They call me 8 times a day for 14 days BEFORE my payment is due. EIGHT TIMES! At 1am! At 4am!
I've never missed a payment, but they feel the need to call me around the clock for no reason to tell me my payment will be done soon.
One word: Atrocious! They have no common sense. Maybe, different culture?, I don't like how they treat their customers. And that's right, when I call them, I expect them to speak English. I like American based customer care. Their accent is annoying and they don't seem to understand about business codes. If you dispute any charges on your account, they will refer you to their collection agency. They need to be sued and will be sued for emotional distress. Not for me.
I am only a few days past due and they have been calling non-stop so I don't answer the phone cause I can't pay for another couple of days. Well, this morning at 11:18 am Pacific time, my cell phone started ringing and the caller ID showed mom and dad so naturally I answered thinking it was my mom. Instead, it was some Indian lady calling from Gettington! I hung up and immediately texted my mom asking if she just called me and she said no. Those gettington reps somehow broke into my cell phone, got into my contacts list and chose a contact they know I would answer the phone for. Now, they're not getting a dime from me. I have filed a complaint with the consumer protect agency and I intend to find out how they got into my cell phone.
I have ordered a HP and it last for five or six years. My mother board finally went out. I have order an other HP one month ago. I was disappointed because they send me the wrong color but I seem to like it. My power button doesn't light up anymore and when I go on a site it blanks out in 10 - 15 minutes. So now I will contact them and see what the response will be. Stay Tune.
I was being charge the incorrect payment due and when I question it, i received a letter telling me my account was revoke. I am hiring an attorney because I started paying 83.66 on a 1300 - 1600 balance almost 2 years ago now my balance is 540.00 and they are still demanding this payment. Customer service is horrible.
I have been ordering from them for years, simple items, coffee pot, lamps, etc. and there hasn't been a problem. I recently ordered a bedframe, mattress, dresser and a nightstand and every single item was damaged - and I have been calling customer service and emailing them and I have not received one phone call. I want this stuff out of my house, but no one will get back to me - I will never order from them again!
Tip for consumers: Don't order anything of value!
Opened an account, they say $25 off your first order of $100 and free shipping. Not true. No promo code I entered worked at all. Called customer service and they gave me a code for free shipping. Did not work. They told me nothing they could do. they wanted to charge me $44 shipping on a $105 order. Hell No!!! Closed my account before I ever bought anything.
I have gotten items from this company for years.
Never a problem. Never missed anything. Forgot I ordered something once. With millions of people ordering there are always going to be a certain percentage of disgruntled people
Don't buy online if you aren't happy
Ordered items mid October. Items were never received . UPS claims that delivered, but never did. Filled out affidavit along with police report. Everytime I contact Gettington team, constant run around. It's now December 1, 2016, still have not receive credit of over $350.00 on my account. Supervisor has been telling me for weeks now , it's still under investigation. When I'm done and satisfy with credit on my account.
I'm done with this company. No letters, no follow-up customer service does not exist.
I say, it's an easy to use website, nice opening credit limit, fast shipping, what else could anyone want from an online merchant? I now own a nice Kawasaki Mens 26" 21-Speed Mountain Bike, Yay! (keeping it G rated)
Gettington sent me a 2'x3' rug instead of the 8'x11' area rug I ordered. I needed the correct item right away so she said (several times) they were shipping out the right one with "expedited" shipping so it should be there by the 2nd of Nov....the sent it standard 10 day shipping so it won't make it until the 10th, the agent seemed annoyed ,flat out lied to me and said anything she could to get me off the phone. When I called back and asked for a manager they sent me to a voicemail to leave a message . No manager has called me back. I will never order from Gettington again because of the careless order picking/shipping process and because of the horrible customer service. Filing a complaint with the better business bureau for the first time in my life. I'm frustrated and disgusted!
I have tried three times this morning to stop a shipment from going to an old address on file at Gettington. Each time I was asked for my full social security number.
In today's environment there should not be any request like that from a company or it's service desk employees.
The service desk has told me they couldn't stop the delivery without my full social security number. They went on to tell me they needed it to unlock my account so they could stop the delivery, and without the full social they were unable to help me.
I had asked to speak to a supervisor on two of the three call this morning and never got to speak to a supervisor.
I should also note that I have received several shipments from Gettington at my new address, and I had not lived at the address that the item Getting ship the item to for several years.
The wrong shipping info was totally a Gettington's fault. I will not order anything from them again because they have not in my opinion acted in a professional manner in helping me clear this matter up.
Last year I really liked the company. I bought my luggage from them. Just recently I was looking at the catalog from them. Telling of the sales, save up to 50%. It is a big lie! If I want to buy a product I will go online to get reviews of the product and compare prices with other online sights. I can't believe how Deceiving they are to their Believing customers! People like the idea they only have to pay 20.00 a month minimum. What they fail to see is their prices are alot higher so when they post a sale other online sights are still alot less expensive plus the interest rate you pay. They collect alot of cash. So they Deceive people. And for this reason I give them a ZERO!
I am very satisfied doing business with GETTINGTON. It has the best merchandise that anyone can purchase. I will inform anyone to shop at GETTINGTON It is the best. MR> ABRAM LAWSON, PhD.
Where do I start? This company is nothing but a bunch of thieves, I only had 2 more payments to go and just this month they've taken 4 payments and was told that my refund would take up to 30 days, then they told me I still owed them $22 bucks, they aren't getting it. When it's all said and done, I went to my bank and had them close the account. I will never ever ever do business with this pathetic company again. Don't waste your time or money on them. Stay away from them.
I'm speechless about this company. Are they scam artists or a legitimate company? Don't ever set "autopay" with Gettington! What a pathetic company! What a bunch of losers, they need to get real job. All calls are being answered in a foreign country, Philippines. They're money hungry. I understand only half of what they're saying.
Don't believe anything they say. There's a problem with my account balance, and when I tried to talk to the customer service, they forward me to their collection dept. When I talked to the collection dept. they told me I don't have to worry about making a minimum payment for this month because I made a double payment for June and July, they will say anything to make you believe that everything is gonna be ok. They said an adjustment will be made by today. Well, tomorrow is my minimum payment due date. My account balance is still not adjusted and the minimum payment still shows as $66 when it should be $0. When I called today, they told me a whole different story. They said that there's nothing they can do about the minimum payment and my account balance. They told me on 18, 19, 20, they will adjust the account balance as well as minimum payment amount. Never happened.
They are just waiting for me to miss my minimum payment due date, so that they can charge another late fee.
I left several messages to supervisors regarding this issue, but nobody had called me. They gave me false information about their names, they don't update the account balance, and they don't do follow ups! When I asked their name, they gave me wrong names, I guess they don't want to be tracked down or be responsible for what they say. Lack of Knowledge? There's no communication between the customer service and collection dept. Every time I call, I spent 25 minutes to 30 minutes because they failed to update information from the previous calls. THEY'RE NOT TRUST WORTHY!
I have never requested any reimbursement for the previous payment I made. Why would I do that? For some reason, they told me they reimbursed $40, but when I checked transactions at my bank, there's no credit of $40 from Gettington. I called the customer service, but they kept insisting the reimbursement was made. Wow, are they serious? They're scam artists. I went to my bank and had the branch manager fax Getttington a statement showing that there's no credit of $40 from Gettington. Despite the fact, as of right now, they still didn't update my account balance. They're giving me headaches and the runaround! I'm planning to take them to a court if I have to. I spent almost 700 to 800 minutes with them about this issue, they couldn't get it together. All they do is transferring the calls to the collection, when I talk to the collection, they transferred me back to the customer service just back and forth. And it's really hard to understand their thick heavy accent. I'm sick and tired of how they handle their business. They're crazy. Be careful about giving them your bank infor. Close your account ASAP! They will ruin your credit! YOU'VE BEEN WARNED!
I should have checked all the negative comments about Gettington before I purchased a laptop from the company (I relied on a friend's suggestion to buy from them ONLY because I was able to pay on credit).
When the laptop arrived, I was unable to use headphones, so I IMMEDIATELY returned it and, yes, they did replace it. BUT, that was the only good thing they've done! After 2 years, the replacement laptop needs a new motherboard! Twice I wrote to the principal of Gettington and to the Executive VP, COO and CDO of its parent company, Bluestem Brands, Inc. and received absolutely no response whatsoever!
After 3 weeks of not receiving a response, I filed an online report with the Better Business Bureau. And, lo' and behold, I received a response from Gettington.com. Basically, the company took absolutely no responsibility for providing me with another defective product and merely repeated its 90-day warranty and stated I should contact Dell directly. In that I had previously owned a REFURBISHED Dell that worked perfectly for 5 years, I stand by my assertion that Gettington.com's computer products are not up to par, whyich is probably why they have such good prices. No, I'll NEVER buy ANYTHING from Gettington again or it's sister company Fingerhut, which are both owned by the same parent company Bluestem Brands, Inc. I should have researched online before buying from Gettington because I would not have done so due to the MANY, MANY, MANY complaints from its customers. Perhaps, if people stopped buying from them altogether, they'd start treating their customers better.
I have had an account with Gettington for 3+ years. So far, I have not had a problem with orders being complete, although a few items have been slightly damaged. My complaint is with their collection department. I make my payments through my bank, and they are always scheduled to arrive before the due date. Several times, I have gotten "confidential" emails reminding me my payment was due, even when the payment had already been credited. This last month, I got 2 voicemail messages about 15 minutes apart, telling me to call them about my account ASAP. So, I did. The agent I spoke to informed me that my account was overdue, and I owed a late fee. He was extremely rude and kept trying to talk me into making the payment right then through them to remove the late fee. When I finally saw a copy of my cancelled check, it showed Gettington had received it 2 days before the harassing phone call and had deposited the payment the day of. If you don't mind being harassed regularly about payments they have already received that they claim not to have received, good for you. I mind, and I won't be ordered from them anymore.
Bought a paint sprayer came in missing parts. They told me no problem use the label in the box to return. I did so and they put another one on my bill and shipped it out. Now I'm on the hook for 2 paint sprayers. They clame they never got it. And I should have insured the package!! It was there label and they didn't know the tracking number. For some reason it was not on there papers. So now im still paying for something I returned!!!!! Do not buy there trash and piss poor customer service!
I had to apply for their credit before I could even access the site. Once inside, I knew right away that I wouldn't be ordering from them, ever -subpar quality products, severe lack of choices, and high interest rates and payments. Honestly, Fingerhut is better for people who need this sort of purchasing option. There is NO way to close the account, and now they keep calling AND texting me several times a day. I refuse to respond. When I tried to change what communications they can send me, all I get is some stupid error code and instructions to call them.
I seen an opportunity and took it when my kids needed a new laptop for school. BIG MISTAKE EVER!!! I have been paying over a year on this laptop that wasn't even an expensive one eithe. I have had them to deducted the funds from my account every month. THEY STILL SAY I OWE OVER $700!!! That's the total finance charge and all from the beginning. The computer sucked as well. This can't keep happening like this I don't understand. I am about ready to throw my hands up at these thieves. Something just isn't right and yes I'm to the point where I'm ready to stop paying these people and take my chances. Oh and by the way if I could Id give this company a - 1.
Customer Questions & Answers
Double check your order form, sometimes if something is out of stock it won't let you proceed. Look at your order and see if there's any messages at the top. Or if it's a delayed shipping they want to make sure you still want it sent look for any kind of messages usually that is what causes a delay .
You can call and ask them if they will allow this but I don't think they will. For the future if you see this try to cancel the order then redo it with the promo code.
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