City of Industry, CA 91748, US
I purchased a leather bracelet with several charms as a memory bracelet for a memento of my dog who recently died. The quality of the leather bracelet is fabulous and the photos were spot on. I had never heard of Soufeel and found them through a search. I had no idea about their products and I am so thrilled to have found them. Quality, amazing customer service top notch and lots of products to choose from. I highly recommend this company. I know I'll be using them again.
Tip for consumers: Lots of choices, ease of shopping, customer service is amazing. I had to contact them with a question and they quickly answered me to my complete satisfaction. I highly recommend Soufeel.
Highly recommend. My order failed to arrive the first time but was quickly and efficiently sorted out by Cherry. Prompt reply to all emails and regular updates of order status. Charms were beautiful
I lost someone special to me and had his pictures upload so I could get a bracelet, when I opened my package and saw how perfect it was I immediately got teary eyed! This website is perfect! Thank you all!
The concept is good l spent $65 on a phot locket necklace, so excieted to get it in the mail, the photo quaility is very poor in contrast to what they show on their website. Its like l printed it on normal paper with my cheap home colour printer. Dissapointed. The photos they show on the website are crisp, sharp and amazing, my phot was taken with a relayable camera too.
Received an £18 bead that looked nothing like the picture, emailed to ask for a replacement and was advised I would have to pay over £10 to send this back and receive a replacement!
Lost a lifetime customer, stick to pandora
I order on August 2nd for my first order... and it finally shipped on August 11th right? And now it's freaking August 23rd and my shippment hasn't moved.... I purchased another order and paid for faster shopping to test if it would even arrive earlier and nothing has changed. I bet you they didn't even "ship" it at all.
Love their products, very well made and of high quality. Have ordered 6 times and have yet to be disappointed =) they also make perfect gifts. Have had one newly arrived necklace that i haven't worn oxidize one time, emailed customer service, and they gave me an option to be sent a replacement or refund, so far i have been very happy with this company.
Tip for consumers: No regrets, will definitely order more in the future
I liked the quick and nice customer service but i didn't get the order yet so i can't judge yet. The Website is very attractive and nice and the discounzs also are amzing. I hope it will be like what i saw and order. I am so excited
I recently ordered a necklace on their site and realized I had a change of heart with the item. I've tried calling numerous times and sent emails to which they havent replied. I need to return this item and I cannot get in touch with them. This type of customer service makes me so angry.
I really love all 13 charms I ordered including the personalized photo charms. I have 4 more charms just got shipped out today, not sure why it was such a delay. Customer services were very prompt and efficient when I contacted them via online chat and emails. The shipping, however, is a little slower than I expected.
I got 2 heart charms bracelet for me, 2 for my sister and one necklace to my mom. I used my bracelets twice in a week and the color started FADING. My moms necklace started oxidizing. I'm so ashemed of sending the bracelets as a gift to my sister now. Because I see the quality is pretty bad. I sent them an email, nobody replied. I called, they don't anwer. Horrible experience
Fantastic product that is so personal and brings memories back to life in real time no matter where you are. Great Quality and would make a perfect gift.
I'm so pleased with mine xxxxx
I bought a lot of things. And I liked all.
And when I have some problem or difficult they
I live the charms, mainly the forks charm, here in Brasil we don't have this
Customer Questions & Answers
Yvonne H., our main facility is located in Asia, and we have warehouse and sorting center in US, and in Europe. Depending on the location you order from, we ship from warehouses nearby. -Rosa
Dear Debbie, Thank you for your feedback. We usually ship the order very fast except your order including photo charm or presale items.So we suggest you double check the order, or send an e-mail to us by offering us the order No. We will reply you within 5 hours. By the way, thank you for Alice's answer,it is very helpful, too. Thank you so much for your support. Best regards,
Hi Erin, thank you for your order to us. Please don't worry. Just send an email to email@example.com which has your order number or email address. Our customer service will be happy to assist you. Thank you for your patience.
Hi Emma, thanks for reaching out. Yes, the order can reach before Xmas. Generally speaking, once your personalized charm is finished, it will take about 6-10 days for the order to arrive. Regarding your specific order status, could you contact our customer service via Live Help or firstname.lastname@example.org, and our customer service team are always glad to help you here. -Rosa
Thank you for your inquiry, claire s. We provide standard shipping (10-18 BUSINESS DAYS), DHL express shipping (6-9 BUSINESS DAYS), and UK EXPEDITED(4-7 BUSINESS DAYS). We make every effort to get it to you as soon as possible, but customized orders may take longer to process due to the customization work involved, such as the personalized photo charms, it will take us about 3-5 days to make it. Hope this reply helps! -Rosa
Hi Christine, Thank you for your message, we reply every e-mail we received, maybe our reply is rejected by your e-mail and entered your spam box, please check accordingly. If you still could not find our e-mail. Please contact us through live support, or our telephone number 1-800-518-2718. We are willing to help you solve your problem. Looking forward to hearing from you. Best regards, May
Dear Grace, Please check status by :http://www.soufeel.com/trackorder, and write the order No. and your e-mail for easy checking. Or contact us by e-mail or online chatting, we will check your order status for you soon. Have a nice day. Best regards,
Hi Kayla, it will take 3-5 days to make the name necklaces, and another 6-10 business days for the order to arrive by standard shipping, 2-5 business days by DHL shipping.
Hi Madi, we apologize for the inconvenience caused to you. Our customer service will send email to you later to assist you to track your order. Please check your email later.