GiftRocket has a rating of 3.36 stars from 521 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftRocket most frequently mention bank account, great idea, and many choices. GiftRocket ranks 5th among Gift Cards sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I received a rocket gift card from my mother in law. I opted to use it at Kimberleys day spa. It was super easy to activate. I don't know why people use pre paid visa and Mastercard gift cards. I'm a customer for life.
Horrible! Will take your money and then cancel you transaction without giving you a reason why! When you ask them they will tell you they "can't tell you"! They are not a Legit company and their site should be shut down! I got confirmation that the card was delivered but they cancelled it 2 days later!
I received a rocket gift card from my mother in law. I opted to use it at Kimberleys day spa. It was super easy to activate. I don't know why people use pre paid visa and Mastercard gift cards. I'm a customer for life.
Tip for consumers:
Best gift ever. Everyone should use them.
Products used:
I used my GiftRocket at Kimberleys day spa.
This is the best gift Idea ever! You as a buyer don't have to think about which gift card to buy the receiver can pick out their own. I love it and will use it again.
Products used:
giftcard
Horrible! Will take your money and then cancel you transaction without giving you a reason why! When you ask them they will tell you they "can't tell you"! They are not a Legit company and their site should be shut down! I got confirmation that the card was delivered but they cancelled it 2 days later!
Products used:
None since they canceled my order
Easy to use, helpful customer service, quick response, great choices to pick from to redeem your gift card.
Products used:
gift card
As a first time receiver of a GiftRocket gift card, I was pleasantly surprised at the many retailers associated with GiftRocket including direct cash into my bank account via Venmo. Once I decided on the vendor to redeem my gift with - presto an email confirmation was received and I was on my way shopping. I liked the virtual thank you card option. What a nice way to give a gift of shopping options
I recently received a financial gift from a friend via GiftRocket. Honestly, I had never heard of them and was a teensy bit suspicious. However, they made it so easy. I just clicked a button or two and confirmed how I wanted to receive my gift and the money was delivered into my account in the time frame promised. I also love that you have the option of selecting gift cards instead of a cash transfer.
Tip for consumers:
GiftRocket is a great way to transfer funds.
Products used:
The money transfer provided
I was gifted a $100 birthday gift in the form of a gift rocket. I forgot about it and went through a divorce and then I went and tried to redeem it and they said it EXPIRED and was not able to be used. So, my friend gave GIFT ROCKET a $100 present for my birthday haha. Should be illegal!
Hi Michelle,
Apologies for the frustrating experience with GiftRocket. I can see that you reached out to our support team directly about this and that we've responded. If we can help with anything else, please don't hesitate to follow up with us directly.
I am always on the look out for ways to share gifts and rewards other than Amazon gift cards and was hoping this would work for people in Costa Rica. Turns out, they can only link the gift to an Amazon gift card. Which has no processing fees. Unlike GiftRocket.
Products used:
Gift card
I received a gift from friends on gift rocket and went in to view my gift and it was very easy to see and use the website. I didn't use my gift for a long while but I went back to it a year later and it was still there and I was able to get the gift loaded to my bank account as cash! Website was very user friendly! Thank you
My hubby and I were traveling through rural Mississippi when we realized we'd forgotten a very special family occasion occurring that same day. We needed a last-minute gift that could be delivered ASAP. After a search on my phone, I landed on GiftRocket's site. To our delight, we were able to purchase an online gift card to a favorite restaurant. GiftRocket totally saved the day for us!
Products used:
Gift card
I was very pleased when I received a gift card via email from a co-worker. I started to wonder how much trouble and if it would be a hassle to redeem it. With gift rocket, that was not the case I was able to use it on so many different platforms or even just deposit it into my bank. I think that is super awesome!
I plan to use "Giftrocket" for Christmas and birthday gifts.
We decided to redeem through Venmo, gift card show as redeemed, but money never transferred to Venmo acct. I will ask the person who gave us this GC to stop payment on this!
Hi Patricia,
Apologies for the frustrating experience with GiftRocket. Please note that due to the way GiftRocket is regulated, Venmo transfers via GiftRocket are not instant. It may take one business day for Venmo transfers to complete. Please don't hesitate to reach out to us at support@giftrocket.com with any questions.
I was given a GiftRocket certificate to use at a local business, choose one of the many affiliated gift cards or receive credit through PayPal or Venmo. I chose the credit to go in our Venmo account to use the money for an upcoming getaway. It was quite straightforward and easy to navigate and use. Everything was seamless. I'd highly recommend to others.
Products used:
I received a gift card
DO NOT use this company! It is a scam. Check out the many complaints filed against them on the BBB. Why hasn't anyone shut this scam operation down?!
My daughter gifted me a $50 gift card and when I go to redeem it say it can't redirect and they will email me. No email came. I emailed them twice and no response. Just like all the other 1 star reviews state.
How is this company still allowed to operate?! Shut them down!
Tip for consumers:
Do Not use Giftrocket, they are a scam!!
Products used:
None because it's a scam company!
We were given a gift rocket gift card from our daughter for the help we gave her to care for her new puppy! A gift rocket gift card was perfect because it allowed us the option of literally tons of places in which to use it. Deciding where to use it was easy, fun and super helpful!
I would definitely suggest using gift rocket as an option to give which allows the person to select when and where to use their gift card!
I ordered a gift certificate, $500 at Johnny Costa's in Palm Springs for someone who had done a wonderful favor for us during the recent storm (we live away during the summer months)
They delivered it by email, we got a thank from the recipient, and the next day Gift Racket cancelled it! How embarassing and ridiculous.
They said because of security, they couldn't tell me why. Believe me, the credit cards are good for it. Or if there was some question about it, they should have called or written to me.
I will NEVER use this company. Ck them out, they only publicize the positive reviews.
Tip for consumers:
Their business practice and communication
Products used:
None
Dear Mary,
Apologies for the frustrating experience with GiftRocket.
Due to the way GiftRocket is regulated, we're unable to share the reason why gifts are canceled. We apologize for the inconvenience.
Very Fast And also Customer care are always there to Attend to you no matter what... thanks... I got my Gift With no sweat
Tip for consumers:
And Don't forget My $10 Gift
Products used:
A $200 Google Play card
I was given a gift via Giftrocket after participating in an interview for a class. What a great idea! I received a nice "Thank you" gift card but I got to CHOOSE where the gift card was from. Super easy process to select my gift card choose and it was delivered to my email inbox within 24 hours...fast like a rocket :) I'll definitely use this service myself. What a great idea!
Tip for consumers:
Super easy to use and great customer service. Asked a question, got a resolution quickly.
Products used:
Gift card
Just wow...very easy to get funds.i got funds on my venmo within 24 hours.appriciate it...will do transaction uaing giftroket daily
My parents send me gift and i got the funds on my bank easily...such a great service...recomanded 5*
Products used:
got funds
I recently wanted to send someone a gift card to In N Out Burger and desired to make it available, to them, immediately; rather than waiting. Moreover, GiftRocket allows the recipient to send you a thank you message; which was a nice touch.
GiftRocket made all of this possible. It's a seamless experience and they had the benefit of using the gift card immediately. This was my first experience, nevertheless, I will definitely be using their services again real soon!
Tip for consumers:
It’s straightforward and seamless; while being completely transparent and instantaneous.
Products used:
In N Out Burger gift card via GiftRocket.
I ordered two gift certificates GiftRocket. They charged my credit card immediately but never sent me the certificates. I tried contacting them by email and by telephone. No response. I now have to go through the process of cancelling their credit card charges.
GiftRocket is either a scam or a very poorly run company. In either case, the chances of you getting what you paid for, are slim.
BEWARE!
Tip for consumers:
Beware
Products used:
I ordered gift certificates Did not receive them
Hi Ronald,
Apologies for the frustrating experience with GiftRocket. We'd be happy to help you resolve this matter directly. Please email support@giftrocket.com and a member of our support team will respond within one business day.
Gift Rocket is the perfect way to send someone a giftcard and letting them choose how they want to spend it. The card itself can be personalized. The choices for gifts can be for restaurants, retailers or simply deposited directly into their bank accounts. What a great idea!
Tip for consumers:
Easy to use! Lots of options
Products used:
Restaurant
I sent a gift card through gift rocket on 13/21/22. The order was confirmed with a confirmation number and my American Express Card was charged for $107.00. The recipient still has not received the gift card to her email. I emailed gift rocket and also called and left a voicemail. No response! Now I have to dispute the charge in a long drawn out process with American Express. The worst part is the person never received their Christmas gift. I would not recommend using gift rocket... I feel like it's a scam. Gift Rocket explain yourself!
Tip for consumers:
Don’t use gift rocket. I would have given no stars if I could.
Products used:
Restaurant gift card
Dear Roseann,
Apologies for the frustrating experience with GiftRocket. We'd be happy to look into this issue for you, unfortunately we're unable to see your contact info via Sitejabber. Please don't hesitate to reach out to us at support@giftrocket.com if you haven't yet and we'll work with you directly to resolve this issue.
Don't send this if you want your recipient to be able to use the gift right away. It takes 5 to 7 days to receive the gift they chose either as an eGift card or bank transfer. You can't reach anyone at customer service for assistance either.
Tip for consumers:
If you want your recipient to be able to use the gift immediately don't use giftrocket because it takes 5 to 7 days to redeem.
Products used:
Tried to get a Walmart eGift card. It takes 7 days to process even though the gift was already paid for
Dear Jennifer,
Apologies for the frustrating experience with GiftRocket. Depending on the method of redemption, gifts should be available to use within 1-4 business days. Gift cards should be available within one business day and bank transfers can take 2-4 business days depending on the timing of the transfer and the individual bank. If you experience a longer than normal wait time, please contact us at support@giftrocket.com. We're happy to look into possible causes of the delay and provide more insight based on your specific circumstances.
With online gift cards and e-gift certificates to every business, GiftRocket combines the thoughtfulness of gift cards with the flexibility of cash. Email or print, perfect every time.
Hi Melissa,
Apologies for the frustrating experience with GiftRocket.
As Marianie confirmed in the email you received, your gift was canceled by our security team. GiftRocket is unable to share details of why this gift was canceled due to legal regulations we must comply with. While we're sorry we can't offer more information, I hope this helps clarify the situation. Please don't hesitate to reach out to our support team directly with any questions.