Xenon ProReviews 6,191

We ordered two units from this household, the first order was not filled as ordered, but replaced with a different model. This is fine, but the option should be given to the purchaser to accept or receive a refund, it should not be automatically assumed this action is acceptable. Secondly the instruction booklet is written very lousy and is not translated for easy understanding. This definately needs corrected. When discussing this with a rep., he was anything but polite. Very unprofessional.
The second unit has not been opened yet due to personal issues, but will soon.
I am not in a position to add an opinion at this time. When I install in car we will see, but I do anticipate it will be fine if I can read the instructions. Thankyou

LED headlights came with broken glass around LEDs. Carefully removed it and decided to try them anyway. Awful brightness/beam pattern, and despite saying it was for my vehicle, had to remove headlight assembly (with requires front bumper removal) to get it in/out because it was too long to fit otherwise. Lights were damaged during initial removal attempts, so I can't even return them for a refund.

I will NEVER any product from this site ever again.

Wrong bulbs were shipped out with my first order. I ordered 5000k they sent 6000k. They said it was there mistake and shipped out the ' proper ' bulbs, that's fine stuff happens. Got them a week later and the case said 4300k so I talked to customer service and they assured me it was the correct bulbs in the case that they ran out of 5000k covers... Installed them and I'm sure they are the same as the first order ( slight blue tint) not pure while or even a bit slightly yellow like I wanted. Very disappointed
Servic seems ok and shipping was quick but I still feel screwed. Payed more for a better kit and lifetime warranty but the kit seems to be the same as the cheaper ' ebay ' kits. But I guess if they warranty them you pay for that.

The 2 -3 days delivery is actually a week. I did not get the dashcam I ordered, it was on back order, so they sent me their top of the line duel camera as a replacement, I do not like it. The instructions are written by someone who does not have a very good understanding of the English language, so it is almost comical to read, and practically no help. There is no online help for Xenon's products. The live chat is useless, the person has no customer service skills. I trully wish I had not ordered from them. There is no prepaid shipping on returns, stuck with the thing. So I guess 100% customer satisfaction means nothing.

Order was shorted a USB Cable. Called customer and informed only available by "online chat!" Was told the item didn't come with a USB Cable. Told 'chat line customer service rep' to check the online ad which included the cable. The reply: "will notify management to remove the cable" apparently from the ad. Requested to be connected with a supervisor, which was denied. Was told I could return the item at my own expense and they would deduct $15.00 from the refund. Now I understand why this company has only "online chat" for customer service. To abuse customers! For this company "buyer beware" is a fact!