LyftReviews 908

I was in a Lyft leaving the hospital with my child, while riding the driver kept texting and driving. Red flag number one because I've never had that happen in a Lyft. When I noticed we were going the wrong direction I reiterated to the driver where we were supposed to be dropped off, he just kept saying no and showed Me a picture of a man on his phone and said "my friend, my friend" I yelled at him to stop and let us out! I was so freaked out especially with a young child with me. Lyft customer service offered no support, they kept messaging me from what was obviously an automated help chat, because they give you basic robotic response asking the same questions. It was bizarre and I felt so unheard. I will never use Lyft again. Uber here we come haha

Deceptive and won't pay you with Express Pay within 24hrs as advertised. I returned there car early in good condition on Elston Ave in Chicago to the shady manager Steve to get my rental cost back AND my pay 4 days later which did not happen as l tried to tell him its been a horrible experience with Lyft as a driver who still hasn't received payment for the money earned. Steven could careless about delay in pay and with refunding me for my rental which he had the CRAZIEST AUDACITY TO SAY I DIDN'T PAY HIM FOR RENTAL COST. THAT IS A LIE. I PAID $350 for the rental and the deposit. Steve refused to expedite my credit and stated it will take 2 weeks before l see a credit from Flexdrive which he refused to give me the number to. I wil file a complaint with the FTC, BBB, CONSUMER AFFAIRS REGARDING LYFT NOT PAYING ME A DIME AS THERE POLICY INDICATES PAY WITHIN 24HRS. LYFT SHOULD BE SUED AND WILL BE SOON. The Chat Support and Customer service refuse to help with payment issues as well. I will file a FRAUD COMPLAINT AS WELL WITH MY BANK FOR MONEY THEY STOLE BASICALLY. PEOPLE MUST SPEAK UP ABOUT LYFT DECEIT.

Why do y'all charge me $60 sometimes $80 to go down the street? When usually it's about 15. 17… and I have to have 3 more words for my complaint to be submitted like dang, ion got a lot to say but that's wild and a proves my point

On 3/6/24 a Lyft driver took us home while under the influence. Ran two red lights. No Lyft response

When I decided to try to rent a Divvy bike in Chicago, I didn't know how much it would cost, but it didn't occur to me it would cost $240 for one ride. I could buy a much better bike for the cost of one ride.

When I rented the bike I was acting quickly on my phone and I didn't realize until later that I was billed $131 for an annual membership. I cancelled as soon as I could, and only used the annual membership for one ride. I was also charged $109 for the bike rental. I was having a mental health crisis and I was too exhausted to return it to the turnstile that day, so I left it in my apt overnight. When I wrote to Lyft they ignored my request for a refund. I guess I was supposed to read the whole lengthy contract of fine print to see there is over $100 charged for a lost bike gone for over 24 hours that isn't lost. I thought the membership covers the cost of the bike rental. They charged me much more than the hourly rate of a rental. They should inform us of this in their ads.

The bikes are poorly made, too tall, built for 6 ft men, even if you lower the seat it will destroy the balls of a shorter man, and be dangerous to ride, you could fall over or crash, which I did.

I would like to assist Lyft in informing customers of the details of the Divvy contract that with one tap on your phone you could be charged hundreds of dollars and they have strict no refund policy.

Both transportation apps are butt! We Just Need A New One! I'm to the point I'm ready to start using taxis again.

Driver stopped at my first stop so I could get cash back he knew I needed cash and it had fallen out of my pocket in his backseat which I knew he would have seen because he said I was the last ride of the day he never returned it at my work where he dropped me off nor to my home where I got picked up he knew it was important for me to get cash back and then I needed it but he just kept it for himself even after my $11 tip. Not to mention he scolded me for my political views when he asked me who my favorite candidate was which they shouldn't even do typical Democrat I suppose

Don't work for this scum of a black corporation. They don't care about anyone but themselves. If you want to throw yourself into debt, Lyft is here to do that. If want to remove Lyft HQ, follow my name. We already have petitions to remove this unholy business from America. And we have more jobs than them. We have time and half after 40 hours and holiday pay, plus paid leave. You think about it.

The driver started and completed the ride without me even in the car! When I let Lyft know, they told me that my ride was completed efficiently! And they still charged me... I will never ever use this company again! Smh

I travel frequently for business. I took a trip vía Lyft to PDX airport and believe my keys were accidentally left in the drivers car. I was not allowed to call the driver directly and the driver never responded to my cha messages. The customer support team was not helpful at all and just seemed to try and pacify me. The did not help me get in contact with the driver and ignored several of my chat messages initially. I will not be using Lyft in the future due to the terrible customer service.

So this crackhead $#*! named wanda came acted like she picked me up an also acted like she dropped me off at my destination aswell i told lyft she never came but they wont refund me smfh i did message her if yur in Columbia sc do not ride lyft and do not accept a ride wit a $#*! named wanda. Thats some crackhead $#*! $#*! to do WANDA!

Caught a ride 2/16/24, My wife and I were in wheelchairs and the driver charged for wait time. I called when in the waiting area. Mohammed was the driver. We forgot coats coming back from Costa Rica and told him we were cold. I asked him to close the driver side window which he did and then rolled it back down a few inches. He then rolled the passenger side window down 3" or 4" blowing on both my wife and myself. I asked him again to roll up the windows which he did on the passenger side. The driver side was still down 3" to 4". His car was filthy dirty with stuff laying around. Spill marks on the back of his seat counsel and floor. It had not been cleaned for a long time. Seats were ripped and torn with no attempt to repair. This driver is not a good example for Lyft. His radio was playing a witchcraft station or recording with little consideration for passengers' ideals.

I used lyft as one of my legs in my day-to-day commute to work, ie (bus, train, then Lyft). One time I was in a hurry and paid the higher rate. Now my lowest rate offered is the higher rate I paid once. And the higher rates are even higher. They tested what I'd pay when in an emergency and now that's my new lowest rate, the 15 to 20 minute wait discount rate. Now I'll drive to work and pay the parking because it's the same price since they raised and basically doubled my rates. I used this service four times a day for over a year, and they doubled the price. That is such a poor algorithm what a way to rip off people. Test what i'd pay then stick it to me always.

Charged 63 dollars for a 4 mile drive! F Lyft. What else is there to say? Stupid, absurd charges.

This service is nothing more than a virtual auction to see who will pay the most for a ride! We got tricked into clicking for a $10 per mile ride (all the other offers were much higher!). Then they kept changing the arrival time until it was eventually 75 minute wait while we stood on the curb! When we tried to cancel, it was too late.

My sister told me of Lyft. I began using it I thought it was good at first until automatic payments were being taken from my bank account by them and I wasn't even using their service. I uninstalled and unsubscribed, my bank had to freeze activity on my account because Lyft would not stop taking money for me. No customer service line also. Big scam, I'll stick with Uber.

Why you should use Uber over Lyft when it's possible? If you take 2 rides in a 24 hour period they bill you separately for each ride. They immediately combine both rides on a third bill until the first and second ride falls of your card tying up your available credit for up to 2 days. Extremely poor customer service and Uber does not practice this double drop off billing. Its why I will not tip a Lyft driver but will tip Uber drivers.