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Review of PurseValley

PurseValley reviews

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121 reviews
35%
Categories: Handbags
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121 Reviews From Our Community

Rating Distribution

Detailed Rating Summary

Service
4
Value
3
Shipping
5
Returns
3
Quality
4

Review Highlights

michellec80

There customer service is also amazing/ they always call me after I got my items just to make sure they arrived! (in 28 reviews)

mandyh3

I received the email asking for my photocopies for my ID and credit card. (in 18 reviews)

mariam201

I received my bag and purse before this Christmas! (in 65 reviews)

All Reviews

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deanee
1 review
0 helpful votes
7/23/16

I bought four bags and they arrived today - absolutely gorgeous and extremely well made. Definitely going back for more.

I bought:

1 Louis Vuitton Capuciness Crocodile Leather Red MM 607549 C$420.62
1 Louis Vuitton Cluny Corail C$349.22
1 Prada Double Tote Crocodile Leather Bag Green C$395.95
1 Gucci Bamboo Daily Blooms Bag Blush Pink C$388.16

Ask Deane about PurseValley
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gordanan
1 review
1 helpful vote
7/8/16

Horrible experience!tried to purchase some bvlgari errings - they call me back: my vida doesn't work! " we accept only american expres for ordes lower then $800"ok. It was strange but I gave them the data.
No confirmation mail. Next day I call the vost. Service, apparently everything is just ok. Next day they call me to inform that my american expres doesn't work!!!they wanted me to accses to my account??!!
Then, I was so bored with all of them and I canceled the purchase. Swindlers- that's what there are!
But the cheap ones.
Never again!!!!!!

Ask Gordana about PurseValley
patriciag92
1 review
4 helpful votes
7/3/16

I'm not sure what all you people are complaining about. I got my bag in 5 days after I ordered it! Yes FIVE days. I love the bag. It's beautiful. Is it a mirror image? I have no clue and don't care. The bag is super nice and does not feel cheap at all. I'm started to believe these negative reviews are fake. This is my 3rd bag from them and I have never been disappointed

Ask Patricia about PurseValley
vicc11
1 review
4 helpful votes
7/3/16

They are a total scam. They say money back, but, will only let you use the US Post Office for returns (very expensive). If you pay the money to return it, they do not accept the returned package. Stay away from them.

Ask vic about PurseValley
cb138
1 review
1 helpful vote
7/1/16

My order arrived and it literally STUNK. It must have gotten wet in the shipping container. I tried everything, and it still smelled worse than $#*!. Everyone in the room could smell it and we all started sneezing. They wouldn't exchange or refund.

Ask C about PurseValley
mandys20
1 review
3 helpful votes
6/21/16

I cancelled my order right next day way before they even ship the item out! Send an email to inform them to not take my money! Not only did they take my money also have not been refund me yet after a week. On their email says 24 hours. After 3 emails sending out, they just stop responding!!!
Please be aware of this seller
I seriously will give zero star for this dishonest seller!!

Ask Mandy about PurseValley
kathyd42
1 review
6 helpful votes
6/17/16

I reviewed a bit a bit ago and happened upon another am similar site purses alley.cn versus purse valley.cn
I'm thinking ppl *might* have the wrong website!
Just a thought as pursevalley.cn has been great to me...
I'm not paid and the customer service has been wonderful and the products I've received have been great!

Ask Kathy about PurseValley
joannem46
1 review
0 helpful votes
6/15/16

I was happy with the bag originally but after a number of months waiting for the leather to darken (its still not quite there yet) i decided to start using it and a friend pointed out the LV logo one one side was upside down. I did my research, this style bag should never have the logo upside down. So i emailled purse valley 3x and given that i am still awaiting a response i felt i had no choice but to write this review. Ive given them plenty of opportunity to correct this but the result of my experience has been money entirely wasted and all the frustration of being ignored. If you can afford to throw money away, buy the original ... and if you cant, dont take the risk with this company.

Ask Joanne about PurseValley
michelles184
1 review
0 helpful votes
6/14/16

I recently bought a pale blue Prada Saffiano tote. The description states ''leather exterior''. It isn't leather - its a kind of dimpled hard material. Its instantly recognisable as a fake and not what I paid over 300 for. Unusable.

Ask michelle about PurseValley
karlap9
1 review
1 helpful vote
6/7/16

I was as many people afraid to order a bag from purse valley, because of all the bad reviews. I thought that if anybody was gonna be tricked it was me, but I didn't and I got my bag within 10 days. I brought a yves Saint Laurent monogram college bag medium, and I messaged back and front with them, and the only reason why I didn't give them 5 stars is because their costumer service took some time to write back. I am so happy for my bag and are definitely gonna order again!

Ask Karla about PurseValley
zoeyz1
1 review
8 helpful votes
5/30/16

I got the Eva LV and its glued and not actually sown. The zipper to close the purse is glued to the LV pattern, so I can never use it as a cross body only a clutch. Not worth the money as I was only able to use this purse a few times. Also got the Gucci disco bag, the GG was more of a circle shape then an oval and the zipper broke after a weeks use. I would say don't waste your money

Ask Zoey about PurseValley
kaylia
1 review
11 helpful votes
5/27/16

I have never ordered a purse online, let alone a fake one. I wanted to get a Louis Vuitton never ful, but think it's crazy to pay 1400$ for a purse that will get thrown around. I went out on a limb, despite reading the negative reviews. I ordered my purse and within 13 days I recieved it. I payed an extra 3$ for insurance, and signed up to get email updates for the tracking number. The minute I placed my order I called customer service to confirm. They were great! They told me that my credit card may be charged 5-7$ more due to currency exchange from U.S to China, which is completely understandable. Atleast they tell you.
I love this purse. It's great quality, it doesn't "feel" or look cheap, and it looks almost identical to the real ones. The only difference is minor changes to the inside, but who stares at the inside of a purse?
Yes, when you open the box up, initially it smells like plastic, but that's only because it's wrapped in it and shoved Ina box for shipping across seas for 2 weeks. Mine aired out in 1 day. People expect to much, but in reality, it's NOT the real thing, and your paying not even a quarter of the price. I'm extremely satisfied with my purchase and will definitely order from them again. If your like me, and just don't want to spend crazy amounts of money on a purse, but you still like nice things, I recommend this website. :)

Ask Kayli about PurseValley
natashah19
1 review
7 helpful votes
5/26/16

I recently purchased a LV speedy bag and when I tell you it look just like the real deal... I returned my authentic because it looked FAKE this one looks better.. very nice customer service and bag came on time as promised... try them for yourself you'll be glad u did..

Ask Natasha about PurseValley
jenniferb198
2 reviews
2 helpful votes
5/24/16

I was wary about ordering but a friend of mine said she had ordered from PV and was pleased. I ordered a LV handbag and it arrived in less time then they estimated. I'm very happy with the quality. Looks like the real deal. I will order from them again.

Ask Jennifer about PurseValley
jayw58
1 review
7 helpful votes
5/23/16

I'm a little surprised by all the bad reviews. I ordered the LV Estrela bag and it came within 2 weeks to CA and was almost identical to my REAL $2100.00 LV Estrela. The only difference was that there was only 2 small inside pockets and my REAL one has 2 small and 1 large. I also purchased some LV charms which were VERY NICE for $25.00, and a wallet which was OK..except the zipper ripples, it's just OK. Customer service was very good, they called me to confirm, followed up with status daily and shipped very quickly. I will definitely order from them again, based on this first order.
** I took a chance and payed via bank using a bank account that I don't usually keep any money in, and only transfered the amount of the purchase to the account. It worked out with out all the confusion and I got an extra discount off the order too!
See pictures below, Red one is Real LV, Black one is Replica

Ask Jay about PurseValley
sophien10
1 review
8 helpful votes
5/18/16

WARNING BUYER BEWARE
no use, if I could give 0 stars I would!!
and no help from PURSE VALLEY
there is no quality, very poorly made goods equally poor customer service would not refund or replace as promised on website
BUNCH OF LIARS
VERY SHONKY
DO NOT BUY!!!

Ask sophie about PurseValley
fannm
1 review
5 helpful votes
5/17/16

I ordered Prada wallet for 140$ #PD-1132A4-PK - it was my first purchase and actually i made it as test before buying more expensive items .. It's OK if the price 20 or 30 dollars only - NOT More! it's fake from miles and of course doesn't worth 140$ !!
I will give fair review as all reviews on their website are FAKE !

First, i live in NY and here in Chinatown, there are tons of replicas .. i found many replica wallets like mine for 20 or 15 dollars only, and i thought when i pay 140$, i will get really high quality copy .. but i was totally wrong, and here is why:

1- It's not leather .. It's "Plastic" material and you can SMELL it from miles!
2- Stuck Zipper!! actually it's cheap bad material which makes zipper stuck every 1 cm !!
3- Rust at "bottom stop" of zipper.
4- Different than photos, in design and important parts !! so Photos are fake too.
5- Box was broken and looks also so fake.
6- Dust bag was really horrible .. it doesn't cost more than 10 cents !
7- Packaging wasn't good enough, and was WET !!

- Good points
1- It looks like Prada and the design is 99% the same ..
2- Shipped fast within 15 days from money transfer.

Conclusion:
- The bag is not bad, but doesn't worth more than 20 dollars .. wen i left my review and said that, they stopped support and didn't publish me review on their website.

- No way for return because you will lose Shipping and Money Transfer Fees, and then have to pay again for return shipping to CHINA !! like 60 dollars !! and another money transfer fees for refund ! so you get nothing ..!

Service
Value
Shipping
Returns
Quality
Ask Fann about PurseValley
beem23
1 review
3 helpful votes
5/15/16

I ignored all the bad reviews and went ahead with it anyway because I really needed a nice gift for my other half. Firstly the order was delayed! Then when I got the bag it was beautiful however within a months time the bag ripped. So much for their quality check!
When I got in touch with them they would not reply till I actually called them international rate and finally they reported it, they started saying because I got to them so late they wouldn't give me an exchange or refund. I did say I don't want a refund, il even send the bag back for them to replace the part. They started saying they are going to send out a replacement handle that I can get fixed here and they can't do anything else.
So what can I do I agreed. A month later a part came but it was the wrong part!
Now I'm still waiting after countless emails and calls its been nearly 6 months.

So do you really think this is a place to buy? Go else where seriously these guys are a waste of time and no where near helpful.

Ask Bee about PurseValley
anae25
1 review
16 helpful votes
5/10/16

I ordered a bag about a month ago. I have never wanted a fake bag but this site showed items of reasonable quality for a replica. My work PC however would not let me open the log in, I should have followed the signs... But I didn't and went ahead paying by credit card as I saw the other options more complicated and there is an extra guarantee with a credit card. Immediately I received an email thanking me for making the order and all the details were there. Then a day later I got an email from customer services telling me that because my credit card billing address and my credit card were from different countries and 'they were trying to avoid fraud' they could not use my card and I was offered other options, moneygram and there was a link to other payment options. I opened the link and I was asked to enter all my card details etc. Of course, I started to realise that this was proper dodgy, why would I send again my details if my card apparently does not work? I emailed customer services and I was very stern about the dodginess of the payment system. Funny enough, I checked , before emailing them, the email and my trusty work PC warned me that this could be a fishing site trying to get personal information. Did I get a personal response on my email? No, but the same about now being only placed to pay through Moneygram. I tried moneygram, but again if your card and billing address are different will not let you proceed. I decided then that there were too many signs and decided to cancel my order, I got emails offering a free gift - a bag, a watch,....-. I went along with it, to see what would happen but this time I said that I would use the credit card from my current country. I got an email from my personal sales executive, who for the first time ever was offering a gift to avoid the cancellation of an order, and there was not a word about the gift about the options of using other card but the same rant about not being able to use my credit card and having to pay by Moneygram.
Another thing, my card company, the one I wanted to use in the first place, called me to tell me that they have blocked my card as on the same days as my payments were taking place my card was used in India, the USA and to pay and online item. I will get my money refunded but it has unsettle me that I have been a fraud victim. Are purse valley and my card misuse linked, well I only use it to buy the bag.
I have now replied to my sales executive demanding to speak with her superior, but I bet I will get the same moneygram email... Your call. Ana C

Ask Ana about PurseValley
jessicad81
1 review
15 helpful votes
5/6/16

I, like many others, read all the negative reviews but went for it anyway and ordered a LV handbag. (I have three authentic LV handbags already, so I felt I could determine the differences, if there were any, in the bags). I ordered on April 16th, then received an email saying there would be a delay in my order, but a couple of days after that email I received a tracking number, on April 27th. And on May 5th I received my handbag (tracking for my bag was slow and didn't update until it got into the US). I absolutely LOVE my bag and it was just like the pictures. It's a good quality and honestly looks like the real bag. I'm not sure why there are all of these negative reviews. I mean, if someone with a negative review actually posted pictures/video of it then I would believe all their words. But not one person who had a 'negative' experience posted a picture of the bad product. I don't know, it's weird to me. But I love my hand bag and will definitely get another from them in the future!

Ask Jessica about PurseValley
liamt7
1 review
15 helpful votes
5/3/16

So after careful review, countless hours searching trustpilot and other ratings sites, I decided to go ahead and make a purchase on pursevalley.cn using my Amex card, one of the two credit card payment methods offered by pursevalley.

The benefit with a credit card over any other form of payment is that you, the buyer, have security in that you can request a chargeback should you not receive what you ordered, or not receive anything at all. Paying by any other method is relying on the site to not only send you what you ordered, but also to provide a quality item (as they describe) and to honour their refund policy. That's a lot of trust given to a company based in China that makes its money by illegally copying bags.

The site tries to convince you that moneygram, westernunion, and other cash based payment options are better as they allow faster processing. They even offer discounts to encourage you to use these methods, with no discount for credit cards.
If you factor in the fees associated with a moneygram/westernunion transfer, even with the discount, the pricing is within a few % of the credit card price, except with credit card payments you get all the extra security.

After placing my order, with card details being accepted by the site, I received a confirmation email and everything seemed fine. The next day, I'd received 2 more emails, both claiming that there are issues with my credit card and that they've been trying to process the payment, but my card isn't working. Little do they know that I work for the issuing bank that my card came from, and actually work in card payments. There was absolutely nothing wrong with my card, plenty of limit available, no region or MCC blocks, absolutely nothing that would stop them from completing the transaction. I even pulled the authorisation logs to see if any attempts were made on the card, and surprise surprise, there were none.
The email continued on to say that I've now chosen to proceed by moneygram payment, and provided instructions on how to send cash via moneygram, even adjusting the price to include the "discount" as an incentive.

So essentially I'd been lied to three times, before my order was even completed. 1/ they advertise that Amex and Visa are acceptable payment methods. This is a lie.
2/ they send automated emails telling you that you've chosen moneygram as your payment option. This is a lie
3/ they tell you that your card isn't working. This is a lie.

The aim of the company appears to be luring you in with a variety of options, including credit card payments, to give you a false sense of security. Once you complete the order, they're hoping that there is some emotional attachment to the purchase and that this will now overcome your common sense, and you will agree to send them cash with absolutely no security and no recourse should you be completely ripped off.

As per many of the independent review sites, many many purchasers were not happy with their items once received and confirm that their reviews were not posted on the site. It seems that they also doctor their reviews, or are very selective as to which negative reviews they post to give the impression of balance, without causing damage to themselves.

Stay away. Completely dodgy and shady dealings.

Ask Liam about PurseValley
liisah
2 reviews
6 helpful votes
4/30/16

I ordered a Louis Vuitton Noé replica bag in monogram canvas from Purse Valley. Everything went smoothly until DHL delivered my purchase. The "leather" parts of the bag are made of vinyl and the logo imprinted metal rings started to fall off the minute I undid the package, merrily clinking onto the floor. But you are right: I was asking for it. Stupid is not the one who sells, stupid is the one who buys.

Ask Liisa about PurseValley
charlottey3
1 review
4 helpful votes
4/28/16

I was definitely nervous about ordering from here as there are so many mixed reviews. I at first was going to order a number of things and the transaction was denied by my bank as they believed it was a scam. Airing on the side of caution I decided to order just one item and was concerned at first because they hadn't been answering any of my emails. I had to call them and change my order and it went through, took a couple of days to process and then I received a tracking number from them and about 7 days later my package arrived. I can safely say I am one satisfied customer and will be ordering again. Lower your expectations with customer service and you will most likely need to be the one to contact them if there is any troubles.

Ask charlotte about PurseValley
kimp72
1 review
8 helpful votes
4/28/16

Stay away not what they say.Can,t get your money back.They overcharged my credit card.

Ask kim about PurseValley
christined51
1 review
4 helpful votes
4/23/16

Had to cancel my order in the end as they made it too difficult to purchase with my credit card. Said it had been denied, when my bank said it had not. Wanted to add on $1 to card which wasn't mentioned in the first place, neither was a mystery amount for changing to Yen currency. To top it all, the customer service people were all very hard to understand and said everything in a very snarky, rude manner. After I read about the bad quality of the items they sell I was glad I had cancelled. Cheaper than the originals, but still not that cheap.

Ask christine about PurseValley

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