Lazada

A Lenova laptop was bought for a new employee. It died before he could even use it. The seller is not responding and through Lazada system, it says no return warranted... and there is no human to help through Lazada. This is a laptop! Should at least come with a year warranty. What is going on with your scammer website? Need to now see if it can be repaired... order number Order **************

Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada

The manager of LEX Bacolor Pampanga does not have the skills required to manage an e-commerce delivery depot. He has multiple delivery drivers covering the same areas, rather than reducing area sizes. This is resulting in failed and delayed deliveries.

At this point I have exercised most of Lazada, including a return and a customer service query re. My wallet balance, and I have difficulty find anything much to complain about, just a few quibbles. Quibbles:
* I would expect to get a discount for shopping online relative to a (for instance) supermarket purchase, but this is usually not the case
* the app works pretty reliably, but sometimes does dumb things, or lacks obvious features, that add a lot of extra clicks to getting something done

The product was not delivered. The product was actually probably not ever sent. It was discontinued soon after I ordered it. But Lazada continued to support the seller and deny me a refund. Still they refuse to give me a refund. I will use Shopee next time. Lazada is a scam

Insgesamt kann Lazada benutzt werden. Man muß nur wissen wie.
1) Der Laptop ist besser zu bedienen und übersichtlicher als die Handyapp.
2) Preise ändern sich zeitbedingt. Am Wochenende sind Artikel z.T. Teurer.
3) Suchfunktion in englisch / thailändisch gibt unterschiedliche Ergebnisse. Oft werden andere Ergebnisse angezeigt oder nicht gefunden. Nach Bestellung wird plötzlich das Gesuchte eigenständig angezeigt. Das ist frustrierend.
4) Waren sollte sehr lange mit anderen Anbietern im Text und Bild verglichen werden. Es gibt ständig Unterschiede, die auf den ersten Blick nicht erkennbar sind. Bei mir dauert es ca. 3 Stunden für eine Bestellung.
5) Es gibt mehrere Shops / Namen für ein und denselben Anbieter. Aufpassen. Eine Decke (bereits 2x bestellt) wollte ich zum gleichen Preis im Winter nachbestellen. Lieferzeit 4 Wochen. Aber zum doppelten Preis bei 90% der Anbieter, Lieferzeit ca. 4 Tage.
6) Rücksendung ca. 11x war ok. Aber 2x keine Antwort.
7) Bezahlung sollte nur per Karte erfolgen. Dann klappt es auch bei einer Rückvergütung. Bei Nachnahme an der Tür gibt es sonst Schwierigkeiten.
8) Den telefonischen Service kann ich nicht bewerten, da ich kein thai und nur bedingt englisch spreche.
9) Die Handyapp ist, wie bereits von anderen erwähnt, grottenschlecht in der Bedienung und absolut mit Werbung überladen.
10) In Thai ist Lazada für mich die einzige Möglichkeit relativ günstig einzukaufen. Direkt aus China bestellen sollte man vermeiden, wegen evtl. Rücksendung, Qualität, Rückzahlung, sehr lange Lieferzeiten hauptsächlich wegen Zollschlaf…
Fazit: Wer viele Dinge beachtet, Zeit hat zu vergleichen und auch mal auf eine Lieferung warten kann, ist bei Lieferungen bis ca. 5.000 THB gut beraten.
Qualität, besonders aus China (z.B. Blickdichte Fensterfolie) könnte nach einem halben Jahr den Gebrauch einstellen. Gilt aber auch für andere Dinge in Thailand.
Man sollte beachten: Asiatische Länder sind Show-Länder. Heute hergestellt, morgen verkauft, übermorgen nicht mehr zu gebrauchen. Das kann, muss aber nicht so sein.
Meine Bewertung bezieht sich auf kleine Bestellungen.

Na dann viel Spass bei Lazada und in Asien.

I ordered products from Lazada, order placed on 24 Mar 2024.
When package arrived 31 Mar 2024 the parcel was broken.
I returned the products Placed on 1 April 2024.
On 3 April i got the following message from Lazada: We were unable to accept your return. We will ship the item back to you.
Because of the parcel was broken they stated.
So how should I have done different, repair the broken products before returning them?
They offered me a 30% refund only, which I did not accept.
Until today they only come with lame excuses.
Rest assured, bla, bla, bla.
I have done my last shopping@ Lazada.
Their freight company (lex ph) and customer service is so very bad.

When I scroll down to sponsored products, sometimes I find really INAPPROPRIATE products! Like sex toys and gels with sexual or pornographic photos that are either censored or not,please remove these kind of products! I don't wanna see them!

You get what you order or the money back. Unfortunately, this assertion tends to be a sales tactic only. It appears increasingly challenging to get refunds for fraudulent activities. Protecting scammers interests is the deplorable choice made by Lazada, rather than ensuring customer satisfaction.
This scenario is intolerable, and I implore all individuals to weigh the costs and benefits of conducting business on Lazada's platform. It is wholly unacceptable, as a legal and ethical business operation, to encourage illicit practices and illegal behaviour.

It was my first time trying FREE SHIPPING however, the courier did not deliver my items.
I tried the second time FREE SHIPPING again, and this time AGAIN, I did not receive any items, nor a call or text from the rider. All of the items were canceled. So disappointing. FREE SHIPPING is useless

This company is the absolute worst. What a total trainwreck of an organization. None of the employees have a clue about what's going on. I don't know where they find these people but you can't help but feel deeply embarressed for them. One thing is for sure, Lazada does not give a rat's behind about you as a customer. And most of the products they are selling are total junk. Good luck getting a refund!

My experience with the app was decent, delivery service were also at the start was okay; but now it's purely awful and no longer reliable to an extent.

I've been a long time buyer from Lazada but their delivery service has went down the toilet.

Delivery statues has many times updated claim I have decline to receive my order when I didn't, despite my order having an awful waiting time.

I used to be an active Lazada user but their services has gone down the toilet.

Constant incompetents.

Lazada allows their pick-up team to cancel the promised pickp without any reason. At first, the cs kept telling us to wait. We for 5 months and 2 weeks. But the pick up team can cancel pick-up two times. And there is no way to contact any other department except the cs. That's Lazada's way to protect their staff who is taking advantage of the customers. Lazada is stealing money in effect!

Before i am disappointed of the items that i had purchased. But now i received the item in good order and i wasn't expected that it wiil arrived beforehand. I'm happy and contented about the quality now as well as the price. Thank you so much for being punctual and having a very polite delivery personnel. Keep it up lazada. More power to all of you.

Im a regular shopper of Lazada but lately I am having problems with their courier and deliveries. To wit: 1. THEY WILL ADVISE YOU WHEN THEY ARE ALREADY ON YOUR DOOR STEP AND NOT AT LEAST A DAY AHEAD OR BEFORE THEY COME TO YOUR DELIVERY ADDRESS. 2. IF YOUR NOT HOME THEY WILL OPEN YOUR PACKAGE AND SABOTAGE IT. LIKE WHAT HAPPENED TO ME LAST WEEK MY P9K WORTH OF order S DELIVERED WITH OPENED AND TORN. PACKAGING WITH 1 ITEM. MISSING 3. IT WAS REPORTED BUT THE SAME GUY IS STILL DELIVERING MY PACKAGES. Its useless to make report. 4. Yesterday they come again and I was out. The woman from. Lazada asked me to pay via Gcash since I am not around but i am supposed to pay by COD. SHE ALSO THREATENED ME THAT MY PACAKAGE WILL BE RETURNED TO THE WAREHOUSE IF I WONT. 5. SHE NAGGED ME TO GO HOME FROM MY WORK AT 1PM SO THEY COULD MAKE THE DELIVERY. MY WORK IS UNTIL 6PM. SINCE SHOPEE HAS IMPROVED THEIR REFUND/RETURN POLICY I AM SWITCHING TO SHOPEE NOW.

Delayed refund process

I have tried contacting Lazada and spoke with few representative but nothings happened. Even a promised call from a supervisor I never heard back.

Update 4-27-20: Responded to my last review below. I have a LOT of business I could send your way IF and ONLY IF I can get reliable redress if you send the wrong stuff, no delivery, etc.
My previous contacts with your customer service I was trying to find out if you actually had a laptop in stock and they could not tell me and kept giving me runaround no answers. I am not going to order stuff on your web page that you do not have or cannot get. I am not going to send money in advance until I KNOW you are reliable and I can reach you without problems. There is no court redress in the Philippines so if a company cheats you you have no way of getting redress. Is your customer service even open? You web page says it is not. How can customers get satisfaction if you send the wrong or damaged item or don't send it at all. That is why i use COD exclusively with you in two past orders that went ok. It's all about risk.
Thank you for replying to my post.

Past revies:
Customer service run by a bunch of morons with no business sense. Now closed during corona hysteria fake emergency. So if you order and they screw up, you're SOL. Even when customer service was open filled with a bunch of min wage employees to don't give a sh*t.

If you return and choose the store credit, they will split your total refund amount into many many small amount vouchers, you can only use once for each voucher or you will lose you money, they don't let you combine vouchers. It's a painful experience trying to mix& match items for you order to use vouchers trying not to lose money, it will cost you a lot of time, more and more money in order to use your all your money vouchers. Worst experience ever! Bull$#*! Lazada!

Lazada has kept disappointing me with items that always end up being fake, with seller home pages that always remain blank and void of any descriptions to who they are and what they prepare to sell. Item descriptions on the very name are not to be believed for most could mislead potential buyers. My personal experience had concluded me having to purchase a fake item, though it was branded to be an original. I will never use this app ever again and at this very moment I am waiting for this horrid item to be picked up by their courier and have me refunded of my hard-earned cash.

Items I recieved were mostly good and fast but most of their delivery guys/girls have anger issues and are plain rude. One simple mistake and they're gonna lash out on you.

Lazada is a big help for me. Effortless shopping specially now that my husband is disabled due to accident and im working abroad.

I had the worst experience of my life with Lazada, previously there have been instances where they will show failed delivery with out even coming or contacting me to deliver the goods, I thought may be I am thinking too much not once or twice It happened a lot many times, I tried trusting Lazada again but after what I experienced last week it's the worst, I ordered a pair of heels of Lazada, the delivery date showed 13 of July that gave me a days left to graduation to try it on and see, I I really need to go out when I am sick or not and now it's been almost my graduation day and I have nothing to wear because i trusted this app, the seller doesn't reply the customer care keeps me on waiting for an hour trust me I got my phone loaded just to be on line to have a talk for one hour straight, this app really needs some help and not fool there customers, They ruined my most important moment of my life
Thank you Lazada

Still no refund from a purchase of a fake product on Lazada Order #**************. On day 75 since I sent the watch back. Customer service is zero and really gives me the impression no one there know what is going on. Buyer beware for Lazada as they will gladly take your money but getting refund even though they guarantee the product is you will play a long waiting time with their games.