Xoticpc

The worst computer shopping experience.

The computer did not work when it arrived. When I asked for a refund, they issued an incorrect return and refused to correct it. The issue ended up being that they did not assemble the computer correctly in the first place. Support was able to fix it after over a month. Suspiciously, two weeks after the warranty expired several of the keys on the keyboard stopped working most of the time, including the power button.

I wish I had seen all of the other google reviews before I shopped here.

Sent me a broken PC, spent months with customer service with no luck. Sent it back for RMA and was guaranteed it was fixed, it was anything but fixed. Had me buy another power supply and RAM sticks and guaranteed me it would fix the problem, it did not. Made me pay for shipping back to them for a refund, only for them to tell me the GPU was damaged in shipping. They're trying to weasel there way out of a return. Requested to talk to management with no luck. Now they're saying I might have to cover the damaged GPU. Here's some food for thought you idiots at XOTIC pc, maybe build me a working PC and i won't have to send it back to you morons. Well I hired an attorney and plan on throwing the book at them. Until I get my money back I will make sure they loose business. Don't EVER buy from this company, stay far away.

Had the Laptop less than two years and motherboard fried. Buy from other site avoid pcxotic.com
It was also a very loud laptop. At first I thought it was normal since it was an expensive beast but then realized it was a piece of junk. Very disappointed.

They sent me factory faulty laptop. Then I've sent it back and they refunded. In refund they included stocking fee. So they stole from me 700$ for faulty laptop + transportation payments. Disappointing.

I ordered one computer for my son for college, ended up getting charged for two computers. After speaking with Jeff and then Alex from exotic PCs they assured me they would take care of it and asked me to drop my dispute, bad move on my part. I had no idea they were going to not advocate for me, their customer, at all and keep my $2,145.35 for themselves. This is not a reputable company and business. I have spoken to them and emailed them on approximately 25 separate occasions. They assured me they had spoken with my credit card, Chase, and that everything was going to be worked out. That began in June and I'm still fighting with this company. I would not recommend this business to my worst enemy, and judging from the reviews on this site, I'm not the only one that feels this way. Stay away from this company as they are deceitful, dishonest and complete liars. I would give zero stars if that were an option. STAY AWAY FROM XOTIC PC!

I have bought to Sager laptops from Xoticpc. The first one had the display hinge separate which led to the display failing, when it was less that three years old. It cost me something like 700 dollars to get it repaired.

The second laptop had the motherboard burn up before it was four years old!

Total JUNK!

Had a Custome built laptop done in 2021 this review is after alot of rigorous tests, and gaming all across the country. I am hard on my laptop and it has held up to the test of time. It is now 2023 and it keeps up with the best of them. Could not be happer'

I checked with customer service to see if my specific model was in stock right before ordering. I was assured that it was. 3 weeks later I ask again since nothing has changed on my account since ordering. Suddenly I'm told that I'd have to wait until late June for the laptop they had in stock to arrive. Not to me but, to them so that they could them customize it. Didn't even offer a solution or ask if maybe we could look into a different model.

Feel like you've been sold a Lemon Laptop?
Been taken advantage of?
Received a faulty device, and been asked for more money to make it functional?

Fraud: wrongful deception intended to result in financial or personal gain.

I STRONGLY urge anyone with experiences like these, tell your story to the Nebraska Attorney General's office, department of consumer fraud.

United we stand, together they fall.

https://protectthegoodlife.nebraska.gov/file-consumer-complaint

I custom ordered a $3900 AMD desktop from Xotic PC. I specified a normal fan cooler but they sent a liquid cooler. The CPU runs at 70C idle and 90C with any app includuing just surfing the net! If I multitask on three screens it shutsdown for overheat protection. I complained and they gave me things to try. I am now past the 30 day return window and although they are offering to fix it, under my 3 yr warranty, shipping is on the customer! Even for warranty work on a part I didn't want! A new cooler would be cheaper than one way shipping. So void the remainder of the 3 yr warranty and fix it myself? Yes!
If you don't have the ability to fix a broken PC, don't purchase from Xotic PC!

I have updated my review to three stars to reflect that the company has fixed the problem and apologized for the issues caused. They refunded the rush fee and the computer is in fact coming on Wednesday. The fact that it took four days and me checking in to make sure everything was happening according to promises, and then "the system" saying they were out of stock, and me being told I would not be getting a computer is not a good customer service model.

Awful customer service. Sales phone line actually cuts you off after 10 mins wait. No one is on the same page and no one returns your calls. If I had it to do over again I wouldn't have bought a flash drive from them. I would have had better luck ad Dollar General

Horrible customer service, did not receive a product i payed for, they left me no options, ignored me completely at some point, and i never received a refund, avoid XTOPIC at all costs, go with someone else by all means dont make the same mistake i have, READ THE REVIEWS BUT NOT ON GOOGLE

Please look for your laptop somewhere else. They clearly do not value customers. There is so much inconsistency within each and every representative. Each time you call there is a completely different responce.