Some hard of hearing person at support (Winter was her alleged name) got my one and only call into support completely wrong. She didn't hear all that I said, she (like most people these days) got a few "key" words and finished her "duties"! I got a lovely e-mail from Lyft offending me about "Lyft's community is composed of people from many views and backgrounds, and community members should respect these differences." The whole call had nothing to do with anything remotely deserving of that response. I called about a possible scam and their response was to offend me? Really? Okay guess we need ANOTHER ride share company besides Lyft and Uber...