Rented two movies Sunday and one played fine and the other one messed up in the middle and at the very end. Had this problem twice before... Needless to say we never saw the end of it. Called customer service and had a hard time communicating with them. Did not speak good English. They were nice but it was so frustrating so I just said "never mind" I don't think I'll rent from them again. Fort Valley, Ga. CVS Redbox.
Unplayable DVD with scratches, unable to get a refund.
I wish I could give them 0 stars. Customer service would not help resolve the matter, kept me on hold forever, I finally gave up over $ 1.60.
They didn't win since I will never use them again.
I would rather pay $5.99 on Xinity and download a movie.
Renting movies that are scratched, been renting for years, every year has gotten worse. Call in explained whats going on. Only to be treated as if Im trying to get over for a $1.62. After years of loyalty. It's not your customers fault that you dnt have system that assures us the movies are not scratched. The system redbox uses says, another way to RIP OFF CUSTOMERS!
I used redbox for the first time a month ago and was charged about $22.00 in late fees for two movies. Now I don't know how to work redbox so when I clicked through the promps I was waiting for a due date and I never got one. I was not notified of the charges to my card and they informed me that all charges were final. I will never use redbox again. It's a waist of my money. I strongly suggest family video, Netflix or Hulu.
So now Redbox has taken to double billing accounts. I rented two movies. I returned them the following day (before 9pm - the allotted time before they cycle out again). They billed my account for the rentals. That was fine. But then they billed my account again for the same amount. When I called them the rep. told me that it was a pre-authorization charge (first time for that one) and that the money would be returned to my account in 3-5 business days. WTH!? NEVER AGAIN!!!! I'll stick to getting my movies from Netflix.
Accidentally returned the case without the movie in it. Realized the mistake and called customer service to find out how to return the movie properly. Mind you the have the case in the machine that I paid a maintenance fee on in with rental. They told me the only thing I can do is buy another case for $1.50 and return it in that case. This is theft and extortion, you pay for the case you already rented or you buy the movie. I am beyond furious.
Apparently redbox charges late fees now?! Before they would just charge whatever amount the DVD was every day you had it. Defeats the whole point. Bull$#*! never using it again. Complete waste of money
Now that there are no brick-and-mortar movie rental places in my town, Redbox is the only option to rent DVDs. I like the per-day charge, the ease of rental and return, and the fact that I can easily locate the movie I want and reserve it at nearby Redbox.
The only thing I would change is the variety of movies. New-releases are great, but I would live to see some options for older movies or television series.
When you go to a kiosk to rent a movie it doesn't tell you anything about time limits or anything to do with that. If you go on their website it gives the information, but that doesn't help much when you don't see a need to visit the site. They added the full charge to my account for a movie rental without any sort of warning about it or reminder. I feel like there should be something additional than a confirmation e-mail - maybe some sort of reminder that your rental is about to expire and you have to keep the movie. It's not like the disc is in great condition and I could've bought the damn think for less through Amazon. Thank you Redbox for giving me a reason to going back to a better company and not wasting another penny on your worthless company.
idk how I manage to return dvd boxes without the dvd inside lol only me, but for whatever I need every time I call I have wonderful service with red box, plus they have given me free dvds even when it is my mistake great company great attitude
well until today i had nothing bad to say about RedBox but to me is very important to show sympathy when needed. I had a deaf in the family and forgot to return a movie I explain to them my situation and the best they can offer me was $15 i had to bring up to $25 but i really believe they should of given me a break. You know they like to send a lot of thing to your email why can they also let you know that you "still have the Movie" since i think a lot of people can forget to return for a for couple of days and if you had a reminder it would help i know it would of help me because i could have call my son and have him return the movie but no they don't want to send you reminder because then you would have to pay more and that's the business they in making more money of customers. I get email saying thank you for this and that.I hope you enjoyed the movie Why Not A Reminder On Returning the Movie???? Won't be using you again
told we would get a full refund, but never got it but they charged us 2 times for the amount of $41.73 each time, contact back and they said they never said that but give us codes to use, never got them, they only will refund us 22.47 which leaves them owing $60.99. Its not our fault the discs didnt work and we called and reported it right away. Never doing business again. I will go else where for our rentals from now on.
I went on line and reserved a movie.
I went directly to the Redbox and it was out of service. No big deal that happens.
I called Redbox to make sure I was not going to be charged for a movie I could not retrieve.
I was told my only option was to get a voucher code for the future rent of a movie.
BAIT and SWITCH. Pay for a movie and get a voucher code.
I like Redbox and will continue checking out movies but I will never reserve a movie again. Horrible customer service. Pray you never need to deal with them on the phone.
was charged 73 dollars for a game I know I choose to buy for 28.10 at the box the game brand news is only 40 horrible customer services wont be using them any more parents beware
I was charged for a blue ray disc, when I rented a dvd. I instant chat with John from customer services. I told him that my xbox one would not play a dvd, but only a blue ray. He talked to me like I was stupid. I even told him what it said on the xbox one when I put the movie in. He still tried to make me feel like I was stupid and I didn't know what I was talking about. I am no longer using Redbox anymore. Before I could write him back, John disconnected our conversion. Bye Bye Redbox, no more business from me or my family and friends.
The one thing I dislike is the RE-RELEASE idea. Would be great if when reserving or selecting videos at kiosk client would get alert on any previously rented items.
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