required me to pay return shipping for a product which was DOA. They have informed me that they are taking my feedback regarding the ethics of their policies into consideration but have not made any changes at this time.

Processing and support was slow and impersonal. Somehow they managed to top that with unethical business practices. They do not cover return shipping for DOA products unless you opt for a repair/replacement, leaving you without the product you purchased for even longer. They do not fully refund purchases for DOA products. These terms are clearly spelled out on their website but they are unusual and unethical nonetheless.

God forbid you pre-order from this website. If they give you an eta add about 3+ months and then plan on canceling the order because they keep on pushing the date back. When you ask why they blame the carriers, and not themselves for ordering only 1 product at a time. This was confirmed by me setting auto notify dog stock on other websites which constantly got stock when this website never did. DO NOT BUY THROUGH THEM! Save your time and give your money to a site that needs it, that's what I did and wound up getting the product I wanted in 3 days.

I bought a $2500 PC from this company and had to RMA it after only having it for a month. After I got it back everything was fine for about 5 months and then the PC started randomly shutting down and XoticPC wanted 90 dollars just to send it back to them to have them fix it and another 60 to have them ship it back to me. So, 150 dollars later I receive my PC back from them only to find out they didn't fix the problem. I'm sure they'll want another 150 just to not fix it again. They only issue refunds to machines bought in the last 30 days. Steer clear of this company.

Years back when I was about to buy an Asus I was very excited to find one on Xoticpc. That died out really fast when I placed an order they gave me an email saying would you like a 750Gb instead of an 1Tb. I cancelled the order, because apparently they didn't have what I was looking for instock despite the product being on their sales page. It wasn't out of stock as it said on there. They charged me a restock fee anyways even though I didn't have the product shipped to us at all. Do not trust this company or buy MSI or Asus products.

Xotic PC has to have the worst customer service in the United States. I recommend no one purchase from them. They refuse to answer any call one they have identified your phone number. I spend $ 2,800.00 on a PC and I am getting nickeled and dime about a bad 2TB drive that has never worked. Trevor H is my sales person. Useless. I totally recommend for no one to use them.

Three laptops. The first two cost just at $1000. Both of those laptops fell apart as their cases starting dissolving, starting at the hinges. Both of these breakdowns started at ~ 16 months. I don't travel with my personal laptop so this was just normal wear-and-tear closing the lid before I went to bed. The laptops didn't leave my couch.

So I'm such a genius, I figure that my problem is that I'm buying the "low rent" gaming laptops. I drop $2200 on yet another Sager laptop from XoticPC. This one lasts only 15 months before the hinge locks, the bezel breaks, and the second hinge cracks the case.

These are NOT well made laptops. The first two laptops I RMA'd three times. The third $2200 laptop I refuse to throw one good cent more after bad. And these laptops are BAD.

The Sager batteries, brand new, are lucky to last 45 minutes. I can't even smoke a cigar on my lanai without the cigar outlasting the Sager battery.

My $2200 laptop had some kind of issue with the speaker. I could barely hear it at max volume.

THESE ARE NOT GOOD LAPTOPS AND NOT GOOD INVESTMENTS.

Like one of the negative reviewers here mentioned, I actually went with Dell initially because it's a well known, established company. However, after 4 weeks with no laptop (high end, > $3,500USD), and multiple calls to India with no help, terrible customer service, I just cancelled my order.

I came to ZOTICPC's website and opened an online chat. They were very responsive, helpful, and knowledgeable. I built a system with better specs, added rush delivery and 3-day shipping and it was still $100 less than what I was going to pay with Dell. I placed my order on a Friday and it shipped out Monday evening, this was a custom build, not something ready to be shipped.

The laptop showed up a day early on Wednesday, looks and works great! That's less than 5 business days from clicking the Order button until it was in my hands on the other side of the country.

Like any business dealing with hardware that, let's face it, is not being manufactured here in the U.S. (by any company), there are going to be some bad apples. Perhaps I was lucky, who knows, what I do know is that every single step of the process was handled in a friendly and professional manner, and I would definitely recommend them to anyone.