I've been charged of an extra cost from the company I rented the car from. (in 375 reviews)
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Economybookings was easy to work with because of a good website and lots of choices. The search was fast, the offers multiple and interesting and I found a convertible in Malaga which is always very tough. I will go to economybookings.com for my next car rental experience
I booked a car, and total was $103. They charged prepayment $46, and balance was $57. All turns that this $46 was NOT FOR CAR, just for 'awesome' service to Economy Booking (I don't know where they let you know about it), and at arrival I paid $170 instead of $57 as was said in my booking. So, COUNTING ON $103, I PAID $216! Tricking you at every step!!! Will never book with them again!
They charged me $147 on-line 2 weeks before my trip to Orlando. I took a shuttle from Orlando airport to Economy Rental Car and they gave me a bill for $290. Fast-talking sales reps refused to use my proof of insurance and said I had to use their insurance unless I charged $1000 deposit on a major credit card. The woman ahead of me in line was arguing with the rep for THIRTY MINUTES about something. I took their shuttle back to the airport and got a car from Alamo. Was EXTREMELY frustrating after hours of travelling. Also, they tried to sell me a Toll Pass for $25. Told me with my itinerary I'd pay at least $30 in tolls. Going home in 2 days and have only spent $7.50. Isn'the this bs illegal?
GHOST company! there are 3 phone numbers in the internet site, 2 doesnt answer and the last one was the police!!!!! they didnt send me the recive, and had to cancel the credit card-s extension!
after finding the problem i tracked the company by internet, and everybody got scammed! DO NOT BOOK HERE
I booked through Priceline (not by bid). When I got to the Orlando location on a Saturday night I was informed that I needed to bring proof of insurance. My husband at home sent pictures of the policy with my name on it but they would not accept it. I thought I had no choice but to take their insurance but they charged my more than twice their advertised insurance rate "because it's after 5 pm." I did not see a copy of the charges before signing the little black pad. When I disputed it later, they told me "too bad, you already signed." I will never ever again rent from Economy and I will be sure to spread the word to be prepared to be ripped off.
When booking a car for our trip to San Diego earlier this month on economybookings.com I was told on every page of the process that the price they listed was the TOTAL price. I understand the total price to mean the total price. Only after reserving the car and having my credit card charged by Booking Group (immediately) did I receive a notice of what the car would cost to rent, which was 50% more than I was told throughout their website's process. I called customer service and the guy I talked to was awful. He told me that I should have clicked on the Terms and Conditions, that's when all would be revealed, and that I "could be renting a car without an engine." How could I know without reading the fine print, he said?? I couldn't remember seeing any "Terms and Conditions" so I went back thru the process and I found it in very small print at the bottom of the last page. Next to the much larger BOOK NOW link.
This amounts to a bait and switch. An honest company wouldn't operate in this way. They would tell you throughout the process that the price listed was without taxes and fees and WAS NOT the "Total Price". They would show you the total amount before they charged your credit card.
I assume that I will not be getting any reimbursement for my charges from Booking Group, if the man I spoke with on the phone is any indication of how the company is run, but I just wanted to let everyone know how underhanded Booking Group LTD's practices are. It appears that Booking Group LTD has constructed this process in an effort to net profit using deception and I will be doing whatever I can to get the word out.
Beware of Economy Bookings. When you book a reservation on line, it's not made clear when you're making the reservation that you will be subject to local taxes and fees. At first it looks like it's a great deal and after you pay for the reservation on line, you find out that the quoted rate is not the total amount of money you will have to spend to rent the car. Also, when you cancel and I canceled months ahead of time, you do not get all your money back. All I need is for someone to mess over me once and then never again do I use that company. You're better booking from a company in the US.
I reserved a hire car online for our arrival in Portugal with Economybookings.com. The car hire was extremely reasonable, 50+ Euros, but was then advised to take out full insurance for another 50+ Euros (Still not too bad for 10 days hire). But on arrival I find out that that the car hire company you receive your car from is not Economy bookings, but a local car hire firm and they do not recognise the insurance you have taken online, I then had to pay another 180 Euros for full insurance. Tip from me, stick with the market leaders e.g. Europcar, Avis etc, they work out cheaper in the end.
I pre-paid for my car through Economy Bookings to be picked up in LA 4/8/16. The instructions told me to have the airport shuttle take me to the Cell Phone Lot and America Car Rental. They said they would send a shuttle to pick me up in 15 minutes. 30 minutes later I saw a shuttle that I thought was from them. Was taken to Allied Rent a Car. Called America Car Rental and they said they would have as shuttle pick me up in 15 minutes. 30 minutes later I called back and was told that even though I had a reservation they had no cars available! I was so angry! They said they would have a shuttle pick me up in 15 minutes to take me to the airport to rent a car (Allied Rent a Car had none available). About 30 minute later I called them back. Joseph from America Car Rental said he would pick me up in 15 minutes. He did come and I asked him to take me to my hotel room. I was able to contact Hertz who picked me up at my hotel and rented me a car. My flight got in at 10:05am and I got a car at 5pm. Neither Economy Booking or America Car Rental have given me a refund even after many calls and emails to both of them.
I made my reservation via internet for rent a car for 130 and i let my flight details (arriving and departing time) When i arrived in Mozart-Salsburg Airport, office was closed. I try to find somebody and i made lots of phonecalls. At the end somebody who named is Rosanna Haigermaser came and opened the Office. She told me that they already send an information mail; the mail said i can take the car 10:00 in the morning and i should pay 320 instead of 130 But i was on airplane on that time (and they new my flight details) They are taking this money with swindle and the woman was really rude and being annoying.
It was too late to find any alternative on that time and i paid it.
I will never rent a car from this company again and i didnt recommended to anybody.
Recep Sami Cukurova
Don't book your car from EconomyBookings! They say "Total to pay on arrival" is not the total truth. I had to pay an extra $40.00 for taxes and fees when I went to collect the rental car. Also, EconomyBookings asked me to make a prepayment when I booked. I paid $16.87 which I thought was part payment for my rental. NOT! At the car rental, I found this payment was a charge by EconomyBookings for booking though them. Dishonest tactic!
We rented a car from the Las Vegas Fox Rental Car. We will NEVER go through Fox rentals again and suggest no one else does. We were in Vegas for the weekend and decided to fly our son in for his 21st birthday. Thought it would be a fun surprise to rent a convertible camaro for him to drive for a day. Rented the car on line 4 days before we left. No problem, yet! We waited at the Las Vegas airport for the shuttle to take us to the rental car building. Waited at least 20 minutes for the shuttle. We were taken to the rental car place were we had to take another shuttle to the actual Fox building. We got off the bus and were greeted with over an hour long wait in line. We finally got to the front and were told many people were out sick. We were ok with that and the lady at the counter was apologetic and nice. She told us we may have to wait a few minutes for the guy to pull up the car outside. We proceed outside to a small shed. No one there. About 5 minutes later, and customers waiting, a guy comes slowly up and tells everyone all the cars need to be washed and cleaned and it was going to be at lease 25 more minutes. There is a huge pile up of running cars with another guy walking around them slowly checking them in while taking his smoke break. No hurry what so ever. My husband went back inside and ask to speak to the manager. The lady who helped us came out, talk to the two guys and proceeded to walk around the lot. After another 20 minutes, she told us that the guys were to lazy to give people their assigned cars and had given away the two cameros that they owned. They offered us a convertible mustang that was buried behind the huge pile of cars that still needed to be checked in. We had reserved and paid for a camaro and had waited there for over two hours, just to be told they didn't even have the right car. In the end we walked away with no car for our sons 21st birthday, wasted 3 hours on a Friday night and ended up having to take a taxi ($25) to get back to our original car. I repeat NEVER go through Fox Car Rentals.
The rental did not go well at all. In fact, when we got to Fox Rent A Car in Seattle at the appointed date they had no record of our reservation, despite having the two sets of reservation paperwork I was told to submit to them at the counter. We had a confirmed reservation and still have copies of the confirmation and a receipt for the $51.23 required deposit which you have already received and which we have paid through our credit card. Also, Fox was eventually able to rent us a vehicle but it cost much more than the $363.23 we were guaranteed through your booking agency. My total ended up being $477.26. I am demanding that we be reimbursed at least the deposit we made of $51.23 on February 4, 2016. I emailed the company today. They said they would investigate and reply within 7-10 days.
They quote you a price in your currency with absolutely no mention that there will be other fees. The priced charged is in Euros, so your credit card will be charged more than quoted at reservation time. Then on car pick up, the car rental company (Fox in my case) will change you extra fees that they say the third-party price is not covering about 33% in my case plus a deposit on top of that. So before going out with the car, your credit card as been changed about 220% the quoted price. On return Fox is refunding the deposit on the credit card only 5 business days later.
Customer service did nod answer my emails
Arrived at Tampa airport on Friday March 18th. Our plane was a bit late. Our luggage was the last ones on the belt. We found a phone and called to get our car rental.The guy told us they didn't have any cars and probably wouldn't for an hour or so. He told us that we should just go try to get a car from another company. I told him we had already paid and he said oh ok that is different. He put me on hold. Then he came back and said that because we were an hour past the time we said we would pick up the car (9:00 am) (we called at 10:10 AM) that we were no longer eligible for a car rental. Told me to have a good day. So there we were stranded at the Tampa airport with no car rental. Will try to get our money back when we get home but if I look at all these reviews I am not sure that my chances are but I will fight as much as I can. SO DISAPPOINTED AND ANGRY!!
I booked a car through this company. They charged me a pre-payment of 20%. When I picked up the car, the car rental company did not deduct this 20%. They said this pre-payment does not show up on their system. When I called economybookings.com, I was only shouted at by a customer service representative. When I told her that I would not use economybookings.com again, she said "have a good day sir". Avoid at any cost. This company reaps you off, and on the top of it, you are insulted. So, you pay to be insulted.
Economybookings.com had good prices and good cars when we booked. Of course we hope this carries through and our whole experience will be positive. Noel was very helpful and prompt in his responses and streamlined the whole process. We would and are hoping we will book again with Rentalcars.com for other countries as well as Spain. Thanks again.
We booked a car via @BookingGroup in December 2015 (and pre-paid) for our honeymoon in Cancun. When we arrived, we were told that they had no cars left and offered no other car, compensation or refund. We are still months later trying to get our money back and deal with the horrendous customer service lines who barely speak English.
We are very disappointed in @BookingGroup and @AmericanCar. Our honeymoon began with this horrible experience and we will never use this company again.