Soufeel

I accidentally ordered an item and straight away messaged to request cancellation and that it doesn't go into production and requested a refund. Then I got an automatic reply that someone will be in touch 24-48 hours. Fair enough at this point. Then 9 days later someone replies saying is in production and now would cost 30% restocking fee. I have contested this and said please can it be refunded about 5 times now, still no answer.
Avoid it this company, if they can't even be bothered to reply for basic customer service, then that shows how much they value you.

I ordered a Valentines gift on February 2,2022. It is now February 21 and my order hasn't even been shipped yet, it is still under "processing." I was told by someone from their support group that the item takes 5 to 7 business days to make and 9 to 12 business days to get to me after shipped. If my calculations are correct I will receive my order over a month after I paid for it. Customer service representative's have a way of being nice but only to buy more time. They seem to be very comprehending but it's just so they can buy more time and calm you down. It is a China Based company so I fear that I am waiting all this time and my items will be crap! I should have done my research on them before purchasing, totally my fault. Hope this helps people stay away.

Don't waste your money, bought 3 projection bracelet. Projection doesn't work, too small to look through, to small to shine a torch through, looks cheap, it's an embarrassment to give as a gift. Customers service is not helpful, won't refund as they are custom. They remove negative reviews from their Facebook so they know that their product substandard. Don't be stupid like I was find someone to spend your hard earned $$ on

The quality is not great. I was very disappointed in my order from them. I sent them a. HD picture for the plaque, but it looks super grainy on it. Also they made it out like it was glass or thick plastic, but it is super thin and could easily break if I tried.

I bought two of these. One for my best friend and one for my husband. Waste of money. Do NOT buy from them. I wish i had looked into them more before spending so much. Especially since I don't think they will refund me by what I have since heard.

There are raving reviews on the website, I assume they have been paid to give good reviews. Because the quality is awful!

The calendar's position is not the best. The image looks good but it arrived today and was already lacking a portion of the layer on top. Overall, expected a better quality for the price paid, nevertheless I don't feel scammed since I ended up receiving something, but I am indeed disappointed and will surely rethink where to buy my next gift.

They do not listen to their customer at all. The cast blame on their sub par products on the clientele and act as if we will just accept such poor customer service. I ordered a wallet for my wife on mother's day that was meant to have a photo of our child on it. What I received looked terrible and nothing like our son. The customer service rep kept telling me, that she appreciated "my understanding" of the situation but she NEVER had it. She wrote me off completely. NEVER order from this company.

My purchase was made on 12 Feb 2021. When you are at the end of the purchase they give the option of paying an extra charge and have your product being delivered earlier (which one I chose). Take a look at how was my Order status:
Shipped (3-5 Business Days)
2021-03-04 15:49:53 Order Sent to Carrier
2021-02-13 07:51:28 Confirmed Order
2021-02-13 07:46:36 Order Received

And I only received my product on 11 Mar 2021 by FedEx (which was also a stressful experience due to the lack of updating in their system).

The quality of the product is really good. However, it is worth the attention of their customer service, your plans if it's a gift to someone, and also paying an expensive value to receive a product on a certain date and actually receive this after almost a month.
I had sent an email to them asking about the expensive rate that I paid (and didn't have the product at that time), but no answer so far.

This company is an absolute scam. I ordered a product and still hadn't received it two weeks after it was supposed to have been delivered. I contacted customer service numerous times and all I got were automated emails and copy-and-paste responses max I asked direct questions about the tracking number and shipping company and was ignored. I asked for the situation to be escalated and was ignored. I reached out via their website and was twice told a manager would call me and I never heard anything either time. The products ship from China and the best I've been able to ascertain is that they use some shady Chinese company to get the products to America and then use USPS once the product clears customs but their shady Chinese delivery company doesn't have a functioning website and it seems like most packages get flagged by customs. It wouldn't be a big deal if they provided more accurate shipping estimates or responded to questions but they don't.

Hello Soufeel & customers

I'd just like to say thankyou very much for my dog pendant with my girl Chrissy on it. I love it! You've done a great job! Particularly in this Christmas and New Year time period :) This was a Christmas present to myself, I see my furbaby almost every day at my sisters because she's on a property, which Chrissy loves as she's a border collie, I'm in town with my partner, between 5-10mins away from where she is & my family, Lismore NSW, AUS.

Have a great 2024 year
Niki

They have very poor customer service follow up. I returned an item that I never received my money back. Each time I email c/s I get the runaround. What company doesn't have a way to track their returns?

Ordered a canvas and it came as a thin piece of fabric! This was not stated in the title what so ever & it is not even possible to wall mount these pictures at all. After emailing customer service, I have been refused a refund or any further help with the situation. I am deeply disappointed as the picture is very sentimental to me and I paid a lot of money for something I can't even use. Terrible customer service.

I wish i could give zero stars but it won't let me! Almost a month late and according to customer service they look "good enough" and they won't fix them or give me my $ back! Completely worthless i can't put these figures out. Looks nothing like me and i have brown eyes not blue too my bf was turned him into a grandpa! A waste of money!

Overall the quality was not worth the almost $90 I paid for this item. I was excited to get it for a gift. However, the base pieces look like they were scrapped together with cheap glue. One side of the head the hairline isn't finished and its significantly noticeable to the other. Even looks like the hairline was chipped and still shipped. Regret spending money on a business that was advertised so well. Quality looked good on the website so I thought it may be worth the money, absolutely not.
Never purchasing again.

I wish my daughter had read the reviews of Soufeel prior to her purchase of a Mother's Day gift for me. She purchased the charm with my parent's pictures, as they had just passed. However, in less than a week, the picture had bubbles in it. It was worn for just a few minutes, only twice. I never washed my hands with it on, nor was in humid weather. I reached out to the company and they demanded pics of the picture inside the charm...? You can't use our cell phone light and camera at the same time, and other light sources would not work, we tried every avenue. They did not care, only stated since I could not provide a picture, they could not help me. I would not recommend this company as their customer service is very unhelpful.

The product was horrible. It looked like it was hand drawn by a junior high student with little to no skills. The product did not look like the picture sent in. Soufeel was contacted and responded to e-mails, but contradicted their website on how long it was going to take (web said 5-10 days; customer service said much longer for their special process - which was in no way special!). They also defended the final product stating it was supposed to look like it did. NEVER BUY FROM THEM!

I spent near $150 dollars for customized bobble heads that look like 2 completely different people. I ordered January 20 for Valentines day and did not receive them until yesterday 2/24. This company is not in the USA and doesn't abide by returns or exchanges. I am now stuck with $150 dollar bobble heads that don't look like us. Look at good reviews. They are not in the US. Stay away.

What a nightmare order, Will never buy from them again. The photo was so dark it looked like a black heart, Even with a magnifying glass you couldnt work out what the photo was. I am currently going through the resolution with them but they want to offer credit to buy from them again? Are they serious? It has been a nightmare to get hold of them. Refusal to give out customer services phone number. I will get a satisfactory result even if i have to involve the higher professional authorities, Not happy at all.