Soufeel
Questions & Answers

A: Sorry for the inconvenience, Jessica B. There are many ways that you can make contact with us. Our telephone number is 1-844-294-7875 (Mon.- Fri. 9:00 AM - 6:00 PM PST), or please contact us via cs@soufeel.com, submit a ticket, or Live Help on our website. Our customer service representatives will be glad to help check the order status. -Rosa

Hi bethany, could you please offer us your order number to cs@soufeel.com so that our customer service representative will look into this further for you?

Hi Tracy, for the personalised charm, it will take about 3-5 business days to make it, and then 6-9 business days for shipping. Hoping my reply helps you! -Rosa

Hello Jan C. We want to assure you that our website is fully legitimate. We provide a safe and trustworthy shopping experience.

Hi Manasvini, I have located your order information. As there is personal tracking information in our reply, I will send an email to your m... 27@gmail. Com. Please check your email. -Rosa

Hi Katonna, thank you for your question. Total time to receive your order includes processing time and shipping time. It will take about 3 business days to process it due to the customization work involved, and then your order will be sent out. Once the order is sent out, you will receive a tracking information sent to your email. Hope this helps! -Rosa