If you need a TLDR all I can say is that getting a pc off of amazon is so much smoother and less a painful than my personal experience with Xotic PC.
Now on to the review: It started back in april when I decided I wanted to upgrade my old clunker of a pc and I got a recommendation from a friend for xotic so I looked them up and a few days later I had decided they would be the people I got it from so I had opened a chat with customer support so I could have some help while making my pc and my order was on the way.
Problem #1 Shipping: At first when I was ordering it I had been told it would only take around 4-6 days to be finished and shipped specifically because I had asked for a model that was in stock and could be shipped as soon as possible and I was told that the one I picked was in stock only for a few days later for me to receive an email stating they haven't forgotten about my order and when I asked what was going on with it I was told that it was out of stock DESPITE the fact I paid for a more expensive model because I was lied to about it being in stock but I shouldnt worry since it would only take around 7-9 days for it to be sent out in total. Once again when I had asked about it they had said 10-16 and then 10-20 days constantly delaying when it would actually be shipped out and never actually giving me a proper timeframe for when it would arrive (I believe it ended up taking just over a month for it to be shipped NOT delivered) There are more issues with shipping but they arent as important so I will get to them later
Problem #2 Dead on arrival: As the name implies when I had finally received my order I immediately set it up and turned on my brand new PC aside from a long booting time it worked perfectly for a few days and then it started glitching out and acting really weirdly and im sure it wasnt a virus slowing it down since I had only installed a few important things like Discord, Steam, battle.net and chrome. Soon the glitches and distorted audio became full screen tearing, full on crashing and flashing random colors as it crashed. These were so common I could only use my computer for around a half hour before I had to start it back up again and I was only able to use chrome or else it would only last around 10 minutes. I had asked support for assistance with whats happening and they recommended a bunch of things I had tried such as reinstalling my ram sticks factory resetting it plugging and unplugging and basically everything short of the macarena under the moon to get it fixed up but nothing was working so after less than a month of me owning it I had asked for a full refund since its not like I just decided I didn't want it anymore and that it was broken out of the box and gotten to a point where it would only boot to a blue screen of death that it must have been a special case but despite it all they had refused even though I had video and picture evidence of everything that was happening so instead I had to send it back in for repairs and I was extremely suspicious of them because I was lied to directly so they could make a quick sale so I had asked what would happen if I sent it in for repairs to their "RNA team" and it came back broken. They refused to answer, they didnt even possibly entertain the idea of it being sent back broken and they assured me that it will 100% be fixed no issues about it (I also have screenshots of them claiming this on multiple occasions) and after getting my label emailed to me I had shipped it out a day or so after deciding I had to get it repaired. I was hopeful when they had received it and I gotten an email telling me that they had found the issue (problems with memory) and are working on it right now and will have it repaired and shipped to me in just a few days. 11 days later I had gotten an email saying they shipped it to me and when I had received it I was terrified that they hadnt actually fixed it and that it was the same problem I had before aka it only boots to a blue screen of death and my heart sank when I got it all set up just to see the :( face staring at me when windows said it had failed to boot. Needless to say I was quite angry that once again I was lied to. I had immediately decided I had enough and I went to the website to ask what the heck had happened and if now I could get a refund since their otherworldly RNA team couldnt even fix my problem despite them saying they had fixed it much less I wasnt even sure if they had tried to turn it on and if it werent for the new packaging foam inside I seriously wouldnt know if they had touched it at all and once again they said no to any chance of a full refund so I had to spend the rest of the week problem shooting with customer support to actually fix it myself. I just got a character limit so ill cut it short here but there were so so so many more problems that I might have to write a second review to finish. Once again TLDR For the love of GOD do NOT order from here if you want an easy custom PC.