I have been very satisfied with my orders and the speed of delivery. I do have an ongoing issue with a different product than this order that I am having difficulty getting an answer from them.
I ordered a bed, box spring and frame, set up was supposed to be included in the cost and was not. They out source to different delivery companies and you do not get to pick the day and time (as stated on the website). My order did not arrive together and I tried contacting factory outlet by phone and email a few times. I had no response from them! The delivery company finally delivered my frame and left it on my porch. What I paid for was not included, it took a month to arrive and factory outlet takes no responsibility for companies they partner with. I will never order through them again and if you are thinking of buying through them go elsewhere. This is the first and only bad review I have ever left for a company.
On Tuesday, August 23rd I ordered a TomTom GPS from the online Factory Outlet Store. Their website stated "Availability: In Stock", so I proceeded with placing my order knowing that I needed it for a trip to Canada the next week. After not having received a shipping confirmation, I contacted the Factory Outlet Store and was told that the item was backordered and that they were unsure of when it would be received at their warehouse. Fortunately, I checked and was able to cancel the order. I then ordered it from Amazon that is supposed to deliver the next day. What irks me is that the Factory Outlet Store did not notify me of the delay by email, nor have they updated their website to show that the item is "out-of-stock" or "on backorder", even after I notified them of the error several hours ago. Consumer beware!
I called to find out the dimensions and were giving strange dimensions and when I questioned them was put on hold for the processing team. After listening to music on hold, line went quiet and then a dial tone. Thought I might get better price on phone as per recording buagain.much trouble. Ordered bag that had dimensions but really liked other bag. Please put dimensions online for all bags. And please put all discounts online also. Thanks. This is my 5th Travelon bag. I usually by them through TV store but they didn't have any I liked. Thanks again.
I went to the AT&T site looking for a power adapter for my phone. They directed me to FOS. Did not see the adapter, so I called.
Told the clerk my phone make and model. Paid $21.95 for the adapter.
When it came, it was a Panasonic adapter, and completely wrong for my phone. I called FOS, and was told that they did not have the adapter for my phone, but would email me a Return Authorization.
Email never came, so I went to their site for an RA. Sent back the adapter, paying $6.10 for postage.
They withheld $6.29 of the refund, apparently for shipping.
So I'm out $12.35, because the first clerk did not handle the order properly.
Purchased a phone package that was listed as brand new, received a refurbished product. When called to inquire about the product, representative and manager where very disrespectful and argumentative and wanted me to pay for shipping to return the product before they can issue refund.
Horrible customer service will not purchase from them or recommend them to anyone.
When talking to sales person assured it had the features I required. When I received the product and really read the specs, it did not have the feature that I required and was assured the item had the feature. Called and message said to go to web page for return number and directions. When the on website factoryoutletstore.com and there was no way to get any number. Lesson learned, call and ask for returns and left onhold for... NEVER NEVER BUY FROM FACTORY OUTLET STORE!!
Like others, I willing to pay ($65) to expedidite .04 lb depth finder card for fishing trip. The way they used Hummingbird on their website I thought I was dealing with authorized distributor. Hummingbird never heard of them. Item showed "in stock"when purchased with one business day delivery. On second day assured would be there that day. On third day got apology and promise to reimburse for expedite. Later on third day got another message denying all and now saying item was backordered. They said they sent an email. They have not produced and I have tripled checked. Still shows on site as available. If ever told expedited delivery was not possible, would have never made purchase. Others had it cheaper but not in stock at the time. They have offered to pay 10 of the 65 they didn't deliver on.
I found a great price on a refurbished Garmin GPS (zumo 590) and purchased it without realizing that factoryoutletstore wasn't affiliated with Garmin (I mistakenly thought that I was on Garmin's site). Needless to say, after realizing my mistake and reading the reviews here, I contacted them to cancel my order. I then mentally prepared for the worst. Within minutes of sending my cancellation, I was notified that my order had shipped. Shipping was fast (UPS SurePost)... ordered on Monday, arrived on Friday. As I said earlier, I had made up my mind from these reviews that *something* would be wrong with this order. I opened the box, and to my astonishment, the order was perfect. The GPS was packed in a genuine Garmin "refurbished equipment" box, and everything inside was like new. I immediately connected the GPS to my computer and fired up Garmin Express. I registered the device and then it updated the firmware and maps. I am extremely happy with my purchase (I saved over $250 buying refurbished which also came with the 1 year factory warranty). Shipping was fast (and free), no sales tax, and got exactly what I wanted. Very relieved and very happy.
Made a purchase and three minutes later called to cancel it because of high shipping charges. Webpage touted free shipping but tacked on $47 dollars ship charges on bill. No where on the order page could I find the shipping policy or link stating Hawaii was excluded. Rep stated she would cancel it and I would receive an email the next day. Next day email said order was placed and not canceled. Customer rep now said it was too late to cancel but I could return the $23 water filter but would be charged $47 plus 15% restocking and also that there was no record of my call canceling the order. Filed a complaint with the FTC.
Tip for consumers: If you google an item it takes you directly to the order page. Go first to the Home page and read the terms and policy for exceptions and returns.Ask Sho about FactoryOutletStore
I purchased a $200 GPS device thinking I had a 30 day money back satisfactory guarantee. Didn't like the product decided to return it, only to find out there was a 15% restocking fee, and I had to pay shipping. It cost me $45 to have this flawed product. The GPS on my phone is better. Don't purchase anything from this site. It cost me $45 for nothing.
I hope people do what I failed to do before placing an order with these people. That is look for reviews. After I place an order I was called and emailed by them wanting a Photo / Scanned copy of my credit card. No way would I give anyone a copy of my credit card and I told then so in a reply to their email asking for the copy. I received nothing back from them so called stating I was cancelling the order. Of course, the inquisition began with, we dont understand all were asking for is a copy of your credit card. This continued until I informed them that our conversation was being recorded; which, changed the conversation to one of, yes sir your order is being cancelled and a conformation email is being sent.
the battery I bought from this company will not stay on when I take the cord off when it says it's 100% charged. If I put it on by itself with no plug in cord the laptop will not go on and my icon says "no battery" Has any one had this problem? I should of went to for the original Toshiba battery instead of a piece of crap like this. This place has to know that they are selling batteries that won't work, I mean it's their business they have to know but if they don't that's really incompetent business practice. I read they will want a restocking fee? for their incompetency? Really? How do I sent this $#*! back?
19 Questions & Answers
I phoned in my order in personally to ensure I would have a certain travel bag, by a certain date, for an important trip that I had been planning for years. They never notified me that the bag would not arrive as promised, and by the time I found out that it was weeks on back order, I was out of options and out of time. I said I would agree to a substitution of a comparable bag - but that I still needed it by the same date. After spending hours on hold, they only had one bag in stock that is similar in function (not style), which cost $40 more. Customer Service said they could not even give me a discount on the replacement bag (which I really didn't want, or like!) AND THEN they insisted I would have to pay the expensive rush shipping if I wanted the bag on time. Had they shipped it as promised, there would be no need for rush shipping! Bad experience so far all the way around. I still have a few days before my trip, so I am asking for decency and understanding - not what I asked for or what was promised to me, but at least do the decent thing and make it right.
My question is this: Why is your customer service not empowered to do what is necessary to keep a customer satisfied? If the company fell short on two promises (the bag that was promised, and by the promised arrival date), then how do you feel it is reasonable for the customer to pay extra for something they did not originally order, and then pay extra for rush shipping?
The company needs to take responsibility for not delivering on their promises, period. This is unacceptable to leave the customer without options, not even notify them
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About FactoryOutletStore (from the business)
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.
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