Soufeel

I ordered a photo bracelet for a friend whose mother passed away. I received it the bracelet was nice but I am not able to see the picture at all. How do I give this to someone when they can't even view the picture. I have emailed and did chat support and have not received any help. They did say personalized items are not returnable BUT the product was not as described so please refund my money.

Received my charm today about 3 weeks after it was ordered. I was so disappointed in the quality, you could barely make out the picture. Since it was handcrafted why didn't someone from Customer Service email or call and ask for another picture rather than sending out something that looks like a black blob in the middle of a heart. Of course the only way to contact them is by email and of course I received an automated response that they had too many emails to deal with this time of year... amazing they had time to immediately process a credit card.

I paid quite a bit for a silicone ring from them, even springing for the extra engraving. When I received the ring it was immediately apparent that the engraving was crooked. Despite Soufeel's claims that they stand behind their products, they refused to refund my money for this defective product. Their customer service throughout the process was terrible and in the end, I am left having wasted money on an ugly, defective ring.

Do not buy from this company the jewelry is cheap and turns colour after wearing it no more than 3 times. I bought it for my mum as a birthday present engraved. She has had it less than 6 months and its useless now. Waste of money! Don't waste your money or time on this company. I did reach out to them but again they wasn't interested in sorting the issue just happy to take my money. I certainly will not be ordering from that cheap place again. Check the photos. Worn 3 times CHEAP

Terrible Terrible Terrible My 15 year old daughter bought a puzzle for me for mothers day on May 5,2020. Her card was charged immediately, but the item was never shipped. After several unsuccessful attempts to contact their customer service department, we have only received some generic emails that we should just keep waiting for the item and eventually we should get it. This company ripped off a 15 year old during a pandemic! Dont ever order from them!

This necklace is a piece of junk. It looks like it came from a candy machine. The pieces do not match together or open/close easily. The writing inside is barely legible. It is very cheaply made. This company is so difficult to work with, don't even think about customer service. I had to mail it back at my expense and it has taken weeks for them to refund part of my purchase. They will not refund the shipping, which was completely over-inflated. I have given them multiple opportunities to resolve.

You buy a product, it takes them around 8 business days to even get started. In less than 24 hours I messaged them and told them if I could please cancel. They charge a 30% "restock" fee even though supplies haven't been pulled. I do not recommend this company.

This site promotes fast processing, fast delivery, 365-day-no-questions-asked return policy (when in fact their confirmation email says ''60-day money back guarantee'' provided you give a reason) and it just does not live up to these promises. Orders show as processing when they should have been shipped and many complain about not receiving their orders. When you complain about it, they give you every excuse under the sun as to why they did not do this or that. The only fast things that they do is immediately charge your order (credit card, PayPal, debit etc) and fast-talk you with excuses when they don't ''deliver'' on what they promote. A lot of unhappy customers who had many different complaints posted very negative comments on their Facebook page only to have them removed! NEVER AGAIN!

Stay away from this company. I ordered a personalised bobble head of my girlfriend as an inside joke. Her eyes are hazel the eyes on this were blue. Her hair is light brown the hair on the bobble head looked black as night. The sculpting was messy and like it could have just been made for anyone. Upon trying to return or switch the item customer service was rude and abrupt and said it could not be done. There is a reason why this company is so low rated online. They are terrible. Do not use them.

Please don't buy anything from this business. I purchased their Spotify plaque and the express shipping and it still took a month to be shipped. Then when it arrived the entire plaque was covered in scratches and the quality was crap. It's not glass it's plastic and all they do is stick your picture behind it (you can feel it with your fingers). The lights I purchased with it are really low quality. I paid $60 for my whole order and it probably cost them $2 to make this garbage. I have demanded a refund but they absolutely refuse. This company needs to be stopped.

I made a order on January10,2022 I waited a week before getting a hold of anyone about the shipping information and someone responded a week later. I still haven't seen the package ups said it was shipped back to sender I tried to get a hold of them they will not do a refund but want to charge me all over again. It's now 02/09/2022 and I'm having to call the bank and do a hole dispute. Please don't waste your money or time with these guys!