ZapposReviews 719

This place is limited on the sizes of shoes it carries. I have a $110 allotment towards safety shoes through work, but it is useless when Zappos doesn't carry my size. I had to settle with shoes that didn't fit correctly last year, not doing it again this year.

I used to love buying from Zappos and am a VIP customer. Ordered a Xmas gift on December 11. My orders as a VIP are supposed to have one day shipping. No package 5 days later so I called. The first clueless rep had zero idea of what the issue was so asked me to call back. Excellent service. Rep this morning tells me the item is shipping in late January. How convenient for a Xmas gift. Horrible service and the lack of disclosure of a late shipping date when ordering is ridiculous. Shame on you Zappos, a former VIP customer

This is second time I have bought something from them which once again came quickly after placing order, and which fitted me perfectly. I will use them again and again. Great service, Great products.

Extremely disappointed in the quality (lack thereof) and fit (lack thereof) of the pjs I ordered. AWFUL!

Great collection, the staff was really helpful. I will definitely shop again. Amazing quality product. It's perfect very eye catching and appealing.

I keep coming back to place more orders. Your customer service is also really good! I just placed an order and I know I will come back for more!

Their team is helpful and friendly without fail, and everything I have ordered through the years has been perfect.

They hold your money hostage if you do an exchange they won't refund your money back to your credit card but to a gift card of Zappos, therefore you are forced to have to keep buying from zappos even if and when they don't have the shoe you want. Lousy deal.

Your web site is so easy to use! Your products are excellent. The service is excellent. The personnel are friendly, professional and knowledgeable.

Great product with high quality and excellent service with fast shipping I received it earlier than I expected

Very effective and efficient process, professional assistance on first order was amazing, ordered items turned our perfect, delivered as promised.

Auf der Suche nach etwas Hochwertigem und Bequemem, das perfekt passt, dann sind Sie hier genau richtig

Zapped did a wonderful job getting me my work force prepared and ready. Amazon fulfillment relies on hard work from companies like zappos. Thank you for a great pair of shoes and excellent service.

This is not the first time I've ordered from you, it's a pleasure to work with you, thank you for your service and fast delivery

I bought $1195 Movado watch from them and they ship me an empty Movado box with NO WATCH INSIDE. Total fraud and they're giving me a hard time about refunding it now.

Everything is professional and prompt. The quality of the products is unquestionable. It's not the first time we buy. Respect to the store and company.

Ordered a pair of $110 work shoes which arrived quick but noticed immediately they were doctored to "look new"
That's a really huge rip off especially at $110. If you read this and still order from ZAPPOS then you deserve to be taken advantage of.
Totally unethical for a business to literally scam ppl out of big money, we're not talking a few bucks.

I have adored Zappos since I found their bit of shopping heaven for me! Their buyers were spot on for quality as well having an eye for forward thinking, as I purchased a wide brimmed hat in '09 treated with SPF! Plus, their Customer Service was outstanding! Yet, once Bezos purchased Zappos, I feel like I am shopping@ Amazon and NOT Zappos, that it was, but no now. I have kept TWO items in the last 18 months. Previously I took to Zappos for not only my shoes, but my handbags, sunglasses, swimsuits as well as active wear for hiking and gear. Now, I might as well shop on Amazon (which I will not), BUT I hate their Customer Service, as well as possible knock-offs.

Goodbye Zappos! It was lovely until it wasn't……….

After being connected, I stated my issue: I placed an order 11 days ago but did not receive a confirmation email or any updates for my order. I have a pending transaction on PayPal for this order and I would like to cancel this order because of how long it is taking. He asks for some personal details which I provided and he proceeds to tell me he was unable to locate my order. I replied with yes because I never created an account. I did an express PayPal checkout. I send a screenshot of the only email confirmation I received (which was from PayPal) and he tells me unfortunately, that is a PayPal transaction number and not ours, and tells me he needs the Zappos confirmation number in order to locate it. Didn't I first mention that in the beginning? I did not receive an email confirmation or any updates on my order. He tells me to dispute it with PayPal and I tell him I am unable to because the order is pending and PayPal won't allow me to. Then, he offers a number to call to check my order verification based on the charge from the payment card. Again, I stated my card was not charged. It is PENDING and I would just like to cancel this order so they don't decide to charge and send me the order 3 weeks later or whenever they decide to, when I already purchased another pair elsewhere. 30 minutes later and there is no response. The issue has not been resolved, I was just left hanging.

Ottimo negozio. Grande scelta di prodotti, prezzo ragionevole, personale competente. Sono rimasto piacevolmente sorpreso dal periodo di garanzia.