Since Group On customer service has been outsourced to India, their customer service is terrible. I bought a salon service for $69.00 and have called the salon and left voice mail messages, emailed them with no response since february. I even drove to the salon only to find they had moved and their website was taken down. I was told by Group On that there was nothing they could do after contacting them 3 times.
Below you will find a chat conversation between myself in Groupon. I feel like this should have been refunded due to the circumstances. Regardless, their policy is that you have days to refund the order. Needless to say, I am unhappy with the outcome of the situation.
[James McC***] Issue: Location is too far
for my elderly parents to use this groupon. I would like it refunded in order to purchase something closer to them in Cleveland, Ohio. Order #: 7336XXXX
Deal concerned: the-melting-pot-25
[Groupon Customer Service Chat] Hey there! Thank you for reaching Groupon Customer Support. Ill be more than happy to assist you. May you please provide me your email address associated to your Groupon account?
[James McC***] email@example.com
[Groupon Customer Service Chat] Thank you for your information. Allow me 2-3 minutes while I pull up the account.
[James McC***] ok
[Groupon Customer Service Chat] Thank you for your patience, so this business is located too far from you?
[James McC***] I purchased this for my mom for mothers day. She's elderly and this is too far for her to travel to.
[Groupon Customer Service Chat] Oh I understand, James. Well, I was reviewing this order here, but the deal has been purchased more than 3 days ago. Groupons new Cancellation Policy allows customers to cancel and get refunded for the purchase as long as theyre in the 3 days window. Anything past 3 days the vouchers are non-refundable and cant be canceled. Neither can it be exchanged for one closer. I'm sorry, James.
I bought a Brio luggage set through Groupon.com in April, 2017 and during my first trip in June, 2017 the handle of the luggage broke. Groupon sent me to deal with Brio. Brio would not accept return nor store credit and offer to send the replacement handle (same flimsy handle) which I have to install it myself. I went back to Groupon requesting help for store credit and was denied with the explanation that they only have 14 days return policy although the item was broken. Groupon supervisor, Trevor, insisted that there is nothing they could do and told me that Brio replacement part is fair. He offered $20 Groupon credit as if that would resolve my problem. I declined the coupon and would not purchase physical items from Groupon again.
We bought a mystery getaway deal from groupon for four of us! No wonder it was a mystery and sold at the price it was! It was a company called https://weekenderbreaks.wufoo.eu/forms/groupon-mystery-deal-by-weekender-breaks/
They would cal you and tell you all the details and give you literally 40mins to decide, if you ask for other destinations or flight time costs you more!!
The hotel was meant to be 3*, when we reviewed it online, had 2*, worst reviews ever and was more like a hostel than a hotel. Flight times were ridiculous, stupid o clock in the mornings. The airport was an hours drive away and not the 5mins one... just appalling companies can fib away and get away by conning people! NEVER EVER buy anything mystery related!!
I have recently purchased numerous items from Groupon. None of which do as stated. The chair arm organiser. Doesn't sit straight on slightly curved arms and anything you try to balance on it falls off. Charcoal whitening tooth paste - after 2 weeks of use has turned my teeth more discoloured and caused bad oral health. Black blackheads mask - absolutely nothing! Not one came out. Crap!!! The holiday travel shoulder bag with loads of pockets. So cheap it doesnt keep its shape and the lining has started fraying when just trying out in the house. A power bank - paid for 1600 and got sent 800. Lol scammed!
It's completely laughable.
Bought a laptop from group on...its been 20 days still no laptop...and it said it was shipped and delivered..so I contacted seller...and she never answered... Total emails 3 and I got an email asking how are we doing...they never answered me...so I looked in my group on box and it is not even available yet...wtf...and come to find out its from 3rd party which is NOT in the fine print...asked for refund NO response... They had a box down below for similar laptop..but they are more expensive than the one I paid for...wtf...I dont think so...first and last time user...lost money on a laptop I will never receive...
I ordered a king size comforter with pillow shams. The comforter was paper thin and fit my queen size bed like a sheet, keep in mind it suppose to be KING size. I was very disappointed and will never order from them again. I'm not going through the trouble of returning it because I don't think it's worth the headache. ($40 down the drain) I will use it at the park for my grandkids to sit on.
We use Groupon often for restaurants and services and usually feel it is a savings.
Not so with a recent purchases for moving services and Groupon did not back us using the 'read the small print' claim.
All the savings of buying 2 hours of truck packing services from Atlanta Pro Movers was lost when they added a $50 charge (the fee that goes to Groupon) for "mileage, (we were 2 miles away) , 'OK then it for packing & supplies (we had it all packed & wrapped, " OK then it is for insurance" ($50 for two hours of insurance?). Then we were made to watch a video that clearly said they had to do everything their way, don't help, don't hand them anything or even speak to them. Then 2 young guys sauntered back and forth sometimes the one just followed the other not carrying anything. They were amicable enough but worked very slowly and seemed to be in a happy dream like state (hmm) Of course they didn't fiinsh in the two hours and of course but offered to stay for $125 each extra hour. No thanks.
Groupon's response at first was "that's not right" but later said we should read the small print which indicated additional charges for mileage, packing or insurance could apply and should add they will negate any savings of the Groupon.
Buyer beware and check with the company before purchasing the Groupon - often they will give you the Groupon price without purchasing a Groupon and you both will enjoy the savings. One star to Groupon for this purchase for no savings and one star to Atlanta Pro Movers for poor service to upsell and hidden fees.
Tip for consumers: Check with the vendor directly - they may give the same price without purchasing a Groupon instead of adding fees to recoup their commission to Groupon Atlanta Pro Movers is not a good value regardless.
Groupon "Book A Photographer" and then a second Groupon for "Carpet Cleaning" have been the worst experiences ever. Both are impossible to schedule with. They don't answer emails. They do not return calls. They have been impossible (literally) to "work" with. Can't really "work" with someone if the businesses are basically a ghost.
I did an online chat with someone through Groupon to try and sort this out and he was no help at all. I also exchanged several emails with Groupon and their attitude is flippant and entitled. I did not get anywhere with Groupon. Horrible company that does NOT care about the consumer. In short, I have purchased TWO Groupons in the past month and cannot use either one!! Groupon doesn't care. Do NOT do business with Groupon. I've had TWO separate horrible experiences in the past month alone! BEWARE.
I wrote to Groupon because I am deeply disappointed in their customer service department and would like a refund. I am a long-standing customer (5+ years) and have bought many Groupons (28+) personally and recommend your site to many family and friends.
On June 16, 2017, I purchased two tickets to the Dinner Detective (https://www.groupon.com/deals/gl-the-dinner-detective-cincinnati-3) for $80.00. I went to their site right away and saw there were no dates that would work for our trip to Cincinnati, OH. I immediately went back to Groupon and requested two refunds well within my refund time. Both pages said they would send my request to Groupon.
I checked my email and never received a confirmation email from Groupon. I did not think anything of it since many times it takes a few days for request to go through, especially since I paid through a third party, Paypal. I never received an email, so I figured it must have been deleted or went to spam so I checked my Paypal account today, June 20 2017. Paypal showed that my $80.00 was never refunded.
I called Groupon right away to seek help with the refund since the website never sent the request through. I spoke with two separate customer service representatives and then a supervisor. None were able to help me. They all said I missed the refund time and they could not do anything. The supervisor and one customer service agent told me I should have checked my email immediately to tell them I didnt receive my refund right away. Unfortunately, I had too much faith in Groupons website and failed to see something went wrong in under 12 hours.
Therefore, I am writing to Groupon Headquarters to now seek help. I am extremely disappointed that a company would treat a long standing, faithful customer this poorly due to their website malfunctioning. I am not surprised though after doing research in contacting Groupon that I saw how poorly Groupon is rated on various sites (2 stars was the average I saw). Many people have the same complaint I do and it does not appear the company is doing anything to help keep costumers.
Groupon has lost yet another respectable customer and I will never recommend the website to anyone.
I purchased a groupon for a massage about a month ago. I tried for two weeks to book the massage to no avail. I contacted their customer service whom informed me they could not refund my money but could convert the cost of the groupon into groupon bucks that must be used within 24 hours. I then purchased another groupon massage for a bit more money thinking they would surely call me back. I was very, very wrong. After trying for a week to get ahold of someone I contacted groupon's customer service again. They then reached out to the individual and informed me I would be contacted within 3 to 4 business days to book the massage. 3 to 4 days came and went and still no return call. I then contacted groupon to inform them the individual never called. They sent me an email stating they refunded my money into groupon bucks to use at my leisure. They acted like they were doing me a favor and I should be grateful. At this point I was over the whole situation. After multiple chats and emails I finally spoke to a person whom refunded the difference of the two goupons back to my card but they refuse to give the remaining amount back. This company is a scam. I was a fan of groupon until this situation that was handled incredibly poorly by groupon. They need to screen the individuals that have groupons to ensure their customers get good service. I will NEVER use groupon again.
I purchased a refurbished LC 65" TV with a 90 day warranty and upon arrival it was dead. Groupon refused to take it back however their ad stated free returns. When the "refurbished" tv arrived it was dead.I have spent days going around in circles to no avail. I finally got the CEO's name and personnel address and may visit him and his family while watching tv soon. What they are doing is illegal and MUST be stopped by any means possible. I'm a wounded vet and getting madder each and every day. I have the CEO's home address so perhaps he will see what it's like to $#*! somebody. A couple of more days and I have no idea what will happen. I know one thing:Take care of your customer in honest faith or PAY the consequences.
I am a lon time and frequent buyer at Groupon, NOT ANYMORE.
I purchased a $99.00 dinner Groupon, on the third day tried to cancel, they refused would only give a credit to be used within 24 HRS!!! WT@
This has never happened to me. Their phone support is no longer available, seriously?. It is no wonder they trading at 3 bucks per share. They are THIEVES now. Fool me once...
I got a auto care coupon package for $29 in April. Called to make an appointment today and they informed me that they haven't honored the coupon since 2016. That they have called and e-mailed groupon to take the ad down. Contacted groupon today and they refuse to refund me my money back. Instead they offered me to pay another 21.75 to exchange the coupons!! No thanks is all I can say it's their screw up and they should refund!! I will be contacting all of mine and my wifes friends on FB to write a bad review Groupon.
Tip for consumers: Simple put do not use them. They will screw you over
Bought two of these to take on holiday but with the great weather we are having thought we would give them a try
Good job we did sun loungers out not a bit like the picture and to top it all they don't even fit
What a load of rubbish score 0000
Yesterday, we went to Walker's bar and Grill in Mississauga. The food was horrible. The chicken was so salty, that I couldn't finish it. Even the pasta with chicken and shrimp had the same salty chicken and my partner could not finish that either. It was a waste of time and money. The add said that we could buy food for $40.00 by paying $25, including wine. It was completely misleading. We not only ended up paying a lot of money, but also were the most disappointed and dissatisfied customers. This is not a nice place to eat. Gertrude Martins
Bought a voucher for a theatre show in Toronto. Because of an email mix up I was unable to print the voucher. Numerous times I emailed them to explain the problem and try to get them to fix it. No use. Their mantra was to change my password but it was in a different email that I couldn't access because it didn't exist. so I couldn't change it. So I paid groupon $60 for a show I will never be able to see. Beware this company you could lose money.
Wow... I just bought a Groupon for 2 massages for the same business, redeemed one and hated it.... and Groupon won't do a damn thing for the second one. ALL PHONE NUMBERS... NOT IN SERVICE!!! They completely cut out all and any phone numbers to contact a live person. EVEN CORPORATE... has NO PHONE NUMBER. so no refund according to Diana on live chat... she wouldn't provide me no number to contact anyone. She said she wouldn't provide her supervisors name... I'm so done. They lost me as a customer. No wonder why there running all these deals. $#*! YOU GROUPON. And your Scams.
On 10th June I bought two tickets for Gardeners World, Birmingham for 16th June. There was no mention of any restrictions when I bought the ticket. The day before the event I got a message saying they have some important information about the tickets and that they are only valid from 12PM. The fact they sent this email is an admittance to not having told me this at the point of sale. I have tried to cancel my purchase and get a refund and have been told I will not be able to. I have wasted £23.50. I will never use Groupon again.
So disappointed in this site. First I had to ring in each transaction separate because you can't combine your total with promo code even if it from the same groupon. Only takes off one coupon. So I was planning on buying 6 seven peaks pass of all passes. Yeah had to have 6 separate transactions. Oh wait! You can only use that promo code 4 times. So went over to Value Pak and what do you know, I can use the 1 promo code for all 6 so only one transaction. And it was even cheaper! So now I come back to cancel my 4 transactions that I just did but only 3 show up. So thinking I just did 3... no it showed up a few days later but now its past the 3 days widow to cancel your transaction so "they understand but can't do anything about it" They literally told me I could give it as a gift. What the!! Oh and never talked to anyone in person only on the computer! I will never be back! I'll never recommend! So bugged!
Weeks ago, I purchased a FitBit on sale on Groupon. I've always wanted one and since it was on sale I decided to. The company website says that products are shipped and delivered within a 5-10 business day span. So after 15 business days of waiting for my product, I decided to contact them. After talking to THREE separate UNBELIEVABLY RUDE customer service reps, they finally told me that they did not physically have the FitBit that I bought!!! They were selling these FitBits without even having the product to sell!! Instead of emailing me to tell me this, they let me wait and wait. After I found out that they didnt have the $200 FitBit I wanted, they said the best they can do if offer me a refund. I told them if they ever wanted my future buisness that I want a instore credit for the ridiculous service. No instore credit or anything. They couldn't do anything for me. So this week I will be going to my local mall to buy a FitBit. Never again will I use this service. Honestly, anyone who is thinking about using Groupon, just dont do it. Its not worth the hassle. Worst customer service I've ever had.
I bought IPL treatment to Alla salon, tried to phone and SMS many times, their respond was that machine broken and takes few weeks to fix. After month negotiation i came to the conclusion that this is scam. I contacted groupon to refund my $ 70.00 back. they refused on offered trade in to groupon account when i tried to trade for new deal its appear the $70 was not deposited to the account. The customer service has no phone contact only through e-mails which they don't respond anyways... I will not buy any more from groupon
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