Ed M.

I have subscribed a few times to Consumer Reports over the years. If I am traveling for work extensively then I usually discontinue the subscription as I don't have time to read back issues when they pile up. Great information is provided in the magazine.

I have retired and am now traveling and not at a location long enough to get and enjoy the magazine. I let the subscription expire and then the threating letters started. I have sent two or three letters to please stop my subscription but I keep getting letters they have renewed my subscription and are demanding payment. I finally called today since mail requests do not work and asked to have the subscription stopped and to remove my from any of their mailing lists. The person was polite and understanding and said the would stop the subscription and remove me from promotion mailing list. I pray this is over. It is unfortunate but it will be the last time I deal with Consumer Reports. When did their subscription department become so aggressive?

I went on line and reserved a movie.
I went directly to the Redbox and it was out of service. No big deal that happens.
I called Redbox to make sure I was not going to be charged for a movie I could not retrieve.
I was told my only option was to get a voucher code for the future rent of a movie.

BAIT and SWITCH. Pay for a movie and get a voucher code.

I like Redbox and will continue checking out movies but I will never reserve a movie again. Horrible customer service. Pray you never need to deal with them on the phone.