Detailed Rating Summary
Groupon is very unhelpful. They do not do anything to fix their mistakes. I ordered the LG Stylo 2 for Virgin Mobile. I received a Tracfone Alcatel Big Easy Pop Icon. I spent $107.48 for the LG stylo 2 for Virgin mobile. The phone I received which is not even searchable on their site. I attempted to contact Groupon through their phone number. The representative was extremely rude and unhelpful. She told me that I would have to wait for a return label, then return the phone to Groupon, once they received the phone it would have to go through processing and then I would be refunded. I informed her that I wanted the phone that I had ordered and would be fine returning the wrong phone they sent to me. She told me that exchanges are not able to processed and only a return could occur even though it was Groupon's mistake. She then told me the case would be escalated and that the company would make a decision whether the correct phone I ordered could be sent out to me. She said that it could take 24 to 36 hours to hear back from someone and that she would send a return label to me. She did not send me a return label which forced me to attempt to contact Groupon again. I attempted their online chat which said live chat but when click on was apparently unavailable. I then attempted to call today and received the same rude woman from last night. I ended the call and attempted to call back to reach a different person. I luckily received a different representative who was nice however, again not helpful. For Groupons mistake I have been sent the incorrect phone which is valued lower than what I purchased as well as incompatible with my phone carrier. I now have to print out their return label put it on the package and go take it to a USPS center to be shipped out. Then once it is shipped taking a period of days it will arrive at the warehouse at which point it will go through processing. Once it has gone through processing the money will be refunded to me a few days later. So due to a Groupon's mistake I will 1. not have the item I purchased 2. Be out of the money I paid for a period of at least a week upwards of 3 and 3. I will not have a phone to communicate with my work, volunteer organization, family and emergencies. I was unaware of how terrible Groupon is and hope that others will take a cautious approach when purchasing from this company.
Tip for consumers: Be careful of buying items off of their website that will be shipped to you from Groupon. They will not fix mistakes that their company has made and be aware that when contacting their service representatives about the companies mistake, they are unable to find a quick and fair resolution that does not put the customer out of the product and funds.Ask N about Groupon
I ordered merchandise via Groupon. The merchandise was via Groupon not an indivdual signed up to use Groupon. It was marked shipped via Hermes. Hermes won't speak to the customer, so all I had was the tracking number showing that Groupon informed Hermes of a pick up (which if anyone who knows how Hermes works, this means the parcel was never collected) 7 days later, I contacted Groupon who said was shipped. I said no it wasn't explained the above. They said they needed to investigate. I demanded a refund, to which they said they could not do until they 1) investigated (fair enough) and 2) 10 business days passed. 30 days later I was still fighting them for £12! They kept tacking on 10 more business days until I informed them they were committing fraud by holding my money hostage for merchandise I never received and that I was going to file a charge back on my credit card. I did file and was given a refund before my credit card could investigate.
Tip for consumers: If its offered VIA Groupon, don't buy it. If its offered via someone else using Groupon (service like a hair cut) you are good to go.Ask Cynthia about Groupon
If you want items shipped fast use Amazon(comparable prices). Promised two day shipping and it was met. Promised 4 to 7 day delivery after shipment, should be met as FedEx has it after 2 days of processing. Expected faster processing, Amazon always beats their ship date in my experiences. Groupon lived up to its obligations and has good deals but prefer to be impressed not standard shipping policies.
2 weeks ago I bought tickets from group on from a advertisement in my email. The 2 tickets to the PBR in Chattanooga cost me 70$ . I never got a confirmation but the money was removed from my checking account. I could find no way to contact them and therefore had to repurchase the tickets 2 days before the event. I of course did not purchase from group on and immediately got a confirmation number and information on how to print the tickets at home. As I look at my bank statement today I see the charge from group on but again no way to contact them. I will certainly never purchase anything again from group on
Have been with Groupon for years and have used the same credit card (Amex) for years. Placed an order for 4 items one night (on/about 9/28/2016).
SEVEN DAYS (7) LATER (10/5/2016), I receive an email saying there was a problem processing the Order No. xxxx. (I now realize I never received a confirmation of the order because I didn't have an order number before.) WHY DID IT TAKE 7 DAYS TO NOTIFY ME OF A PROBLEM WITH THE ORDER?
The email said they had a problem with the credit card and to please check card on file and update if necessary. Using their link, I did just that. I saw there was no misinformation or error in the credit card info. Also, my Groupon account shows no record of this order even though Groupon assigned it an Order #.
Nothing. No OK or confirmation of receipt.
I reentered the card information. Nothing happens for a couple of days. So I emailed an inquiry through their Contact link. In fact I send several emails. No response until days later when I get a series of canned responses which have nothing to do with my problem.
I finally call and get through to an offshore "customer service rep". I explain I checked my credit card account and there is nothing wrong on my end.
By now, almost 2 weeks after I placed the order, one of the items is no longer available.
To make a long story short: I end up having to repeat the story of my order problem to 4 different people, including a "supervisor" who did not call me back in the time frame promised and was about as helpful as a plate of cold noodles. So I lose out on the item my husband really wanted and they can't even acknowledge that maybe there is a problem at Groupon's end.
I am now so frustrated and angry at the waste of time with this series of useless "service reps" I cancelled my Groupon account entirely.
Groupon USED to offer good value for some well-chosen products/services and dining at local restaurants.
Now Groupon is no more than a "middle man" marketer/sales for sometimes shoddy, goods and services. They're just order takers. They refer you back to the vendor/merchant. Groupon has become too big, too disorganized and too far flung to do, or care to do, anything to help customers when there is a problem. Heck, they can't even admit when the problem is with them.
Tip for consumers: CAVEAT EMPTOR!!! BUYERS BEWARE!! Life is too short. Pay a little more for your goods/services and do business with a merchant with the means and interest in keeping your business. Groupon has grown too big and too disorganized to care to help you with anything. They just take your order, collect their commission from the vendor and wash their hands of you.Ask Mauricio about Groupon
I have been using www.groupon.com for over 2 years now. I absolutely love if you are a coupon clipper person this site is for you. Groupon is better savings than a coupon and it covers you for whatever area you are in from restaurants to adventures to hotel stays you always come out a winner but only if your into savings.
To those who bought groupon,
If you think you have been scammed by Groupon. Simple. Go online or call your State Attorney General. File a complaint. It is easier than you fear it would be.
Groupon settled with various State Attorney Generals' or are under investigations precisely for many of the complaints I read here.
Here is the California AG's site. oag.ca.gov
If groupon claims they done nothing wrong then they got nothing to fear from increase scrutiny.
I purchased an offer through Groupon for 1-800 Basket. The offer was $20 for $40 in goods. In trying to use the offer, Both items I selected had no delivery charge. However when I went to the payment page, one of the items suddenly had $14.99 in delivery/shipping charges. This is an unfair business practice. Any benefit they might have received from my purchase is gone because I won't use them or you again.
This is the second time I have purchased items, then a few days later I get an email that they have run out. This is inexcusable, how hard is it to have a quantity at the beginning of a sale and then stop when they are all sold!! I will be shopping elsewhere from now on.
I purchased what was advertised as a groupon for an "fruit bouquet" turns out that its really only fruit baskets. I immediately emailed groupon to get a refund. I never heard back and now the groupon credits are expired. I chatted with a cs rep and he couldn't do anything because their policy is to not refiund any expired credits. even after I explained that if they would have responded in a timely manner, this wouldn't be an issue, he still responded that he couldn't do anything for me. So now I'm stuck with a false ad for something I didn't want and can only use half credit fir what I aid for it to begin with. I'm just going to use living social from now on.
Bought a groupon for 4 (women) to travel to Bahamas. The resort that we're going to is being investigated for a brutal rape by hotel employees on a patron over this past weekend. Now we are 4 women who are supposed to travel to this resort!!! I call groupon to see if we can change resorts. What they can do for us. NOTHING. When asked to speak with a manager I was hung up on TWICE and then the third time was told they would call back and never heard from them.
No were either staying at a rapist resort OR out almost $2000!!!!
I made a purchase on groupon. First of all the item took 1 week for my item to be shipped. I emailed them to check status after emailing them I received an email that my item was shipped. I received the item and it was not what I have ordered. I contacted customer service and was told probibly about 100 times they were sorry but nothing could be done. I was also told that the item I had ordered was "no longer." The rep stated that I can send the item back for a refund but not sure how long the refund was going to take due to the item that I had purchased was thru a 3rd party. When I purchased the item it was thru groupon when it was deducted from my account it was thru groupon. When I received the package it was packaged in groupon bag. Now I have to spend my time, my gas to go to the post office and send wrong item back. In which it was a mistake made by "3rd party." I was also told by Rep that groupon only advertises for 3rd parties. Groupon tried to offer me a $5 coupon for future purchase. Why would I want to order from them again if they can't get my order right in the first place. So I was provided for cooperate phone number. Tried calling them I would say around 6 different times and each time it was busy. That just told me right there how many people are complaning about their customer service. So from here on out due to their poor customer service I will never order from groupon.
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