Several weeks ago, I ordered a charm bracelet for a friend whose son had just committed suicide. I received an email immediately upon placing the order that stated that my payment had been processed and my order was placed. There was no information regarding shipping in the email. Weeks later, I have called several times. The phone has never been answered, nor have my messages been returned. Apparently, Soufeel is good at billing credit cards, but not so good at shipping out their product.
I live in the good old British Isles and was not expecting too much considering how much I spent on a bracelet and seven charms but Soufeel made me eat my words!!!! The quality of your charms are amazing and so affordable compared to your nearest competitor in England that being p.....a . Shipping was free and received my goods in nine days. Everything about your company from the website to product then finally door to door service is very professional I am just preparing my next order of beautiful charms as we speak thank you and we'll done !
I bought several personalized charms and then bracelet as gifts recently on Soufeel when I found out that they have same quality stuff as Pandora but price are much cheaper. I contacted their customer service when I had to return when of the item I bought. They sent me replacement right away. They read emails and responded quickly which I really appreciated from online shopping. Highly recommended shopping experience.
I lost my first dog last September. I still miss him terribly. I found Soulfeel and ordered a photo charm with his picture,
The charm came several days ago is absolutely beautiful. It also came with a storage bag and a cleaning cloth.
The charm is beautiful and the engraving with his name on back is so detailed.
I would recommend this company to anyone who is looking for a precious keepsake.
What beautiful, adorable and original products, from the classic bangle or rope bracelet, to the unique charms with an added bit of "Je ne said quoi". This jewellery is simply exquisite, the attention to detail being second to non. Once you receive your order the little things like gift wrapping are exemplary. And a big shout out to their customer service program, my particular agent was Tracy, from my initial email query to resolution was above and beyond, informative and very helpful with the perfect outcome not a long winded drawn out issue. Reasonably priced perfection.
I just got my beautiful pearl ring. It it the most BEAUTIFUL thing I've seen in a long
Time. It's elegant pearl is almost see through. I'm a ring person
And I do work in quality control. Fantastic workmanship. Simple
But beautiful 28th the little triangle of diamonds on each side.
It's something I'll be able to pass down to my daughter. I cried
At first seeing it it's so pretty. I have the beautiful Compass Ring too.
Both took my breath away at quality and beauty. Thank You
I received my photo charm today .and am more than happy with it. Really good quality and will be ordering again in the future. Only thing I wished is that I'd had engraving on the back of the photo .but can do that on my next one . Highly recommend this company
I have ordered many items from Soufeel and have been nothing but pleased with the quality of the product, customer service and comments I have received while wearing the beads. I have lost one of my beads due to the design of the bead, wrote Soufeel and they credited my account for the price of the bead. They have been wonderful to work with.
I'm happy that my order arrived and was really delivered to me in Manila. They have very competitive price and promos. I love the quality of the product. They have a certificate inside which is cool. Their support is responsive and assuring. I got all my product in good taste.
Hope they continue to have good designs, increased online security, and good delivery service.
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