Lyft

My first ride with Lyft and will be the last., this company paying drivers so low that couple drivers refused to come pick me up even when a driver was only 3 minutes away from where I was. Finally they got a driver came pick me up after 50 minutes of waiting, make me late for the greyhound bus to Dallas, TX for my job orientation. They changed me $48 and paid driver under $20 for that ride, no wonder 2 drivers refused to pick me up!

App often glitches out, rides taking too long, no customer service, app auto charges premiums which i have to contact my bank to get refunded because i get charged for rides that were cancelled and never happened. Drivers can see what you tip them and leave a $#*!ty review if they just didn't like you for whatever reason. Absolutely abysmal service. Feel bad for the drivers who definitely don't get paid enough to put up with this company's bs lack of communication/transparency. Only use for occasional gigs.

I've only used Lyft once. I heard they were superior to Uber so I thought I would give them a try. The driver picked us up in a timely manner in a sick Audi, really nice ride. But he did not speak one word of English lol. My friends and I are a laid back group, but it did get a little tricky trying to tell him to turn left/right when we don't know Spanish. I do like how you can tip right on the app and don't need cash like with uber.

Some hard of hearing person at support (Winter was her alleged name) got my one and only call into support completely wrong. She didn't hear all that I said, she (like most people these days) got a few "key" words and finished her "duties"! I got a lovely e-mail from Lyft offending me about "Lyft's community is composed of people from many views and backgrounds, and community members should respect these differences." The whole call had nothing to do with anything remotely deserving of that response. I called about a possible scam and their response was to offend me? Really? Okay guess we need ANOTHER ride share company besides Lyft and Uber...

I absolutely love Lyft. They do a great job. They let you know about the cc holds. If I leave my valuables in a Lyft ride, I don't expect the driver to check behind m, because I'm adult and should be responsible for my own things, but I've had several drivers contact me and also return things that I have left in their vehicles at no extra charge. I have also entered wrong info into the gps, and they still get me where I'm going. As with any company, things can go wrong, but Lyft definitely does a great job trying to make sure everything runs smoothly.

Both services periodically suffer from faulty mapping systems where the pickup location is incorrectly identified even after the correct location is shown on the app initially. This happens more often with designated hotel pickup locations, like in Las Vegas. I noticed that many drivers use their own cell phones with Google maps precisely for this reason. When this problem does occur, it is extremely frustrating for the passenger, especially since often the drivers cannot be contacted by phone or text. In my experience the problem does occur more often with Uber

I've been using Lyft for a good 2 years now. Going to and from the airport, events and other places I want to go but don't want to hassle with finding parking or walking through acres of parking lot after I've arrived. Love the convenience of being picked up and dropped of right at the front door and I've had such nice experiences with meeting the most kind and positive Lyft drivers. I've been around for a long time and am glad there is a service like this now. Sometimes I am afraid to go here or there because I'm concerned I'll get lost but with Lyft I no longer worry and just go! One more thing... ** If you want to sign up with coupon code JODI******* you can get up to $20 off your first ride. **

I had to switch to lift since Uber often cancelled my trips at the last minute when it's high demand. Lyft charged half the price of Uber. The drivers were all very friendly and I felt safe. Awesome service from Lyft with safety in mind

See video. I mostly don't like some of the charges they have taken from me. For some reason despite the fact that I have a video, this site won't me submit unless I write the correct number of characters in this box.

I was in a Lyft leaving the hospital with my child, while riding the driver kept texting and driving. Red flag number one because I've never had that happen in a Lyft. When I noticed we were going the wrong direction I reiterated to the driver where we were supposed to be dropped off, he just kept saying no and showed Me a picture of a man on his phone and said "my friend, my friend" I yelled at him to stop and let us out! I was so freaked out especially with a young child with me. Lyft customer service offered no support, they kept messaging me from what was obviously an automated help chat, because they give you basic robotic response asking the same questions. It was bizarre and I felt so unheard. I will never use Lyft again. Uber here we come haha

I left my handbag in a lyft car today. I wss able to contact lyft customer service immediately. They reached out to the driver and he said he didn't see it
Lyft gave their condolences and stated there was nothing else they could do. I contacted the police who reached out to him and he miraculously found it

It's impossible to get real customer service - maybe that's the day and age we live in? It's just maddening as a consumer - If you have expectations, you're made to feel guilty because "it's a pandemic." Yes, it is. AND I still have expectations that companies are ethical and do what they say they will. Lyft more than doubled the rate for my most recent ride from the time I pulled it up and pressed "confirm." Additionally, the maps ALWAYS take the driver some willy nilly round about way and I always end up having to walk at least a half a block home. And don't even get me started on the air fresheners in the cars. I'd rather ride in a car that smelled like teenage boys than these damn air fresheners. I had to shower as soon as I got home and the stench is STILL in my nose. It makes me ill. There should be a way to filter those cars out for those of us with allergy and respiratory issues. It's DISGUSTING.

I booked Lyft to pick up a friend first, then me, and finally take us to downtown L.A. At the scheduled arrival time, I received a call from the driver, who informed me he was at my friend's address. However, he gave me a different address that was about 2 miles away. He claimed we were no-shows and said he was leaving. Shortly after, I received a text saying I would be charged $10 for the no-show.

The issue is that the app had confirmed the correct pickup and drop-off locations in the proper order, which I documented with a screenshot. It seems the driver may have used this situation to avoid the trip and still collect a $10 fee for a bogus cancellation.

Contacting customer service was nearly impossible, and navigating the app to file a complaint was frustrating and time-consuming. After about 15 minutes, I was finally informed that I would be reimbursed the $10. At the very least Lyft should verify ride cancellations with customers before applying charges. Due to the delay, we missed our seats at the concert and had to stand for the entire event. The experience was extremely disappointing.

Lyft basically stole my money. On 11/21/22 I selected a ride from Lyft. The calculated cost of the ride was $33. After exiting my ride, I look down at my phone saying Lyft charged me $70. I have read that the price can change if you don't order within 10 seconds. This may have happened as I waited 5 minutes to make the order. However, going from $33 to $70 is an incredibly high increase for waiting 5 minutes to make the order.

Lyft made me think I had several drivers on their way only to cancel each one and then say they're trying to find the closest driver, me and my kids were trying to go to a 4th of July festival with a friend of mine and it let me down! This isn't the only time this has happened this has also happened when I was trying to get to work. Lyft sucks it's an absolute useless ride share app that I do not recommend to anyone anywhere

Reserved Lyft in advance, then went to regular pickup space for drive share in my apartment building at designated time. Received message that driver had arrived, but there's NO WAY to message driver back to ask where he is! So, at 70+ years old and all dressed up for an evening out, we had to run all the way around the block till we found him. Across the SIDE street at the farthest possible distance from either the garage or the main entrance.