ZenHotels offers advanced filters that made it easy to find exactly what I wanted in a hotel. I was particularly impressed by the pet-friendly options!
It's great to see a focus on sustainable travel. The platform makes it easy to find and book eco-friendly accommodations. It aligns perfectly with my values and desire for responsible tourism.
Hello Erica! Thank you for your feedback! We are very pleased to know that you are satisfied with the service!
BOOKING CORPORATE TRIPS HAS NEVER BEEN EASIER. THE PLATFORM REMEMBERS MY PREFERENCES AND ALLOWS FOR QUICK REBOOKING OF FAVORITE HOTELS. 🏨 THE ABILITY TO SORT BY BUSINESS AMENITIES IS A TIME-SAVER. EXPENSE REPORTING IS SIMPLIFIED WITH CLEAR, DETAILED RECEIPTS. 🧾
Hello Layla! Thank you for your feedback!
The deposit process had a hiccup that slowed things down slightly, though it didn't ruin the overall experience.
They've helped me avoid disappointing stays and discover some real hidden gems. It's great to have honest feedback from fellow travelers.
Hello Patrick! We are very pleased to receive your comment! Thank you for trusting us!
ZEN HOTELS made my business trip booking effortless. The advanced filtering system helped me find exactly what I needed - a quiet hotel with a desk and fast WiFi. Their multilingual support team was exceptional.
Hello Janelle! We're very pleased to receive your feedback!
Singapur'da bir haftalık bir iş konferansına katılmam gerekiyordu ve biraz da gezmek için ekstra bir hafta daha kalmaya karar verdim. Kalacağım ilk otel için uygulama üzerinden konferans merkezine yakın bir yerden rezervasyon yaptım. Asıl sürpriz ise kalacağım ekstra günleri planlamak için 'yakındaki gezilecek yerler' özelliğini kullanmak oldu. Sentosa Adası'nda mükemmel bir fiyatta butik bir otel buldum. Uygulama harikaydı ve rezervasyon işleminde hiç sıkıntı yaşamadım, ayrıca ülkeye ilk giriş yaptığımda telefonum çekmediği için çevrimdışı özelliği ile rezervasyonlarıma ulaşabilmem de çok yardımcı oldu. İş için çıktığım seyahatin unutulmaz bir Asya macerasına dönüşmesini bu platforma borçluyum.
Merhaba Karaman! Geri bildiriminiz için teşekkür ederiz! Hizmetten memnun olduğunuzu bilmekten çok memnunuz!
L'interfaccia è intuitiva e mi consente di trovare facilmente ciò di cui avevo bisogno. Si sono verificati alcuni piccoli problemi durante la navigazione, ma nel complesso è stata un'esperienza piacevole!
Ciao Fosca! Grazie per il tuo feedback! Siamo molto lieti di sapere che sei soddisfatto del servizio!
Fiquei realmente impressionado com o recurso de mapa que me ajudou a encontrar um hotel perto de todas as atrações que eu queria visitar. As avaliações verificadas foram úteis para tomar minha decisão.
Ich habe in einem tollen Hotel in Paris zu einem sehr günstigen Preis übernachtet. Könnte nicht zufriedener mit dem Service und den Einsparungen sein. Der Check-in verlief reibungslos, und das Hotel erwartete uns. Sehr zu empfehlen.
J'ai décroché une offre incroyable pour un hôtel parisien à la dernière minute. La réservation a été rapide, et mon séjour s'est déroulé sans problème!
The filtering system is comprehensive, though sometimes too many options. Still, found exactly what I needed at a great price.
Hello Daniel! Thank you for your feedback!
Nel complesso soddisfatto della mia esperienza; ho trovato esattamente ciò di cui avevo bisogno senza problemi durante la prenotazione o il check-in in hotel!
Le paiement s'est fait sans la moindre complication. J'ai utilisé Apple Pay: c'était à la fois rapide et sécurisé. Une expérience vraiment positive!
Bonjour Hardouin! Merci pour vos commentaires! Nous sommes très heureux de savoir que vous êtes satisfait du service!
Processo de reserva rápido e fácil — fiquei muito feliz com a tranquilidade que tudo correu durante minha viagem recente!
Olá, Natalie! Obrigado pelo seu feedback!
Erfolgreich Hotels in mehreren Ländern gebucht. Die Zahlungsabwicklung hat eine Weile gedauert, aber der Kundenservice war sehr hilfreich.
I've used this service multiple times, and I can say it's reliable. Always happy with the results!
Hello! Thank you for your feedback! We really appreciate your trust!
Here's a draft for your post:
Beware of Zen Hotels – My Terrible Experience
I feel compelled to share my recent experience with Zen Hotels to warn others. I booked and paid for a hotel through their platform two weeks in advance. Everything seemed fine—until I arrived at the hotel, only to find out that there was no booking in my name and the hotel was completely full.
I immediately contacted Zen Hotels through emails, WhatsApp, and even phone calls, but they were completely unhelpful and kept lying to me. I ended up stranded on the street for 7 hours, trying to resolve the situation. Ultimately, I had to book another hotel on my own.
It's now been 9 days, and I'm still fighting to get my refund. Zen Hotels continues to give me the same evasive and dishonest answers.
I urge everyone to be extremely cautious when using Zen Hotels. Saving a few dollars isn't worth the risk of ending up without a room and being left in a terrible situation.
Stay safe and always prioritize reliability over cost!
Hello! We are deeply sorry for any inconvenience that could be caused. Could you please provide your booking number so we can assist you?
Went to visit my Dad dying of a brain tumor and my family double booked our stay. Within 20 mins I called to cancel my reservation and they refused. The hotel refunded the money but this company kept it. So not only did I get to watch my dad die I got robbed at the same time. I hope everyone in this company gets karma they deserve and to feel the same thing I've been put thru
Hello Matt! Please accept our apologies that you have to deal with this situation. We are already working on getting your money back. The fact is that we cooperate with some hotels through suppliers. In your situation, the supplier requires written confirmation that the hotel agrees to refund the money. If you have it, then send it to us by email so that we can speed up the process.
Total scam keep clear.
I own and privately rent out my villa. Zen hotels have infected my business profile with awful photos linking to their website. Called and got nothing. Emailed loads of times and get no response. Read up on all the reviews before you use Zen hotels as they are terrible. You won't get anyone who speaks English on the phone either. Nightmare company to deal with. I am at a loss!
Hello Kelly! We've checked all the information on your request. Now all the incorrect photos are deleted from our website. They should be deleted from Google automatically, but if this does not happen within a few days, please contact Google support and they will help you delete the photos. We have sent you all the detailed information via email. Staying at your disposal.
Overview
Zenhotels has a rating of 3.6 stars from 352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenhotels most frequently mention good experience and second time. Zenhotels ranks 21st among Hotels sites.
Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
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- Limassol, Cyprus
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Deven! Thank you for your opinion! We do our best for you!