GiftRocket Questions & Answers

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Here’s what consumers have asked with answers from GiftRocket staff and previous consumers.

45 questions answered
13% answered in 1 day
Question:

How i can transfer amount to paypal?

Answer:

This is something they used to allow and stopped doing. It's no longer possible to redeem to a paypal account. All other methods take days at best.

By Jason G.
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Question:

I sent a gift rocket of $50 and till date it still haven't been received by the recipient i want to know whats happening as this is my first time to use this site. some one please get back to me. confirmation number: 55dabz75vgal and the email address associated with my order is kevinclsr@gmail.com

Answer:

I don't known what to tell you. Best is to contact giftrocket.com i used it successfully in sending and receiving gift cards. Both ways it work. The only time i did not receive the money was when the sender had some issues and didn't have the money in the account and bank canceled the pay. U can check the status of ur giftcard sent or received throuth the email u got from gift rocket.

By Olivia D.
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Question:

I would like to know what happen to my gift. i have redeemed it but until now i still haven't received it. it is already been 10 days

Answer:

On the email you received after you redeemed the card, you have the option to responde or contact them... they responde pretty fast. For me they responded next day... All my gift cards through Gift Rocket i transfer to my bank. The funds are in my bank in 3-4 days. EveryTime

By Olivia D.
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Question:

Why can't you talk to someone at gift rocket

Answer:

Hi Bob and T. W.! Email is the fastest way to get in touch. Just drop us an email at support@giftrocket.com and we'll be able to assist ASAP.

By Gift R.,
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Question:

I bought a card for father's day but instead of showing heart attack burger grill on it, it shows any business i wish to change it please tell how can i do this.

Answer:

I dont know exactly how to change the gift card. I think whats Important is the message you wrote to your father. But you should contact them. For me they been pretty prompt with the responses. In 1 day. Also As a remark I have not have no issues with these cards. I choose to transfer the funds in my bank account and every time the money were in my bank in 3-4 days as stated.

By Olivia D.
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Question:

Received my gift code which was 12 characters long, when i input the code i got an error that says the gift code is only 9 characters /-need help

Answer:

Hi Bill, Thanks for reaching out. Please email support@giftrocket.com with the code you're referring to and we'd be happy to investigate.

By Gift R.,
Question:

Can i use my gift rocket card at grinnells restaurant rochester ny and if i can how do i redeem it

Answer:

Hi Marjorie, Please email us at support@giftrocket.com and we'd be happy to send along instructions on how to redeem your gift.

By Gift R.,
Question:

I was sent 100 dollars through gift rocket. i chose the option to transfer to bank account and it stated "will be available in 1-2 business days.

Answer:

Hi John, Thanks for reaching out. 1-2 business days excludes the weekend, so if you initiated a transfer on a Friday, you should expect to receive it by Tuesday. If you haven't received your transfer within this timeframe, please feel free to reach out to support@giftrocket.com and we'd be happy to help.

By Gift R.,
Question:

Is it likely you will get your refund when you are notified that your giftrocket purchase was canceled?

Answer:

Hi Janine, If your purchase is canceled you'll receive a refund within 4-10 business days depending on your bank. If you don't receive a refund within this timeframe, please email support@giftrocket.com and we'd be happy to help.

By Gift R.,
Question:

Yes can someone respond

Answer:

NO! I will tell you after 10 calls, messages, and 12 emails, nobody responds. Mark your email Urgent and email them@giftrocketsupport.

By Patrick H.

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Typical questions asked:
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