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How would you rate Zappos?
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AE
9 reviews
34 helpful votes
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While you can find a better price on shoes and a better selection elsewhere, overall Zappos offers a fairly pain-free shopping experience. Be sure to read the reviews of the shoes/clothing before you buy as they can help you decide whether the item will fit or function for you.
Customer service is good and unlike some auction sites, you can return the shoes easily if they do not fit or have something wrong with them.
Shop around though if you are looking for a bargain as a lot of their shoes that they say are up to 60% off retail are actually a third or more expensive than at other sites.
It is still one of the easiest and most convenient places to shop if not always the cheapest and the free shipping and delivery within a few days guarantees you will have the shoes/items when you need them and not two days after the event!

Date of experience: August 27, 2015
10 reviews
75 helpful votes
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Perfect for every shoe whore - i love this website! It''s so easy to shop for shoes here. You can narrow it down by size and color and style of shoe, or you can just browse around in general if you're not looking for anything specific. The best thing though is that returning stuff is free! So, i usually will get something in a few sizes, figure out if i like the shoe and which one fits best and return all the rest. It's been great though for browsing to find the perfect shoe when i know the style and color i want, and they have a wide range of prices, so you're bound to find a pair for the right price too!

Date of experience: April 28, 2008
Alaska
5 reviews
9 helpful votes
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Love
February 9, 2016

I had a really good experience with zappos. I ordered some boots! They fit perfect and are exactly what I expected. I read some reviews that people think they have gotten used shoes in my case that didn't happen they were brand new. Also the shipping was awesome. Nordstrom has always been the best shipping in my opinion but zappos was just as good and on top of it getting here fast it was free and living in Alaska I don't get a lot of free shipping.

Date of experience: February 9, 2016
New York
17 reviews
32 helpful votes
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Zappos is the bomb! They have free shipping to and from your residence and it beats going to the store to try things on. Their packages arrive so quickly, its incredible. I have had only positive experience with Zappos and recommend them highly for anything, but especially shoes and dresses.

Date of experience: June 15, 2015
Illinois
3 reviews
15 helpful votes
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I love Zappos!
May 28, 2011

I love Zappos! Free shipping in most cases, and free return shipping if it doesn't work out. I have purchased numerous shoes and a couple of handbags from Zappos. I have kept most because the descriptions are very good and stuff is usually as described. The few that I have returned were easy returns. Did I mention free return shipping? And the money is refunded promptly. They also have a really good selection and lots of search options. The pages load quickly even with all the thumbnail photos. Love you Zappos!

Date of experience: May 28, 2011
Washington
67 reviews
1002 helpful votes
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I adore Zappos. Free shipping when you become a VIP member, and free returns for everyone. This is a company I love to support. The CEO is a nice man, and the employees have FUN while working. I read a long article about the owner, and he sounds like a great guy... If you have never been there, I would say GO! It's fun and they make it easy to find what you need. I have a pair of New Balance shoes on their way as I write this!

Date of experience: April 14, 2015
California
8 reviews
32 helpful votes
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I really like Zappos, but had stopped using them for awhile because of the pricing. Lately though they have been offering some great promotions, which have brought me back for some orders; I hope they continue to do so.

Date of experience: October 22, 2016
New Jersey
7 reviews
14 helpful votes
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Classy website
March 21, 2010

Classy website. The merchandise is authentic, customer service is outstanding, return policy is generous. If I need shoes, my first online stop is zappos. Oh, I forgot to mention their biggest asset: they have a fantastic selection of shoes. Sometimes the shoes are off by a season, but not always. Fabulous website!

Date of experience: March 21, 2010
Illinois
1 review
0 helpful votes
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This place is limited on the sizes of shoes it carries. I have a $110 allotment towards safety shoes through work, but it is useless when Zappos doesn't carry my size. I had to settle with shoes that didn't fit correctly last year, not doing it again this year.

Date of experience: January 26, 2023
New York
5 reviews
2 helpful votes
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Best shopping experience
February 12, 2018

I bought the wrong size pair of shoes and chatted with someone for an exchange. The very next day I got the right size and all I had to do was send the old ones back with the return label they emailed me. No extra expenses or shipping fees. Plus I got the shoes I wanted for a great price. Will one hundred percent shop here again

Date of experience: February 10, 2018
New Mexico
16 reviews
112 helpful votes
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Great service
November 4, 2016

A little pricey, but the returns are free and easy. Nice company to deal with. Deals are better on Amazon and 6pm. These are their sites as well. 6pm requires a trip to ups or the post office to return, so I usually buy thing that I already know will fit because I already have purchased one.

Date of experience: November 4, 2016
California
1 review
3 helpful votes
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I recently ordered a pair of shoes from Zappos. The customer service was abysmal. The order never arrived and they would not remedy the situation. I am now out over $100 for an item that was never delivered.

Date of experience: March 21, 2014
California
4 reviews
4 helpful votes
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I've bought many shoes for myself and my kids through Zappos. The selection is excellent, the customer service is excellent and the returns are super easy. Because it's so easy to return things, I now feel confident ordering 2 styles or 2 sizes and returning the one(s) that don't work. It's very easy, fast and smooth- and much easier than dragging the kids out for a shopping trip.

Date of experience: February 5, 2015
India
2 reviews
2 helpful votes
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Good products
September 10, 2020

Amazing Product. Absolutely Perfect Size and stylish look. The material of the shoes is really awesome. Very comfortable while running, trekking, etc. Every time I wear it, I received endless compliments. The packaging is also good. Good services.

Date of experience: September 9, 2020
New Jersey
8 reviews
43 helpful votes
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Love their selection and speedy deliveries. Products are of quality. I purchase 90% of my kids' shoes there and for myself as well. I love their free return policy, which is important for shoes given that fit for shoes is not always consistent in each pair of shoes you get.

It's an Amazon company... no wonder it's a great shopping site!

Date of experience: April 16, 2013
Australia
2 reviews
2 helpful votes
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Zappos is great
March 19, 2012

Zappos is great. I love their iPhone app. I have used them internationally many times over the last few years. They are solid and reliable. They always deliver, and they always answer e-mails. I had a problem and it is not easy hard to return shoes because I am outside the USA, and they came up with a very fair solution.

Date of experience: March 19, 2012
New York
4 reviews
15 helpful votes
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And they have a great selection, lots of photos of the items, and helpful customer service! I've only used their 365 days return policy once, when I discovered a long forgotten about a pair of sneakers that didn't fit. I was embarrassed and thought I might not get a refund but voila! They stood behind their claim. What a great company!

Date of experience: July 31, 2015
Washington
3 reviews
18 helpful votes
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Who doesnt love zappos these days. Awesome and attentive customer service. I've bought a bunch of shoes from them before... and any time ive had an issue with size or quality, it has been resolved quickly.

Date of experience: April 6, 2014
New York
3 reviews
4 helpful votes
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Awesome site: bought a pair of cleats for soccer games with my friends and even though they didnt fit exactly how I wanted them to, it was easy to exchange them with zappos return policy. Would recommend!

Date of experience: March 5, 2012
California
4 reviews
7 helpful votes
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I was browsing online looking for a VANS wallet. Only to find out that I would have to pay shipping cost plus tax on their actual website including (pacsun, tillys, etc). Then I came across Zappos.com and wasn't sure if I should place my order since it was too good to be true because of the free shipping in any order. I ordered it Sunday night and wow! It got delivered to me on Wednesday. I'm very impressed with the product and the shipping. I'm definitely going to tell my friends and family about this awesome site and I'll most likely be back to order more products!

Date of experience: January 29, 2014

Overview

Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.

service
71
value
67
shipping
70
returns
51
quality
60
+17