RedBox

We rented a movie and Redbox says it wasn't returned. It was. They are charging me $37 for this USED movie. I questioned how they can charge me this price for a used movie and they charge you daily up to the maximum amount, roughly double it's value new. I questioned if the particular Redbox was sold out of this movie and ongoing issues with the box... they state a technician will look at it (this isn't true, just a response to me questioning ongoing issues with the machine). Customer service is rude. The supervisor literally was raising her voice and cutting me off. She did not give me valid information. I'll be disputing with my bank. BEWARE! They will try to take your money, this movie was returned!

I was charged for a blue ray disc, when I rented a dvd. I instant chat with John from customer services. I told him that my xbox one would not play a dvd, but only a blue ray. He talked to me like I was stupid. I even told him what it said on the xbox one when I put the movie in. He still tried to make me feel like I was stupid and I didn't know what I was talking about. I am no longer using Redbox anymore. Before I could write him back, John disconnected our conversion. Bye Bye Redbox, no more business from me or my family and friends.

Unable to return video. No reply to emails sent charged for video Lack of communication, no answer on emails. No person to talk to no return phone call

It's good to rent or buy movies but it won't allow me to use my points for a free movie and I can add movies to my cart it's really annoying definitely need to fix this issue

This company was ok in the early days but they must have lost to much money with there crappie production that they cut budget on support. You call you get a call center in Asia who knows where but the quality of reps is absolutely sub par. You sign up for promos and then you have to call over and over to get those perks they promise you. Just getting worse. Another thing is that kiosks are disappearing from stores left and right, specially Ralphs locations. Interesting what will happen if Kroeger purchases Albertson if there rest will disappear 2.

I went to rent a movie the screen was faded out and hard to read. The one thing I could read was when I was given the option to buy the DVD as used for $4.99. I ended up getting charged $34.07 because they said I rented and didn't return. When I called there customer service to explain they refused to do anything about it. There customer service is like talking to a brick wall. I had to call up my card company and dispute the charge.

So I recently decided to try out the redbok kiosk to rent the DVD the Marksman. Gave me the option of renting for 1.99 cents or buy it for 3.99. Decided just to rent it. Well apparently I had stuck it in the glove department and forgot about. Long story short I get a charge on my card for 31.00 freaking dollars from red box. I was heated and at the end this I only got credited 10 dollars. For the 21 dollars they charged me I could've bought 5 DVD of the marksmanship. And they still wanted me to return the movie in order for me to get the 10 refunded. Last and only time I ever go there. So stay away from redbox

I had my credit card stolen I've never used Redbox in my life. I have reported it with my bank and with them. I asked for a refund and they refused to give me my money despite the fact that the bank told me to contact the vendor. Then in the last month they have attempted to charge my card twice for $72.29. I have asked them to stop trying to charge my card and that they are trying to steal from me and that the original transaction was fraud I was out on hold for 20 minutes because I asked to speak to a supervisor. This company is trash. If u like ur money don't use them.

I used to love redbox until one day they charged me $32.00 for a movie I never rented. They said I rented a movie and that it was late by 3 weeks and they couldn't even pronounce the movie they said I rented. So I tried disputing it and i still never got my money back, until today when I will never buy from them again in fact I'm going to tell my whole family not to rent from them bc $2 turns into $30 very quick and you want me to trust my money with a bunch of people who can't even speak English or talk right. I don't think so. It's not enough when they took over all the video stores forcing people to only buy from them. Well that stops today. Please note that this could easily happen to you or anyone that reads this. Redbox is not for the people Redbox is for your money.

Never again will I go through Redbox call them to tell them two of their kiosks are down at Winn-Dixie and 7-Eleven not wanting to drive all over the place to return three movies I'll call and they basically tell me they're still going to charge me was a waste of time to even call. A very scamming business to my opinion!

Well until today i had nothing bad to say about RedBox but to me is very important to show sympathy when needed. I had a deaf in the family and forgot to return a movie I explain to them my situation and the best they can offer me was $15 i had to bring up to $25 but i really believe they should of given me a break. You know they like to send a lot of thing to your email why can they also let you know that you "still have the Movie" since i think a lot of people can forget to return for a for couple of days and if you had a reminder it would help i know it would of help me because i could have call my son and have him return the movie but no they don't want to send you reminder because then you would have to pay more and that's the business they in making more money of customers. I get email saying thank you for this and that. I hope you enjoyed the movie Why Not A Reminder On Returning the Movie? Won't be using you again

I went on line and reserved a movie.
I went directly to the Redbox and it was out of service. No big deal that happens.
I called Redbox to make sure I was not going to be charged for a movie I could not retrieve.
I was told my only option was to get a voucher code for the future rent of a movie.

BAIT and SWITCH. Pay for a movie and get a voucher code.

I like Redbox and will continue checking out movies but I will never reserve a movie again. Horrible customer service. Pray you never need to deal with them on the phone.

Red Box is a rip off! I received a Gift Card and went to use it for streaming and the the gift card would not work, called the customer service and they said that gift cards are only for the kiosks and not for streaming since I already added it to my account they are not able to refund it to the person that bought it for me. I will never use the gift card because I do not own a dvd or blue ray. I asked if there was any would they could put a credit on my account and take the gift card away. They said they would give me 2 promo codes for streaming. The promo codes are for $2.00 each not even enough for 1 streaming movie and the kicker is you can only use 1 promo code per movie can't even use them together. Will be renting from paramount plus or prime. Will not use Redbox again and will not recommend