Redbox was once a great company! An individual could rent premium movies but now you can't call! If there is an issue, you must email but they don't respond! A response will be generic. The Redbox's either don't work or there is always some issue with them but no customer service. Any attempt to resolve an issue will be met with the same generic email response and no solutions! Please consumer's do not rent from this company they fraudulently charge you erroneous fees! Please refrain from becoming a victim from Redbox and fraudulent practices! Beware please beware!