Xenon Pro

Website is very well laid out and easy to navigate. Very informative and clear. Product was packaged well and there were instructions inside that served their purpose but could definitely use some editing and updating. The product I received worked but would have been better if it came with a single harness instead of the two positive and negative connectors that are exposed. I ended up wrapping them in electrical tape to keep them in and shield them from any water or dirt getting in, but a simple harness like they have on the other connectors would be wonderful. Other than that, so far so good.

Ordering was simple with needed info. Hope install is as easy. The directions given are very generic, and should state that they may work with your application with out modification. I have a 2004 Chevy venture, in which GM has several vehicles with the same style bulb application. You cannot install these bulbs with out cutting the retainer nut in half to get the nut over the LED bulb and using tape to hold the nut together so it will lock into place in the headlight assembly. The bulbs are much brighter than GM's very poor design of what they call headlights for the Venture van.

I asked and was initially told by a representative that I would need an anti flicker relay ballast to make the LED bulbs work with my vehicle. Up one receiving and installing the items, I soon discovered that the anti-flicker relay was in fact not necessary and was actually preventing the bulbs from working properly. I contacted the company and explained the situation. The representative quickly and cheerfully refunded my purchase amount for the relays and told me that I could just keep them anyway. At that time, I also informed the representative that one of the blue bulb filters had been damaged either during packaging or shipping. The representative shipped me not one replacement filter, but four...at no additional charge! Now that's great customer service on both counts. I didn't even have to wine or gripe to make it happen.

Experience so far very good; once product arrives you can follow up. Shipping, quality of product and installation yet to be determined. Item arrived as scheduled. Instructions not very helpful probably because of so many different application. The only issue I had was with the wiring harness, it was a little short, so once installed it is straight and very tight no play. It would have been nice to have the length specified or perhaps an extension. Overall it works well.

One light came broken. Main headlights did not fit tight in my light housings and connectors did not clip into my factory wire connections, they would just pop off randomly. Customer service is horrible. You cannot talk to anyone directly you have to use a chat feature that resets every so often and then you have to start your conversation over again. Process to return takes way longer than needed. Louis C in customer service is very rude.

The vehicle selection guide gave me led packs that don't work on my vehicle at all, thanks duct tape. I paid upwards of $160 for lights that didn't even look like what the website showed at checkout. In a matter of a couple months one bulb started burning out and the protective glass shield on the other shattered inside my lamp housing. Even if the customer service were going to be friendly and accommodating, and even if there were no fees associated with replacing them (which according to other reviews I've seen I can't expect) at the end of the day I don't want these lights in my truck. $40 later on ebay and I'm much happier... and after potential restocking fees and return shipping for what could be one of many replacements, I probably saved a ton of money by going a different route.

Excellent product and Warranty. So far this product has superseded my expectations from other similar products I have purchased from many competitors. Real quality products are very difficult to obtain nowadays as they all supposedly advertise as they are all the best in the market only to fail in a short period of time. Customer service is Fantastic and very fast to resolve any issues that may arise. That alone is worth more than money can buy!

First time buying online so I guess we'll see how it goes.
Well i received my items,in 7 working days not 3 to 5 as you advertise and when i received them i installed them to find out that three out of the four bulbs didn't work,so i have e-mailed to see if your company is going to stand behind your product as of yet i have not had a response on sending me new bulbs.I need
2 x 9005 and 1 x 9006 and yes i have checked to make sure that all the other components work.
I am not really happy with my whole shopping experience.