Soufeel

They trick you into thinking that your order would be delivered by a certain time then once you order you receive info that it will be delayed. Then they ask do you need it sooner only to tell you no. I can't cancel the order because it's basically personalized. They ruin the gift idea because of the delay in time. I want my money back but I'm stuck with receiving something I don't want and it won't deliver until two weeks after the special occasion. DO NOT ORDER UNLESS YOU ARE FINE WITH RECEIVING SOMETHING 2 MONTHS LATER ‼‼‼

I ordered two items on December 13,2024 and was lead to believe they were "standard" shipping for Christmas. It's now January 11,2025. After NUMEROUS emails back and forth and automated emails telling me my order is undeliverable I have requested a refund. If your gut says it's a scam, it probably is. I'm out the € and look like a fool with my Mother inlaw as they were gifts for her. In addition, they sent us on a wild Goose chase looking for thisnfor 2 weeks. They said it was here and to contact our local provider. We went to our bpost location, parcel lockers, and a private delivery business. AND we called a number they provided multiple times ( which no one answered of course)
I've attached correspondence. I started messaging them on December 28th, 2024.
REALLY BAD experience. 👎

Was guaranteed delivery well before Christmas! It's Christmas Day and not only is it still not here the delivery service claims to have made several failed attempts which is a lie! I've been here all day everyday and my camera can even prove that! To rob people during Christmas you should face a firing line

Utter garbage customer service and business
Paid for an order a full week before the 23rd of December as it was a gift for my 90 year old grandma, it has still not arrived and now the inept customer service is talking about charging me 30% to refund me. I have said no twice on 2 emails, and they have proceed to suspend my order. Truly truly garbage company.

Not worth it at all 👎 The picture area is very tiny and it's impossible to see it clearly with a naked eye. Also, looks not like on the website: on the website the picture area is like 5 times bigger. Looks cheap.

I ordered 4 of the viewmasters to give as Christmas gifts. 2 of them do not work correctly, you cannot click and make the picture turn, they keep getting stuck resulting in the picture disc getting ripped. The other 2 have people cut out of the
Picture or heads cut off, even though I made sure the picture fit exactly into their specifications when adding them. I am now waiting for a response from the company. I will update my review once I receive the response.
Have gone back and forth over the last 10 days and the finality is, they want to send me replacement picture discs(2) even though all 4 are crap, they've gone ahead and produced them anyway and if I decline
They now want almost $30 from me for a restocking fee. I asked for a refund before I
Was informed they had remade the products
because they are now no good to give as
Christmas gifts but had no response to that
request. I have informed my credit card that
I want to retract the payment minus the
Express shipping that I paid extra for
Because I figured they did spend the money
To ship, but asking for a restocking fee if I
Refuse the products is laughable.
Learned the hard way not to purchase from this company.

Placed an order and had a small error contracted then right away and they said they're unable to do anything to the order. I had to cancel the order and pay a restocking fee which was 25% of the order total. Will never order from this company again! STAY FAR SWAY FROM THEM!

I ordered beginning of December and mid December I received an empty box. I know that mistakes happen so I contacted customer service for them to tell me they could get another one out and I would receive it in around 20 days due to needing to make another one and get it shipped out. I let them know that this was a gift and it will now not be received in time. I asked for a full refund. They told me that manufacturing is costly and that they would only give me a refund of the product and not for the product, shipping, and insurance that I paid for. They are telling me that I am losing $15 for receiving an empty box in the mail which is clearly not what I ordered. This is asanine to pay partially for something I never received. They can't even prove that it was ever made. There's no mock product of what I ordered, nothing. I can't call and I only receive emails from a customer service representative at around 3am. It takes a day for each correspondence. I've ordered from here before and did not have an issue but I will never order from here again due to needing to pay for their mistakes.

Do not purchase from them. You will not receive your order and you will not receive a refund. They prey on people who want to buy thoughtful gifts and never deliver.

Takes so long that you think you got scammed, just to get a subpar item that's comparable to Wish or temu. Yes it's cost is less then the real deal items but totally not worth the cost.

Worst company with horrible customer service. I ordered a product over 40 days ago, added insurance as well as opted for Express shipping which promised delivery within 10 days. It's been 42 days, the shipping company they utilize doesn't seem legitimate (non existent email nor customer service) and Soufeel's customer service doesn't want to reimburse me although I payed for insurance and express shipping. HUGE SCAM. Don't buy from here

After receiving Customized items with upside down name on it. They were able to answer my email very quick and sending me new item as replacement! They also give me 10% off back from the order payment.
Great service. Perfect quality! I recommend buying from soufeel.

Placed an order on january 15 (it was a valentines gift for my hubby) and the delivery time mentioned 5-7 days.
Today its March 3rd and still nothing.
I contacted their customer service, and the lady was very rude, they didnt helped me or could tell me when I would receive my items and mentioned, if I wanted a refund, they would only return 70% of my money.

I had my bank card compromised after making a purchase with this company.

I had issues with delivery which when contacting them was made clear that was my problem and not there's.

They do not give a damn about consumer rights and customer care.

I did - eventually - receive my order only because I went to the couriers local depot and collected it. Unfortunately gifts were as disappointing as the service.

I ordered a photo frame having provided a high quality photo and the picture I received looked like it was painted in a nursery - the quality was shocking. The photo image looked like it was painted and smeared.

The other gift was a charm which was a much better image bizzarely but the engraved writing required a magnifying glass to read - just pay the extra to Pandora and get the real thing and a longer retention of your hair line!

I ordered an ENGRAVED PICTURE ON A WALLET of my late Father n law for my husband for Father's Day from this garbage SOUFEEL COMPANY. I also had it engraved w a saying from the kids on the back of the wallet. When I received the wallet 2 weeks after Father's Day it was just a stupid pic that was just glued on and the engrave of the words in the back... well of course after contacting them they were no help of course and said that how I ordered it, I NEVER WOULDVE ORDERIT LIKE THAT AS IT LOOKS CHEESY and THERE ARE NO refunds... THIS PLACE IS IN CHINA WHICH I WASNT AWARE OF OR I NEVER WOULDVE BOUGHT THIS... they had the audacity to then say they would offer me the engraved wallet for more money I paid 45.00 plus vip priority I ordered this 2 weeks before Father's Day mind you... THIS COMPANY IS A RIP OFF AND GARBAGE QUALITY AND BUYER BEWARE THEY WILL NOT REFUND YOUR MONEY...

Where to start. Typically when you buy something from a vendor if there was an issue with your order they will work with you to make it right.

In this case, I miscalculated on the sizing, and when asked if I can return the incorrect size for a refund as I'd already purchased the correct size, I was told I'd assume responsibility for shipping the item back.

Not to the US Hub, but to the original factory in China. This would have been well over $100 worth of shipping to get a $40 refund.

So instead I'll be keeping both bracelets and just reselling the one that is too small at a loss.

Additionally we are already starting to notice tarnishing on the "sterling silver" charms.

Overall poor experience, with a long wait time between initial order and actual delivery.

The one thing I can say was positive is that the charms are universal, so I can buy from any other reputable online shop and they will still fit those bracelets or additional charms.

I ordered 3 personalized bracelets to give as late, after X-mas gifts, I placed the order on 1-20-18 and today is 4-13-18. I have sent numerous emails, phone messages. Nothing has resulted in a response from Soufeel. Be careful in ordering from this company, I am a highly unsatisfied customer. It unacceptable that you can not contact someone and more than 3 months have gone by with no response and no products in hand! Money down the drain! Big Scam!