I have been a Zappos customer for a long time and they never fail to amaze me. I bought a pair of Chuck Taylor gym shoes and wore them for about 3 weeks. The shoes are absolutely adorable but they kept rubbing my smallest toe in both shoes. I tried putting tape or a band aid on the inside of the shoe where the seams were sewn but the shoes kept irritating my toes. I returned the shoes back to Zappos to see if the manufacturer could repair the large seams inside of them. I wasn't looking for a return or money back (since I wore them) but was merely trying to get someone to possibly cut or repair the seams on the inside of the shoe. Zappos credited me for the purchase with no questions asked.
I filled out an app and was told by C Wingfield I didn't fit in with the young people or there culture. Lol lol what a crock. And if I wanted to for the last time wait 6 months. . That company thinks it's the royal family. And they quality of goods are far from it.
I love Zappos! I have been using them for years. The shoes come super fast, no kidding. I have placed an order and received them the next day on my doorstep! Fantastic! Also, free shipping BOTH ways. How could you possible go wrong? Unless they are out of your size. But even then they will let you know when it's back in stock. So for many more years I plan on shopping with Zappos!
Love this site and phone service! Never a long wait. Shoes arrived quickly. Quality customer service! What more could I ask? They make me want to spend more money with them! Excellent all around service!
These guys have been very helpful sorting out my shoe orders, I don't always get the right size but they're very patient with returns and making sure things are done right in the end.
It's an easy site to navigate, with great customer service, extremely easy returns and exchanges. I would recommend using this service site, as i continue to use it myself.
No complaint at all. The quality of shoes is great. They are so convenient and I actually do not feel them while wearing. Very satisfied with my purchase which is not that high - less than $100. Thank you!
I am always happy when I shop at Zappos....free shipping and stellar customer service. I bought a pair of shoes that were a little tight...I called and I had a new pair of shoes before I could return the tight ones. Maria in customer service was super sweet and made it a personal experience. Keep it going Zappos.
I absolutely love ZAPPOS!! You always find what u are looking for or something similar!! Customer service wa friendly..Shipping&receiving my items purchased is always in a timely manner!
With all my surgeries, I cannot wear just any shoes, I have to have some I can slide into, due to the fact I cannot bend over enough to put tie up or strap shoes. The Zappos (I've ordered 2 pair) have worked fine.
See it, love it, buy it. Don't like it? Have UPS pick it up or you drop it off, fast return, little to no waiting. It just doesn't get better than that. Besides I've never seen such a lovely selection.
Orderd shoes for my granddaughter; didn't fit, called them and they asked what size, sent out the new ones and trusted me to return the others -- who does that?! A great customer-oriented company, that's who!!!
Grumpy trolls pretend to be my feet. Pronation, arthritis and old fractures demand specialized footwear that I cannot afford to have custom made. Zappos zapped the trolls with perfectly designed and fitting shoes that gave me a new lease on life and the prices are wonderfully low for the quality. Customer service is great.
I have particularly wide feet, so I was wary of buying shoes online. However, I finally took the plunge in 2016 and ordered two pairs of black dress shoes to try, each in two different sizes. They arrived very quickly and in great condition. I decided to keep one of each pair and sent the others back. The refund process was so quick and painless... I definitely recommend Zappos to anyone.
Literally one of the best shopping sites ever! Easy to use, amazingly great customer service and very quick and easy returns Always ships and arrives very quickly! Wish I could give them 100 stars!
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