Reservations.com

I inadvertently clicked the wrong check-out date by 1 day. I called immediately to correct but was told that I had to pay for the extra night. A $150 mistake that could not be corrected 1 minute after it was made. TERRIBLE customer service! I don't know why Holiday Inn would allow this company to taint their reputation. Never again.

I searched on Hampton *******@leessummit and fit reservation.com. I made four room reservations and was unknowingly charged 19.99 for each room. I was not told this was happening. Then, due to an illness, the rooms had to be cancelled. All of a sudden my one room... the most expensive one was reconfirmed and now it was umcancellable. Thanks to the Advocate, my reservations we're cancelled but I have yet to know the dollar amount of credit I will receive. This was not a positive experience for me... and it still could be a nightmare when I see the amount credited... I just do not feel good about this whole thing... from beginning to end.

We sat on the phone with a person named James who told us a rate of $199.00 which included taxes. When the bill showed up in email it was $201.01 for the room $92.87 for taxes and $15.99 service charge for a total of $309.87. The fast talking and lies are insane. I don't recommend this company to anyone. The rep. Answered as if he worked for Hilton.

What a complete scam! Got trapped by them being in a hurry trying to book some rooms for my construction crew in a very small town. This was a business transaction and we are a construction company. If you know anything about construction, you know that unexpected things happen and you need to change your plans on a dime. Needless to say after the room was booked our plans changed and we had to send the crew a week earlier that expected. This company refused to give us our money back. Said in the fine print it was a non-refundable transaction. Bull$#*!, that is out right stealing.

MY bad, I booked a hotel room for one night in Asheville NC. The room rate was $177. I did not notice all the fees and service charges they added before signing up. They added $80 to the cost bringing it to $254. My friend booked a similar room on the same night through the hotel app and it cost $184. How can there be such a difference. I called reservations.com and they will not even cancel the reservation, saying it was non refundable. Again, my bad. BUT DO NOT USE THIS SERVICE. EVER!

I needed an emergency hotel room on the night of 12/30/23, after helping my sister clean up after a flood.
I did not want to drive the 2.5 hours tired and sleepy. I booked the hotel 9.53 PM. They booked me a hotel room at a Super 8. Knowing I would be getting into the room late I requested a late arrival.
When I arrived at the Super 8 at 4:12 am Sunday morning very tired, the Hotel was closed.
So I was forced to find a other hotel. They did not want to refund my room
This is a awful service.

Booked a family get away with them. I had to cancel my trip and they did refund my money but not before adding another identical charge to my card. It doesnt say reservation.com on the charge so the lady at the call center basically stole close to 1000 dollars from me. They acknowlege that its an identical amount but refuse to admit that it was on their end that the money was stolen

Reservation screen "Reservations.com-La Quinta,,,"as noted by multiple reviewers deceptively like official hotel site. Room rate $95. Request usual name address etc. room rate $95. Having done business with reputable companies click payment to find they've added about $50 for tax recovery and total bill is $147 vs $114 for actual rate with taxes through La Quinta. Preliminary credit card at Bank of America was to "Hotelvalue.com" and the cleared charge merchant listed as "Getaroom.com", A shell game con.

BEWARE check final total before using this site. Or better yet DON'T USE. They add 3 times the actual taxes and fees. Plus an additional $19.99 service fee.

They added in a ton of tax and fees. $297 room ended up being $424. Thought I was on hotel website. Hotel website charged only $353 for $296 room with tax and fees. I tried to cancel & was prepared to pay the $35 processing fee but they said the whole amount was nonrefundable. Do not make your reservations through reservations.con

Charged me the full amount for a 3 day hotel stay 1 month ahead of time. I canceled within a couple of hours on the same day, again 1 month ahead of time. They refused to refund me, saying the reservation was non-refundable. I called the hotel and the reservation never even got through to them. So what service did I pay for? Apparently for Reservations.com to pocket my money and deliver nothing. I am disputing this with the credit card company (Citibank) to get this scam reversed!

This company is criminal. I made a $878 dollar mistake, clicked when I shouldn't. I called within minutes of the reservation being made. I wanted to upgrade but, nope pay the full amount. Their cancelation fees are the full amount. My husband let them know we would dispute the charge on my card and fight it out with them. Never would recommend them, and there should be a class action lawsuit against them. They are a predatory company, only in it for the money. They sucks!

They neglect to inform you the real rate and currency, plus ridiculous service charges for using the website. Unless you read the small writing on the side of the currency, room rate and service charges. BUYER BEWARE! And then they say can't refund you unless the hotel agrees. So if you want the refund you have to cancel and hope that you get the money back or else you lose your money and the room you paid for. SCAMMERS!

Yeah... that is a convenient place if you want to book a hotel and you didn't do that when booked flight tickets.
That was me! :D
I used this service because I completely forgot abou the simple thing: where I'd gonna live.
I started to search various hotels here from cheap to the premium ones and found eventually the place to stay in. Booked it with a couple of taps without any serious problems. So, thanks guys, you literally helped one person not to become a bum.

Site appeared to be the online booking site for the hotel, but it was not. You have to expand a box to determine the rate is not refundable. No-are on the text exposed on the page does it say non-refundable.

Called later in the day to cancel and found out everything ways pre-paid - room, service fee, taxes, etc. and they will not refund.

Unable to change or cancel a reservation (for 5/24/24) I made for a visiting instructor, even though my confirmation email says I can if I contact them before day of check-in. Liars, liars, liars! This is a dishonest company - even the representative in the call center Apologized for the lack of clarity on the confirmation email & said this happens all the time!

I accidentally booked a room that was nonrefundable for 5 months from now. When I received the confirmation 2 mins after the reservation was made I realized my mistake. I immediately called them to cancel that reservation and I would re book through them for the higher nonrefundable rate. They would not allow it. Do not use this company for your hotel needs.

Thought I was on the Marriott web site (looks just like it). Was overcharged by at least $1000. Stay away from this web site at all costs. They publish a decent rate then double it AND they charge your credit card immediately. Terrible company. Terrible. Thieves.

I tried to modify a 1 night reservation (arrive 1 day later) for a hotel, 9 days out from original booking in low season, no flexibility even though if I booked hotel direct - would not have been a problem and no change fee, understand if there was a reasonable admin fee, I lost the full 220.00 price of room - shame on reservations.com

They must pay big to have their links appear early in keyword searches and make those links appear as if they are (for example), the hotel itself.

You likely will pay more thru them than other legit booking sites (those that only get commission when you complete your reservation).

They have a cancellation fee just for the privilege of having to used them to book a "fully refundable" reservation.

Their customer service call # tree does everything possible to not connect you with an agent, but no matter - they do not price match and they won't consider giving you a true full cancellation refund (they will stick you with their booking fee even if you cancel three minutes after booking)!

Avoid them!

Persistence paid off! The company agreed to refund all the charges once we had completed our stay at the hotel. I was rather sceptical but they were true to their word and refunded. Just a shame I had to fight for it

A few years ago, I had an unfortunate experience with reservations.com. I made a reservation via them (but didn't know it was them) for a small hotel in Idaho. The reservation was very expensive. Later, I found out at the hotel that the rate per night was actually much less. With new management on board, they are making amends. I was absolutely amazed when I received a check the other day for 1/2 of my stay! Thankfully, in going forward, it seems like they are changing their ways and strive to be better.

They hold you hostage with their refund policy... made a booking... a few hours later, our plans changed, called to cancel... said they would, but no guarantee of a refund, and I also would pay a penalty... asked what that penalty fee would be, was told it was equal to the reservation value... so basically no refund, and the rooms would be available for them to sell again.

On top of that, the booking was in USD, which was not made clear until after the transaction.

Use Expedia, hotels.com, Trivago... or even better, go to the hotel's booking site.