I will never use Fandango again. I purchased tickets via PAYPAL (my ONLY saving grace was PayPal dispute). We arrived at the movie 10 minutes before the movie was to begin and my ticket code came back as expired even though that date and time were correct on the same code. We had to pay cash at the window to see the movie ($45 for two people now)
Then starts the runaround! I was not entitled to a refund because we had paid cash at the window. I did submit documents as requested by their Customer Support department and always got the same answer: Your case is being closed because you failed to respond within 48 hours.
I literally responded within MINUTES of each and every request. Then, they went back to the original excuse that they couldn't refund me because we paid cash at the ticket window. I literally send 10+ emails in response and all repeated the same:
CASE BEING CLOSED FOR FAILURE TO RESPOND
WE DID NOT RECEIVE YOUR RESPONSE (which they were responding to)
CANNOT PROCESS REFUND WITHOUT CREDIT CARD RECEIPT OF ADDITIONAL PURCHASE
This company is a real piece of work. I will never use them again! PayPal refunded my money. I am SO glad I used them for the original purchase. The claim went undisputed by Fandango.
Tip for consumers: DO NOT USE FANDANGO. They are grossly immoral and incompetent. They will respond to your email with: Sorry, we did not receive your response. Ummmmm......AVOID AT ALL COSTS. See reviews. I didn't check until it was too late.Ask Julia about Fandango
I purchased tickets and had to cancel , called Fandango and was toldthere was no problem that they would credit my account, now after almost 1 year I am still trying to use my credit with fandango on my VIP account but to no avail. Customer seervicetells me they have to get in touch with their corporate team to evaluate the situation ,what a bunch of nonsense.
This is an example of a great service company. 30 minutes before my movie time they gave me a refund when one of my kids got sick.
By their rules they clearly didn't have to, but I asked and they had no problem.
I've always used them in the past and will always use them in the future.
What a ripoff. The four dollar convenience fee is almost as much as the matinee ticket! This was a 25.00 gift card and has 5 dollars left. Whats the point of using that? Another 4.00 charge?? Ridiculous! I will never buy one of these cards again for anyone. I will also advise everyone I know of the scam that is going on.
fandango has quiet a racket going on we were given a gift card for fandango when we went to use it at their kiosk it wouldn't accept it and when we used it on their website mind your this is a fandango gift card so can't use it anywhere else they charge a 4$ convenience fee for using their currency this is outright theft what this means is your 25$ gift card is worth at best 21$ DON"T GIVE FANDANGO YOUR MONEY!
I bought tickets using fandango (for the first and LAST time) and my daughters couldn't get into the theater because they had to be 18? It was our first time to this theater and I did not know their policy. When she called to tell me I went online and tried to cancel and it gave me an error message. When I called I was on hold for at least 5 minutes when I got through it was 1 MINUTE past the show time and they wouldn't exchange my tickets. I called to speak to an idiot supervisor named Mariam and all she could say was "I don't know what I can say to make you understand we won't give you a refund" Are you kidding me a company that big offers that kind of customer service? What a joke... i will tell everyone I know to NEVER use Fandango!!!!!!!!!!!!!!!!!! But reading this website it's clear they don't care!!!
I HATE fANDANGO.
I bought a movie ticket that i thought it was straight from cinemark, but i got directed to their website. They gave the wrong ticket, and did not help me get my money back.
Customer service sucked, was rude and not helpful AT ALL.
If I could I would give it ZERO stars.
I'm not ever purchasing anything through here again.
I would have loved to have written a review on how the movie "Don't Breathe" was. Problem is i didn't see it! I ordered my tickets on Fandango.com but selected the wrong movie theater. When I got to the movie theater that I thought I'd purchased tickets for, I was informed that I was at the wrong theater. I immediately logged on to my Fandango account and requested a credit so I could purchase tickets for the correct movie theater. I was told that because it was more than 2 hours prior to the start time of the movie, I was unable to to receive a refund or exchange. I contacted customer service and the rude representative told me there was nothing they could do. True enough it was my mistake in choosing the wrong theater, but I'm only human and I'm sure I'm not the first person that has done that and I'm sure I certainly won't be the last. Either way I was out of money and was not able to see this movie.
I used the Fandango site from my mobile and once I chose the theater I was then asked to select the date, which I did. I choose Sept 10th and it loaded the shows and the times. I then chose my movie, the time, and selected my seats as it was reserved seating. After checking out, my confirmation came through with the 9th as the reservation date. I contacted them IMMEDIATELY after receiving the confirmation and was told they could not refund or exchange the tickets. After holding another 10 mins for a supervisor I got sent into a voicemail system. My entire problem started because of a glitch somewhere within their system and then I got a total lack of help. I truly feel like I was robbed and am disgusted with this company. I did not ask for my money back, but just an opportunity to get to see the movie I paid to go see.
I tried to get a refund before the movie start time for 5 tickets purchased under my VIP membership and was refused because it was within 2 hours of the start time. That shouldn't matter - if you can't use the tickets before the start time and you contact them, they shouldn't keep your money! They should either credit the charge or allow you to reschedule the tickets for another time. VIP must mean "Fandango will keep your money" in their language.
I've called 4 times today because I've been having a problems buying any movie through their app and they'll do anything to just talk so they don't have to do anything because they aren't trained to know anything except how blame other people. They first said its Rokus fault then it's my fault for not putting the card information in right. Which btw I'm sure I did ( especially since an hour hadn't even gone by) and then I needed to tell them the error code when there wasn't even an error code. If I got the right number for fandango and it wasn't a fake line I'm astonished they're still in business.
I've ordered a lot of tickets from Fandango over the years and I actually like the convenience of doing it from my phone, watching the previews and reviews etc. But last week I purchased tickets using a promo code I was given from Comcast for signing up to their energy program. The tickets totaled about $25. For personal reasons I was unable to attend the movie at the time we purchased them for (which was over 4 days away). I contacted Fandango and asked if they could switch the time/date and they said they couldnt because it was purchased with a promo code. So then I asked for a refund and again they said they couldn't. Finally I had to drive to the actual theater and get a time change. Their service is good but customer service is extremely lacking and they don't seem to care much about their customers at all.
Tip for consumers: Buy AMC Theater tickets through the AMC app, its easier to get refunds if you need it.Ask Teresa about Fandango
I purchased advanced tickets using Fandango promotion codes as part of the payment ($8.00 savings per ticket). I called Fandango 48 hours before the show to change the showtime to an earlier showtime. I was not changing the movie, the date, or the theater: just trying to get tickets to an earlier show. Fandango said the $8.00 promotional codes were now void and had no value.
I agreed that the codes could only be used once. However once used, the value of the codes had been transferred to the tickets. Fandango said the value of the tickets was not the printed value and subtracted $8.00 from each ticket.
This is stealing! The studios paid Fandango the value of the promotion codes. Then Fandango stole that value from me. Fandango is a crook!
Tip for consumers: Terrible customer service. Look at the overall rating.Ask Margaret about Fandango
There is no benefit to creating a "VIP" account. They do not refund you your money if you call anytime after the showtime. Even if the website isn't working and it's after hours to contact someone. They never give "VIP members coupons." Don't waste your money!
The grand kids put money on a fandango gift card. Sent five minutes generating and printing the ticket went to the theater and was told I had to stand in the line the fandango ticket is the same as a credit card. The ticket needed scanned ok I presented the ticket along with my reward card and was told reward card is void when using Fandango. So I spent more time and printing cost for the ticket lost reward credits. Attempted to get a credit back to the kids for the gift money and fandango said no refunds and hung up. Not sure why fandango exists
Fandango is a rip off..not only do they charge you for the tickets..but they give you a nice service fee..i called them well in advance of their 2 hour limit because I had a family emergency and they said they had to send it to corporate to get it approved for refund..i have never heard back nor have I received a refund..i will go directly to the theatre in advance to buy my tickets as fandango is a greedy entity that should go out of business..RIP OFFS..if only I could give it a negative rating
Deceptive marketing like fandango VIP Account. If you buy tickets and can't make it don't expect refund or credit. I bought 2 tickets for 11:00pm showtime, at 9:50pm I wanted to get credit so I could use for next day. When I clicked the link "can't make the show?" In the fandango app. There was message saying that sorry can't refund or credit needs 2 hours notice before showtime. I tried calling their 24/7 help department I couldn't reach them for some reason. Called them next day they claim that they updated their app saying it is any minute before the showtime and app is up to date in my phone. The customer service agent keep repeating same words, I asked to talk to supervisor he gave me a hard time about it but finally said ok. Transferred the call I was holding for 30 minutes and voicemail answering comes up and before that their chat web hanged up in 2 second before I even say anything. So that money is gone but i learned lesson that they are out there to get you.
Bought two tickets for a matinee show on 8/6/2016 through PayPal. PayPal verified that the cost had been paid to Fandango. When I went to see the movie, Famdango NEVER issued a authorization #, so I end up having to buy the tickets again. Contacted Fandango same day, they now say 5 days after the fact that the time of response....opened a dispute with PayPal. What a waste of time!
I recently bought two tickets to see suicide squad. When getting to the theater I was told the movie had already started and they couldn't let anyone else in. I understand that so I asked how I could get my money back and they told me I would have to go through the fandango. It was already really late and I had work in the morning so I decided to call the next day. I was never told or sent a link saying that you had to call them before the showtime to get a refund or exchange. So I thought all was good. Then I call and they take my information only to tell me that I just wasted almost 30 dollars on movie tickets I could not use. So thank you fandango for ruining my one movie date I get this week. I'm defiantly not purchasing any more tickets through fandango, not if this is how they conduct their business.
Bought tickets on Mother's Day for my husband, kids, mom and I to see a movie. Purchase went fine. Got to the theater and the app said I had not purchased tickets and then started asking for a password that I couldn't figure out. Had to by the tickets again for a later show at the theater. I confirmed that Fandango had charged my credit card but I was never able to access the tickets. Contacted Fandango but since it was outside the 2 hour before showing window I was told they could do nothing for me. I emailed my complaint to the company and received an email that it would be forwarded to corporate. 2 days later I received an email saying since they hadn't heard from me hey were closing the issue. After numerous emails back and forth for 4 months trying to get some kind of reasonable response I finally got an email that said since it wasn't 2 hours before the show they could do nothing for me. Terrible customer service.
Yesterday was my daughter birthday. She wanted to go to dinner and to go see the secret life of pets. I obliged for my precious 5 year old, what she wants she gets on her birthday, to a certain extent. That being said, I tried very hard to get to the movies for her. I found a theater showing the film at 9 pm. So I search for tickets online, I find ripypuoffandango, I mean fandango...I purchase the tickets but the screen went out to a page not found page, I reload the page and continue then all of a sudden I get two emails with two separate sets of tickets...one of which I OBVIOUS didn't mean to purchase. It's well before 30 minutes to the show but for some reason when I click the can't make the showing button it keeps sending me to a page not found page. What's going on? I'll tell you...it's in the fine print sure enough but they do not offer refunds to non VIP members. HA! Loop hole found. They found a way to $#*! you out of your money, yet again. Good going guys, way to screw the little guy over. I sit and wait for a chat with them this morning only to be told I'm screwed and they will not be returning my funds OR giving me.a.voucher of any kind for any missunderstanding or the one time failure on my own part. Expensive lesson learned...NEVER USE FANDANGO! EVER.
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