Question 1

Received my gift code which was 12 characters long, when I input the code I got an error that says the gift code is only
9 characters /-need help

Accepted Answer

Hi Bill,

Thanks for reaching out. Please email support@giftrocket.com with the code you're referring to and we'd be happy to investigate.

Question 2

Can I use my gift rocket card at Grinnells restaurant Rochester NY and if I can how do i redeem it

Accepted Answer

Hi Marjorie,

Please email us at support@giftrocket.com and we'd be happy to send along instructions on how to redeem your gift.

Question 3

I was sent 100 dollars through gift rocket. I chose the option to transfer to bank account and it stated "Will be available in 1-2 business days.

Accepted Answer

Hi John,

Thanks for reaching out. 1-2 business days excludes the weekend, so if you initiated a transfer on a Friday, you should expect to receive it by Tuesday. If you haven't received your transfer within this timeframe, please feel free to reach out to support@giftrocket.com and we'd be happy to help.

Question 4

Is it likely you will get your refund when you are notified that your giftrocket purchase was canceled?

Accepted Answer

Hi Janine,

If your purchase is canceled you'll receive a refund within 4-10 business days depending on your bank. If you don't receive a refund within this timeframe, please email support@giftrocket.com and we'd be happy to help.

GiftRocket
Questions & Answers

Received my gift code which was 12 characters long, when I input the code I got an error that says the gift code is only 9 characters /-need help

Can I use my gift rocket card at Grinnells restaurant Rochester NY and if I can how do i redeem it

It has been 6 days since then and no money, no call back, no email back

I was sent 100 dollars through gift rocket. I chose the option to transfer to bank account and it stated "Will be available in 1-2 business days.

Is it likely you will get your refund when you are notified that your giftrocket purchase was canceled?

How can I check my balance on this card? It's weird that I can't call a number or enter my number on the website

The person I gifted the card to tried to redeem it and the business said they don't have an agreement with gift rocket and wouldn't take the gift card

When I enter the gift code, I am led to a gift card for a different merchant. How can I redeem the $50.00 gift for the correct merchant?

transfered GC to my bank and I received an email that it is canceled without stating reason why. Is there any way to redeem the gc? Lmk. thanks

When does my card get charged? When I buy the gift card or when it's being redeemed?

Have a question?
Ask to get answers from the GiftRocket staff and other customers.

GiftRocketQuestions & Answers

Have a question? Ask to get answers from the GiftRocket staff and other customers.

GiftRocket
Questions & Answers

Have a question?
Ask to get answers from the GiftRocket staff and other customers.