Annette I.

I used to love buying from Zappos and am a VIP customer. Ordered a Xmas gift on December 11. My orders as a VIP are supposed to have one day shipping. No package 5 days later so I called. The first clueless rep had zero idea of what the issue was so asked me to call back. Excellent service. Rep this morning tells me the item is shipping in late January. How convenient for a Xmas gift. Horrible service and the lack of disclosure of a late shipping date when ordering is ridiculous. Shame on you Zappos, a former VIP customer

I am shocked about the decline of the quality of their Christmas card prints. Have been ordering for over 10 years and the quality was always good. Spent a bundle in cards this year and I'm they look like photos printed on newspaper. Absolutely terrible quality. They must be cutting corners while charging more. Should have just gone to Walmart or Walgreens. Same quality.