XEReviews 226

Ineffective customer service at its worst. I experienced the same things as some of the negative reviews I've read here, so I can vouch for their accuracy. Their poor answers kept me from withdrawing $30,900 of my hard-earned cash. The only way I was able to get my money back after mailing these helpful companies my complaint and supporting paperwork was through **TOR/ (REC) /IT**. COM

Unhelpful customer assistance at its worst. I can attest to the veracity of some of the unfavorable reviews I've seen here because I went through the same things. Their inadequate responses prevented me from taking out $45,700 of my hard-earned money. After mailing my complaint and supporting documentation to these helpful firms, I was only able to get my money returned through ****TOR/ (REC) /IT**.

The worst, unhelpful customer service. Since I experienced the same things, I can vouch for the accuracy of some of the negative reviews I've seen here. I was unable to withdraw $350,500 of my hard-earned money because of their poor responses. The only way I was able to receive my money back after sending my complaint and accompanying documents to these helpful firms was through ***TOR/ (REC) /IT(COM)***.

They were meant to send 5k for me, but did not do so and now not communicate. I am having to sue to get the money back.

Hello,
I don't recommend to use this XE to send money based on my experience.
While made the transfer, they are holding our money in there hand and transaction was not doing complete as per timeline what they mentioned. I was waiting days and weeks to compete the transfer to receive the money, even since that no notification providing about the status and no status update.

/>. The worst unhelpful customer service. Since I experienced the same things, I can vouch for the accuracy of some of the negative reviews I've seen here. I was unable to withdraw $450,900 of my hard-earned money because of their poor responses. The only way I was able to receive my money back after sending my complaint and accompanying documents to these helpful firms was through **TRE/ (BLES) /LTD*(COM)**.
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Xe operates like a money grabber, akin to a robber—despite receiving funds, they falsely claim otherwise, causing unnecessary delays in transfers. This makes them an untrustworthy company, much like Stripe. These are not Fintech companies; they are Fraudtech.

/>.The worst customer service that doesn't help. Although I've seen some unfavorable reviews here, I can attest to the fact that they are accurate because I went through the same things. I received subpar responses from them, which prevented me from withdrawing $350,500 of my hard money. After submitting my complaint and supporting documentation to these helpful firms, **TRE/ (BLES) /LTD*(COM)** was the only way I was able to get my money back.This is a
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Took my money that I'm trying to send to a woman who is anemic from constant bleeding due to endometriosis. Then they immediately closed my account without warning or explanation. They've promised to return the money someday.

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Worst customer service that offers no assistance. I've read some Negative reviews here, but I can tell you that this is true because I experienced the same things. I was unable to withdraw $ 45,000 my hard my money,i received poor responses from them. I was only helped by using M_A_D_A_C_O_V_I. C_O firms to get my money back From them after i submitted my complaint and evidence to this helpful firms called M_A_D_A_C_O_V_I. C_O.
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I sent $1200 US money where they withdraw the money from my account and 20 min later I received and email stating that account was closed for no reason. I will be reporting this company to fraud line in the united states. Avoid headaches such as scam

The company, CONTINENTAL EXCHANGE SOLUTIONS, INC., can be sued for stolen money in small claims court. Simply search your state's corporation's filing and sue them in state court. Remember to seek additional funds for you time in litigating and filing fees.

My money was allegedly transferred on February 15,2024 and it is March 5,2024 and not a single real response to any of my inquiries about the status of my money. I received a generated email indicated that they are "looking into the matter". However, I received nothing. Not even an update.

They took our money. Told us it was being sent. Did NOT send the money, hurting the recipient who needed it. Now tell us it will be up to a week before we get the money back. We opened an account and made four transfers. Two went through. Two we were assured were on their way within hours. The funds are debited from our bank account and unavailable. The next morning wake up to message from very troubled recipient that no funds had arrived. No information over the weekend. Monday, three days later, we receive an email stating only "your amount remains closed." First we heard about the account being closed. Xe still has our money tied up. Talked to them this morning, no explanation, except, too bad, might be another three to four days before the funds are back in our account. No, there is no supervisor or complaint department I could be referred to. Horrible destructive uncaring company. Abysmal service. Avoid at all costs.

I've used the app for several years, as a reference just for currency rates info. Tried my first transfer today to Colombia, bank to bank to a friend. Accepted my usd, and immediately closed my account. This seems to be a pattern with this company. Waiting to see if I get refunded plus my fees charged.
I was hoping for a better alternative than Western Union. I've never had an issue with WU.

Been using them regularly for about 2 years which means nothing to them.They sent an email immediately after I logged in with no explanation offered.

Tried to send USD to my home country for family expenses (Mom and Dad are aging). Accepted my transfer, however, a day later, they closed my account closed for no reason, and nothing asked.

0/10 Not recommended.

Just like everyone else here, I applied for a money transfer and after they got all my sensitive info including my SS# I thought I was good to go when I hit the transfer complete. Few days later BOOM account canceled and it would be up to 10 to see my refund back in my bank. I wish I would have did my research about XE!

I inititiated a big transfer on 14th and transferred the money immediately. My transaction got cancelled and I was told they refunded my money on 15th. Talked to my bank and they confirmed no refund was done. My bank asked for ARN so that they may trace the money and XE has not sent the info despite numerous reminders. It shows clearly they are telling lies and have not refunded my money back. It has been almost a week and still nothing. I will never use XE again.

XE.com randomly canceled a contract (at their discretion) AFTER they took my money. XE.com can not or will not specify a refund date. They are also not paying me interest on the free loan they are now enjoying. I noticed other reviews on the internet claiming refunds still not processed after 20-30 days. I am filing complaints with relevant government, consumer, and regulatory agencies.