Giovanni c.

I bought from them Exotic PC model GP17 which is a rebranded Eluktronics MAX-17 which in turn is a Chinese made Tongfang GM7NG0P. It features AMD Ryzen 4800H CPU and Nvidia RTX 3060 GPU. Here is the summary of the issues I experienced.
1.The Laptop was delivered with a 6 weeks delay despite being reassured before placing the order that all components were in stock. The laptop was shipped to Asia and the limitation imposed by the shipper on the length of the characters in the address resulted in going to the wrong address which caused an extra of about 200 USD custom duties.
2.The laptop was delivered with the Exotic PC Control Center software. It was full of bugs with the LED and CPU power mode switching on their own.
3.The Bios are cheap and extremely basic and unlike other similar devices also offer no CPU voltage and clock control.
4.From day one the laptop AMD CPU was cycling at idle from min frequency to boost constantly. The fan was speeding up and down trying to keep up with the 4300 MHz induced heat (stock frequency is only 2900 MHz). Without touching the laptop (with just Windows Apps running) the temperature was constantly cycling about 10 C and averaging 60 C and the fan noticeably buzzing up and down. Believe it or not Exotic PC had no solutions and said that the cycling is normal.
5.The QHD screen failed twice in about a year of light office use, the first time under warranty which was not honored (the shipping cost to the US was more expensive than changing the screen locally). The first time, only the screen was changed, the second time also the cable.
6.The power switch needed to be pressed twice or once for a few secs to power up the laptop. A very annoying way to start up which halves the switch life expectancy. Exotic PC had no clue how to change the setting.
Eventually I fixed all the issues with no help from Exotic PC or Eluktronics (still unclear if the screen will fail again). CPU thermal cycling was fixed with Registry Editor to change boost behavior. The Control Center software was changed and so was the power button behavior.
Lessons learned
1.Never buy anything from Exotic PC. They are just middle men that add no value to the purchase, just another layer of bureaucracy and headaches. Buy directly from the first re-brander (Eluktronics in this case) or better from the manufacturer.
2.Once the sale is done they offer no effective support, just words, excuses and no cost effective solutions. As my case prove the technical support expertise is way too low for these high-end custom devices.
3.Do not buy Tongfang computers unless you are Chinese (I had to involve a Chinese friend to help me) and ideally you should reside or go to China now and then. Although they are well priced great machines nobody can really fix them unless it is some basic and evident part swap (I still don't know why my screen failed twice). The various companies that re-brand them worldwide can't really fix them and even more so generic laptops shops. The OEM does not offer appropriate technical documentation, schematics, part lists or the support required for in depth troubleshooting.
If you can, buy from Tongfang Hong Kong or Uniwill in Taiwan or Mechrevo in mainland China. They are the closest to the factory and speak the language of the OEM.

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