• GiftRocket

GiftRocket

Overview

GiftRocket has a rating of 3.9 stars from 522 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftRocket most frequently mention bank account, great idea, and many choices. GiftRocket ranks 4th among Gift Cards sites.

  • Service
    123
  • Value
    123
  • Shipping
    81
  • Returns
    64
  • Quality
    110

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 60.9%
Positive
14
Neutral
0
Negative
9
24
See all photos

What reviewers want you to know

Positive highlights

  • I received a gift card for referring a friend to a school she is now taking classes from.
  • Gift rocket gift card for Achievement was painless and easily rebated.

Critical highlights

  • I now have to go through the process of cancelling their credit card charges.
How would you rate GiftRocket?
Top Positive Review

“Gift Rocket Gift Cards”

Nick E.
4/18/24

First time I've come across Gift Rocket. What a great way to send and receive gifts. They provide many gift card options for various vendors and recipients can transfer funds to Venmo. More importantly, their customer service agents were very helpful and responsive when I had a question about their services.

Top Critical Review

“DO NOT USE”

Melissa C.
2/19/24

Horrible! Will take your money and then cancel you transaction without giving you a reason why! When you ask them they will tell you they "can't tell you"! They are not a Legit company and their site should be shut down! I got confirmation that the card was delivered but they cancelled it 2 days later!

Reviews (522)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift card (240) gift rocket (78) bank account (60) credit card (32) gift certificate (40)
Thumbnail of user nicke541
1 review
0 helpful votes
April 18th, 2024

First time I've come across Gift Rocket. What a great way to send and receive gifts. They provide many gift card options for various vendors and recipients can transfer funds to Venmo. More importantly, their customer service agents were very helpful and responsive when I had a question about their services.

Products used:
Gift card

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephaustinkennedym
1 review
0 helpful votes
February 8th, 2024

I received a rocket gift card from my mother in law. I opted to use it at Kimberleys day spa. It was super easy to activate. I don't know why people use pre paid visa and Mastercard gift cards. I'm a customer for life.

Tip for consumers:
Best gift ever. Everyone should use them.

Products used:
I used my GiftRocket at Kimberleys day spa.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vivianachizik66
1 review
0 helpful votes
July 15th, 2023

Giftrocket is an excellent opportunity to have a gift card from a place you really want. Hope more store join it

Service
Value
Thumbnail of user jaked46
Gift R. – GiftRocket Rep

Hi Viviana,

Thanks so much for the kind comments, we're glad you enjoy GiftRocket. We notice you left a two-star rating despite the positive comment, if there's anything we can help with please email us at support@giftrocket.com.

Thumbnail of user melissac2773
1 review
0 helpful votes
December 7th, 2023

This is the best gift Idea ever! You as a buyer don't have to think about which gift card to buy the receiver can pick out their own. I love it and will use it again.

Products used:
giftcard

Service
Value
Shipping
Quality
Thumbnail of user sl707
1 review
0 helpful votes
September 9th, 2022

It's a great idea for tricky people since they offer lots of gift carts to choose from but The redeeming menu is not great. It only shows you the most popular cards but gives you the option to search for the one you want so I recommend looking at the gift cards on their website and choosing something in advance. Since everything is done through email it also takes time to get all the email needed in between getting the gift, redeeming, and getting a usable code.

Thumbnail of user carlp38
1 review
6 helpful votes
October 11th, 2017

My father gave me a gift card with the intention that I use it at one of my favorite restaurants, but as it turns out I only get to redeem for a gift card at one of 56 (mostly terrible) options. Or I can fork over my bank details for direct deposit (I'm to trust a small company with securing my account AND routing number? No thanks!) Very misleading.

Fee was 5% plus $1, which also makes this unattractive compared to say a Visa gift card, which can truly be used anywhere and has a flat fee which works out to be a smaller percentage of most gift amounts anyways.

Avoid.

Value
Thumbnail of user jaked46
Gift R. – GiftRocket Rep

Hi Carl,

Sorry for the confusion here! Please drop us an email at support@giftrocket.com and we can always cancel/refund the gift or at least refund the service fee if this wasn't the intention of the sender.

As a note, we like our cash gifts with a suggested use WAY better than regular gift cards in part because there's no certificate to carry or risk losing and never any leftover or unused funds, all with the personal touch of a gift card/greeting card.

We do use the most up-to-date, bank-grade encryption technology when dealing with personal information, as well.

Sincerely,
GiftRocket Team

Thumbnail of user aimeek78
1 review
0 helpful votes
January 18th, 2024

Easy to use, helpful customer service, quick response, great choices to pick from to redeem your gift card.

Products used:
gift card

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathleenanderson716
1 review
0 helpful votes
October 7th, 2023

As a first time receiver of a GiftRocket gift card, I was pleasantly surprised at the many retailers associated with GiftRocket including direct cash into my bank account via Venmo. Once I decided on the vendor to redeem my gift with - presto an email confirmation was received and I was on my way shopping. I liked the virtual thank you card option. What a nice way to give a gift of shopping options

Thumbnail of user wendys1169
2 reviews
0 helpful votes
October 20th, 2022
Verified purchase

I recently received a financial gift from a friend via GiftRocket. Honestly, I had never heard of them and was a teensy bit suspicious. However, they made it so easy. I just clicked a button or two and confirmed how I wanted to receive my gift and the money was delivered into my account in the time frame promised. I also love that you have the option of selecting gift cards instead of a cash transfer.

Tip for consumers:
GiftRocket is a great way to transfer funds.

Products used:
The money transfer provided

Thumbnail of user angelal1818
1 review
0 helpful votes
October 18th, 2023

I received a gift from friends on gift rocket and went in to view my gift and it was very easy to see and use the website. I didn't use my gift for a long while but I went back to it a year later and it was still there and I was able to get the gift loaded to my bank account as cash! Website was very user friendly! Thank you

Thumbnail of user melissac2833
1 review
0 helpful votes
February 19th, 2024

Horrible! Will take your money and then cancel you transaction without giving you a reason why! When you ask them they will tell you they "can't tell you"! They are not a Legit company and their site should be shut down! I got confirmation that the card was delivered but they cancelled it 2 days later!

Products used:
None since they canceled my order

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaked46
Gift R. – GiftRocket Rep

Hi Melissa,

Apologies for the frustrating experience with GiftRocket.

As Marianie confirmed in the email you received, your gift was canceled by our security team. GiftRocket is unable to share details of why this gift was canceled due to legal regulations we must comply with. While we're sorry we can't offer more information, I hope this helps clarify the situation. Please don't hesitate to reach out to our support team directly with any questions.

Thumbnail of user michelled2592
1 review
0 helpful votes
January 8th, 2024

I was gifted a $100 birthday gift in the form of a gift rocket. I forgot about it and went through a divorce and then I went and tried to redeem it and they said it EXPIRED and was not able to be used. So, my friend gave GIFT ROCKET a $100 present for my birthday haha. Should be illegal!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaked46
Gift R. – GiftRocket Rep

Hi Michelle,

Apologies for the frustrating experience with GiftRocket. I can see that you reached out to our support team directly about this and that we've responded. If we can help with anything else, please don't hesitate to follow up with us directly.

Thumbnail of user patriciab4627
1 review
0 helpful votes
December 22nd, 2023

We decided to redeem through Venmo, gift card show as redeemed, but money never transferred to Venmo acct. I will ask the person who gave us this GC to stop payment on this!

Thumbnail of user jaked46
Gift R. – GiftRocket Rep

Hi Patricia,

Apologies for the frustrating experience with GiftRocket. Please note that due to the way GiftRocket is regulated, Venmo transfers via GiftRocket are not instant. It may take one business day for Venmo transfers to complete. Please don't hesitate to reach out to us at support@giftrocket.com with any questions.

Thumbnail of user ericar308
1 review
0 helpful votes
April 23rd, 2022
Verified purchase

My hubby and I were traveling through rural Mississippi when we realized we'd forgotten a very special family occasion occurring that same day. We needed a last-minute gift that could be delivered ASAP. After a search on my phone, I landed on GiftRocket's site. To our delight, we were able to purchase an online gift card to a favorite restaurant. GiftRocket totally saved the day for us!

Products used:
Gift card

Value
Quality
Thumbnail of user juliag539
1 review
2 helpful votes
December 4th, 2022

DO NOT use this company! It is a scam. Check out the many complaints filed against them on the BBB. Why hasn't anyone shut this scam operation down?!

My daughter gifted me a $50 gift card and when I go to redeem it say it can't redirect and they will email me. No email came. I emailed them twice and no response. Just like all the other 1 star reviews state.

How is this company still allowed to operate?! Shut them down!

Tip for consumers:
Do Not use Giftrocket, they are a scam!!

Products used:
None because it's a scam company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamio36
1 review
1 helpful vote
September 15th, 2022
Verified purchase

I was very pleased when I received a gift card via email from a co-worker. I started to wonder how much trouble and if it would be a hassle to redeem it. With gift rocket, that was not the case I was able to use it on so many different platforms or even just deposit it into my bank. I think that is super awesome!
I plan to use "Giftrocket" for Christmas and birthday gifts.

Thumbnail of user ericc1093
12 reviews
2 helpful votes
January 14th, 2021

I loved the ease of choosing whatever I wanted to do with the gift! It was Easy to Order and Print. The Website was efficient and user-friendly.

Thumbnail of user tamarab515
1 review
0 helpful votes
September 1st, 2023

I was given a GiftRocket certificate to use at a local business, choose one of the many affiliated gift cards or receive credit through PayPal or Venmo. I chose the credit to go in our Venmo account to use the money for an upcoming getaway. It was quite straightforward and easy to navigate and use. Everything was seamless. I'd highly recommend to others.

Products used:
I received a gift card

Service
Value
Thumbnail of user maryd3646
1 review
0 helpful votes
August 29th, 2023

I ordered a gift certificate, $500 at Johnny Costa's in Palm Springs for someone who had done a wonderful favor for us during the recent storm (we live away during the summer months)
They delivered it by email, we got a thank from the recipient, and the next day Gift Racket cancelled it! How embarassing and ridiculous.
They said because of security, they couldn't tell me why. Believe me, the credit cards are good for it. Or if there was some question about it, they should have called or written to me.

I will NEVER use this company. Ck them out, they only publicize the positive reviews.

Tip for consumers:
Their business practice and communication

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaked46
Gift R. – GiftRocket Rep

Dear Mary,

Apologies for the frustrating experience with GiftRocket.

Due to the way GiftRocket is regulated, we're unable to share the reason why gifts are canceled. We apologize for the inconvenience.

Thumbnail of user ronaldh1289
1 review
0 helpful votes
December 28th, 2022
Verified purchase

I ordered two gift certificates GiftRocket. They charged my credit card immediately but never sent me the certificates. I tried contacting them by email and by telephone. No response. I now have to go through the process of cancelling their credit card charges.
GiftRocket is either a scam or a very poorly run company. In either case, the chances of you getting what you paid for, are slim.
BEWARE!

Tip for consumers:
Beware

Products used:
I ordered gift certificates Did not receive them

Service
Shipping
Thumbnail of user jaked46
Gift R. – GiftRocket Rep

Hi Ronald,

Apologies for the frustrating experience with GiftRocket. We'd be happy to help you resolve this matter directly. Please email support@giftrocket.com and a member of our support team will respond within one business day.

Thumbnail of user lynne_maloof
1 review
0 helpful votes
July 10th, 2023

We were given a gift rocket gift card from our daughter for the help we gave her to care for her new puppy! A gift rocket gift card was perfect because it allowed us the option of literally tons of places in which to use it. Deciding where to use it was easy, fun and super helpful!
I would definitely suggest using gift rocket as an option to give which allows the person to select when and where to use their gift card!

Thumbnail of user roseannd24
1 review
0 helpful votes
January 16th, 2023
Verified purchase

I sent a gift card through gift rocket on 13/21/22. The order was confirmed with a confirmation number and my American Express Card was charged for $107.00. The recipient still has not received the gift card to her email. I emailed gift rocket and also called and left a voicemail. No response! Now I have to dispute the charge in a long drawn out process with American Express. The worst part is the person never received their Christmas gift. I would not recommend using gift rocket... I feel like it's a scam. Gift Rocket explain yourself!

Tip for consumers:
Don’t use gift rocket. I would have given no stars if I could.

Products used:
Restaurant gift card

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaked46
Gift R. – GiftRocket Rep

Dear Roseann,

Apologies for the frustrating experience with GiftRocket. We'd be happy to look into this issue for you, unfortunately we're unable to see your contact info via Sitejabber. Please don't hesitate to reach out to us at support@giftrocket.com if you haven't yet and we'll work with you directly to resolve this issue.

Thumbnail of user ifiokadeette
1 review
0 helpful votes
June 21st, 2023

Very Fast And also Customer care are always there to Attend to you no matter what... thanks... I got my Gift With no sweat

Tip for consumers:
And Don't forget My $10 Gift

Products used:
A $200 Google Play card

Service
Value
Shipping
Returns
Quality
Thumbnail of user valerieb794
1 review
0 helpful votes
November 7th, 2022

We received this as a gift and it was easy to use. We could pick a gift card that was already listed on the site or a lump some deposit. We enjoyed being able to choose where to use our gift.

Thumbnail of user jennifern1528
1 review
0 helpful votes
January 7th, 2023

Don't send this if you want your recipient to be able to use the gift right away. It takes 5 to 7 days to receive the gift they chose either as an eGift card or bank transfer. You can't reach anyone at customer service for assistance either.

Tip for consumers:
If you want your recipient to be able to use the gift immediately don't use giftrocket because it takes 5 to 7 days to redeem.

Products used:
Tried to get a Walmart eGift card. It takes 7 days to process even though the gift was already paid for

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaked46
Gift R. – GiftRocket Rep

Dear Jennifer,

Apologies for the frustrating experience with GiftRocket. Depending on the method of redemption, gifts should be available to use within 1-4 business days. Gift cards should be available within one business day and bank transfers can take 2-4 business days depending on the timing of the transfer and the individual bank. If you experience a longer than normal wait time, please contact us at support@giftrocket.com. We're happy to look into possible causes of the delay and provide more insight based on your specific circumstances.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

With online gift cards and e-gift certificates to every business, GiftRocket combines the thoughtfulness of gift cards with the flexibility of cash. Email or print, perfect every time.

Company Representative

Thumbnail of user jaked46
Gift R.
Typically responds within 6 days

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