Soufeel Questions & Answers

A: Sorry for the inconvenience, Jessica B. There are many ways that you can make contact with us. Our telephone number is 1-844-294-7875 (Mon.- Fri. 9:00 AM - 6:00 PM PST), or please contact us via cs@soufeel.com, submit a ticket, or Live Help on our website. Our customer service representatives will be glad to help check the order status. -Rosa

Hi Tracy, for the personalised charm, it will take about 3-5 business days to make it, and then 6-9 business days for shipping. Hoping my reply helps you! -Rosa

Hi bethany, could you please offer us your order number to cs@soufeel.com so that our customer service representative will look into this further for you?

Yvonne H., our main facility is located in Asia, and we have warehouse and sorting center in US, and in Europe. Depending on the location you order from, we ship from warehouses nearby. -Rosa

Dear Debbie, Thank you for your feedback. We usually ship the order very fast except your order including photo charm or presale items.So we suggest you double check the order, or send an e-mail to us by offering us the order No. We will reply you within 5 hours. By the way, thank you for Alice's answer, it is very helpful, too. Thank you so much for your support. Best regards,

Hi Erin, thank you for your order to us. Please don't worry. Just send an email to cs@soufeel.com which has your order number or email address. Our customer service will be happy to assist you. Thank you for your patience.

Hi Emma, thanks for reaching out. Yes, the order can reach before Xmas. Generally speaking, once your personalized charm is finished, it will take about 6-10 days for the order to arrive. Regarding your specific order status, could you contact our customer service via Live Help or cs@soufeel.com, and our customer service team are always glad to help you here. -Rosa

A: Hi, our brand Soufeel has been founded since 2009, and till now we've got millions of satisfied customers all around the world. So that you can shop with confidence.

Hi, if you ordered customized items, we usually need 3-7 days to handcraft, and at this time of year, delivery will take more time than usual. I highly recommend you to track your order by yourself, just click here -> https://www.soufeel.com/trackorder, thank you for your understanding.

Hi Abdul, please do not worry, we are legit. Could you please send us your order details to cs@soufeel.com so that we can help you track it further? Thank you.