RedBox

They overcharged my bank account 10 times, WARNING: STAY AWAY FROM THIS COMPANY OR YOU WILL BE ROBBED

Susan T provided me with excellent customer service! She was very patient and listened to my issues then clarified how things would be resolved!

The doctor lacked empathy, compassion. Prematurely ended session and would not listen to full complaint.

Stole my money. Double and triple charged me. No refunds. I will never use Redbox again. They are a terrible company.

If you want to see a very popular movie, you must be prepared to be disappointed. On your everyday, crappy movies there is no problem. Situation is I want to see a VERY POPULAR movie, so I stop at the kiosk and there are no copies of it left. So I go home and do a "Hold For Pickup" on the movie. The website happily takes my payment and says I'm all set.

The website has no idea if the movie is really available in the kiosk, so if I then make a special trip to town to get the movie, it may or may not be there. I may or may not be wasting my time going there.

I've chatted with the customer service people at RedBox several times and, bottom line, yeah there's a flaw in the "Hold For Pickup" logic but if it makes a problem for you they'll straighten it out monetarily… of course they can't return your time or your gasoline.

I also found out there is no way to hold for tomorrow. If you ask for a hold today you get a hold for today(whether the movie is in the machine or not) if you want a hold for tomorrow, you have to wait for MIDNIGHT to tick by before you can do the hold. So maybe the best strategy for a POPULAR MOVIE is to do a hold for pickup just after the stroke of midnight and then plan on picking the movie up just before 9PM the next day.

Worst customer service both on the phone and chat window. They alienated me completely instead of refunding a mistake they made. Talked over me, interrupted, argumentative, petty, became rude, asked me to make more phone calls after waiting for supervisor for 35 min she said she was actually the supervisor. Yeah the ones that are so unprofessional they coulnd't stay employed in a laundromat if they tried. Shame on you redbox.
1. Over the phone they explained that I had NOT returned the DVD and hence was charged the fines. Obviously i would not be calling them for refunds if i still had the DVD which we had long returned over a week ago. I recorded the entire 1.5 hour conversation.

2. Over chat window the redbox customer service wrote to me the charges were assessed by my Mastercard and it was MY cards fault for those charges and that redbox had nothing to do with it. Redbox said i need to call my bank to release the hold THE BANK had put on, that redbox was innocent and had nothing to do with those chages and it was a Mastercard issue with my bank. Not coming from redbox.

3. the next chat window claimed that i had agreed to these charges and that I signed off on them with my SIGNATURE. That the charges were assessed as a hold and that redbox applies them to make sure they get paid. And that it was explained on the screen before I signed and that I had apparently signed off on those charges. (which is a lie also)

EACH OF THE CUSTOMER SERVICE windows contradicting the other. - this company is marode and look at the reviews! One star or 1.5 holy crap how are they still in biz? Class actions law suits pending galore. People, just run, Run!

I rented 2 movies on July 12th, and returned both movies to the exact same location on July 15th. Today, the 30th, I received a "final bill" stating that I was charged $29.75 for each movie totaling $63.67 with tax. Not only is this absurd because I can buy each of them for only $4, but when I called and spoke to customer service, including a supervisor (Catherine), they offered absolutely no help. Not only did they refuse to credit my card back, but they provided absolutely no compensation or further assistance whatsoever. Not only were the DVDs returned, but I was not alone and had another witness to attest to the fact that they were returned 3 days later. Even the customer service representative said that "technology can malfunction and we know that the kiosks mess up sometimes," but then told me that there was nothing they could do. She even said that they have technicians who go out every Tuesday to check the machines, so I asked if they could check that specific machine and find the 2 DVDs that were returned and then credit my account back. Her response was that she is not able to speak to the technicians and they haven't reported it as found. I have had some interactions with pretty horrible customer service before, but this has to be in my top 5 worst experiences. Redbox offered absolutely no resolution whatsoever, and essentially said tough sh*t, deal with it. If I ran my company like this, I would be left without a single customer. Now I am forced to go through the hassle of disputing these charges as fraud with my bank in order to get my money back. Redbox will never again receive my business.

Got ripped off! Trying to buy a movie sign up whatever and I guess you $#*!s don't want money!