EconomyBookingsReviews 4,747

I booked a car rental for 11 days in August in Spain through the Economy Brookings website. OK Mobility was chosen as the car dealer. When I came to get the car, I was told I couldn't get it without an international driving license. I had no international license and that's entirely my fault. As a solution, I selected one of my friends with an American driver's license to be the main driver. It was impossible to make the change since the booking was made through Economy Bookings - and there is no option for making those changes on the company website and I cannot speak to anyone at EB about it. As a result, I made a new car rental reservation with a different company and paid EB the full amount even though I didn't take the vehicle. Even more disappointing was the fact that EB declined to compensate us even partially for a car we didn't take. Due to EB's lack of communication with its clients, we had no choice but to pay the full amount. My recommendation - don't ever use EB services - it will cost you dearly in the

I search the website and noticed that Economy Booking has of the cheapest offering for car rental. I took the option of full insurance coverage + free cancellation with a total of US$798.73 (22 days in Europe). I paid a deposit of US$42 and it show that I will pay US$756.73 at the counter when I collect my car. But when I logged into the economy booking website and view my account, to my horror, it indicated that I have to pay a full amount of US$798.73 and still have to purchase protection option. Thus, I then choose the "cancel" option on their website and to my horror again, I have to pay US$26 for cancellation fee and then the remaining amount will credit into the e-wallet in economy booking website itself. Basically, the amount of US$42 is NON-refundable at all. Please avoid economybookings.com or the bookinggroup.com as it was a fraud!

I was trying to book a same-day rental car for myself and my sick mother to get from Chicago to Sioux Falls, SD. I took a call from the hospital while booking, and the website reset the return point back to Chicago after I hung up. The rest of the info stayed the same: price, vehicle type, dates, etc. It wasn't until after receiving the confirmation email that I realized the location had changed. Which was a problem, because the discount rental place they connected me to doesn't even allow drop-offs to the town I was going to. I called customer service five times before the pick-up time, and was dropped while on hold for four of those calls. Once I got an agent, I explained the situation and he said it was simply not possible to do a refund. I hadn't used the vehicle. The company is out nothing. Yet they still refused a refund. I sent a dispute into my credit card company, and I'm hoping for the best. For everyone else, don't risk it. The company is pure trash.

I would probably have gotten aaa or aarp etc discount if I were able to talk to dollar or change the cc to one that covered colision waiver

When I arrived at Auto Via in Reggio Calabria the agent told me that the booking that I made on economybookings.com was not valid for a Canadian Driver's license. He told me that he had to create a new booking and that the booking that I made on economybookings.com would be refunded. No other car rental company was still open at this time, so my Wife, Newborn baby and I had no choice but to pay for a new reservation. I filed complaints with Auto Via and economybookings.com but neither company responded.

Please do yourself a favor and stay away from those guys. I booked a car through them and when I showed up on the same day as agreed at the car rental company they hired the company said I only had 2 hours from noon, mind you there's nothing on economy bookings contract mentioning 2 hours because I would have never agreed to it. I even send the rental company and email earlier in the day letting them know Iwas coming. At the point Pricecarz, which is a local very small rental company tried to hike my price prom 780.04 euros to 1720 euros. Your standard bait and switch. So now, we just arrived in a new town and were without a rental car because of their shenanigans. Don't put yourself in that situation and just stay away from those guys.

If you're looking to have charges appear on your card that were unauthorized for rentals you're not receiving, give them your credit card.

DO NOT USE THIS COMPANY! IT IS A SCAM! We booked a car a month prior to the trip through the site. We showed up at the airport in Riga where we were told by Enterprise that no car is available. Speaking to Economybookings customer service, they simply said that "something must have gone wrong, fill out a form and you will get refunded". Please note that we had received a confirmation email and money had been drawn from our card already. Following the incident, we filed a form that took 5 days to get a reply to. The company did refund the money but offered nothing else as compensation (the car we managed to book on site in Riga was 2.5x as expensive). Worst I have been treated as a customer.

If you book here you will not receive any confirmation email. All they send is an email with 1 button. When you press that button, money is immediately withdrawn from your credit card. There is no way you can get this money back. Immediately after it happened I called but with 0 results. I was within 24 hours of picking up the car and therefore not entitled to a refund. What they could do for me was send an email with where and how I could pick up the car.

Update/Answer.

So you say: It is my fault and you dont care i payed for a insurance i didnt want. You got the money and not even think about it to give it back? That is what you say! Scammers. That is what your company is. Nothing more nothing less. SCAMMERS!

Refund is first a "credit" to be used at another time with them. So this so called credit goes to a "wallet". Then to actually get credit to your form of payment you have to go back and forth with email and links, the instructions are not clear and wording is very tricky. Then it says credit was posted but may take several weeks. Beware.

I booked a car for 12 days and payed EconomyBookings with a virtual card. When I came at the counter of Alamo, Alamo did not accept the same card I payed with and I didn't get my car. I asked for a refund or voucher but EconomyBookings did not want to give me. I asked today if I can have a car for the remaining five days but they told me no. I will never use EconomyBookings again. They took my money and I got nothing in return. It totally destroyed my holiday plans.

The booking process was straight forward and easy.
Europcar at Margaret River and Perth International airport-service staffs was very friendly and helpful.
Car was clean and in very good condition.
Keep it up guys.

Prior to booking, I spoke to an agent to get more information and I mentioned that I wouldn't be in need of an airport shuttle or other transportation to the pickup location. I say this in order to prove that this agent KNEW that I did not have a flight and never mentioned that in order to rent the car that a flight was mandatory. Neither was this mentioned on the website which let me book with no problem despite not having a flight.
Long story short, they did not let me pick up the car, which is understandable because it is policy that it was necessary to have a flown in to Illinois to pick one up however, they refused to give me any type of refund for this issue or offer any other option to resolve the issue. $400 down the drain all because an agent and a website were incapable of communicating and informing on company policy. Scamming your customers is a horrible way to go about business.

Don't believe the fake reviews posted by them! AVOID to pay with your credit card or paypal or any other options! You will not get any service, car or refund!
Previous fraud victim.

When I booked my car, I was told my order couldn't be processed, so I re-entered my credit card number. I never received confirmation that my order was approved or processed. Worried that I would be without a car on my trip, I booked another car only to see days later 2 cars processed on my credit card. I tried numerous times to contact them regarding this double booking, difficult to reach anyone. When I finally did, they refunded one car, but held back 60 EUR (amounting to 120.00 CAN!), claiming to be their service fee. And on top of that, the lady I spoke to was extremely rude and resided outside of Canada, and with the time difference a manager was "never available". I'm not sure why I am stuck paying a service fee for their mistake as they didn't send the confirmation email the first time, resulting in me booking a second car. One would think that given they are in a customer service industry, they may stop to think why would I would need 2 identical car bookings? I will NEVER BOOK with this company again, and will tell everyone I know about my experience. I think this must be a scam they do to hose people out of a service fee as I have never had an issue with my credit card before. Shame on them, BUYER BEWARE!

Overall i got a car but it was huge issue with an insurance where i spent extra money for new insurance from car rental. I booked a car via economy bookings on Madeira with full coverage insurance as i do always because don't want even to think about any possible damages, theft or whatever. Story started when it i was at pick up desk of rental company where i was asked if i want insurance coverage. I was surprised of it but long story short. Economy bookings did fraudulent action and giving misleading information where they stating that car was booked with full insurance. In fact it was third party insurance with excess of up to 1700EUR that's what "Full coverage" for economy bookings and that's what i think misleading. Eventually i had to buy a real full coverage insurance from rental company. I tried to explain my case to economy bookings my case and that i want my money for insurance, that's the only answer i got "As you have taken our Full Coverage option, your excess is covered by this product in case of an insurable event up to a maximum amount of 1 700 EUR." and then they started ignoring me. Awful experience of the support, fraudulent car insurance policy of the company. Will never do it again and not suggesting because at the end the prices at the company which i rented were the same but the process much more transparent and honest.

Order a car through the componey for family vacation. When arriving to pick the car the rental componey ( ECH) refuse to give a car when claiming that names on documents not match But they had no problem to give a new car order with more than double the price i made with Economybooking. When asking the money back (pre payment and full coverage i already paid) they refuse to do so while i didnt got the car and hiring never was done.- shamless and sad that such componeys exist and give such poor service