DealeXtremeReviews 323

The entire site is down again today. What happens to my order... and my money? Is this site closed permanently?

I ordered gas struts fir a tanning bed. They took forever to arrive and had already gotten some when the finally came. They told me how to send them back for a refund. They received them back on June 10th. Today I get an email stating that they had only gave me back the tax of $2.80 on an over $50 order and charged the rest as a restocking fee! I would have just kept them if they would have told me this upfront and sold them myself to get the money back. Terrible wah to do business!

My order not process more 5 mount. No delivery no refunds. I try contact with messenger on there Facebook fanspage but no respons.

I bought letv x526 phone that has a broken mic and I contact about the problem and still got no solution

While DX.com used to be a great site for deals, their customer service and website have taken a nose dive. It's still may be possible to get great deals on good products through DX.com, but if something is wrong with your order and you try to get an exchange or refund, you'll encounter bug after bug and nothing but silence or stonewalling from DX.com. The site will also publishes fake reviews under your account.

The item took so much longer to arrive than stated and queries to their customer service go mostly ignored. The responses I did get were to request more time to respond properly, but this never happened. Opened a PayPal case when I was at 8 weeks and still waiting for the item. Deal Extreme asked me close the case before they would respond to me.

The case was still pending when the item eventually arrived (at 10 weeks), but turned out to be completely wrong. Zero response from Deal Extreme about this and PayPal issued a refund.

Do not use - if you actually get what you ask for you're lucky. This is one of the poorest buying experiences I've had - I was just thankful that it was a relatively low value item and that I used PayPal.

I purchased a Umidigi phone in January and then returned it due to it not working correctly. It cost $38 to send it back to DX. DX wanted me to to advise them of the phone getting back to HongKong and I was able to do this via the tracking that I paid for. After telling DX that the phone had arrived at its end, I was told to be patient as there was some sort of work bank up. That was months ago and my enquiries have been met with silence ever since.

Sorry but I don't trust this site even though I received the purchase refund via PayPal. DX also ignored PayPal so I won the dispute. I can only tell you that I will never buy from DX again and whether you choose to take this as a warning, is up to you..

I HAVE BOOKED A PARCEL ON MARCH AND ITS REFERENCE NOUFO*******YP and product is
Baseus Bend Angle Multifunctional Type-C HUB Converter Practical Adapter for Computer Smartphone
Rs 2792. 68x. For 10day from yuour side thwy were sending me message thaat your product is despatched and ihve check online aso it ws showing to GATI AND its referance no EQ*******651N. Daelxterme serivce is very poor and i cannot able to trace this product.

If you saw my previous review, you would know that I ordered a pair of Wii Remotes from this site and they were taking a "very long" time to be shipped. Well as it turns out, the reason for this is that they were stopped and the seller doesn't know when they'll be available again. They put them up on the site saying they were in purchasable, they allowed me to purchase them, and now I'm learning that they stopped them and don't know when they'll be available again. I am just amazed that this is something you can do. I am very disappointed and if you haven't ordered from this site, don't. I promise you the extra 5 bucks you're trying to save will be better put to that item on eBay, rather than that item that'll never show up.

I bought quite a few products from this website and was not unhappy until I had to deal with aftersale.
Last item I bought was supposed to be a SSD drive and turned out to be a HDD once delivered. I complained about it and aftersale just made me crazy. I never got any sensible answer and off course never got any money back.
Worse, they changed my very bad comment on the product to 5 star. I know it since there was only 2 (very similar) comments on the item, among which one with the flag of the small island where I live.

Order a drone as it was shown in stock. Took the money instantly, then after a week of no response said it was out of stock I need to wait 2 weeks, after 20 messages and on messenger, I get a response, out of stock please wait. Asked them 10 times to cancel the order, no response. Then a message, saying out of stock, nothing about cancellation. Another 5 messages sent, nothing. I don't think I've dealt with such a irresponsible, ignorant and unprofessional company in all my years. Been a month and still have no idea what's happening. Can't find a email or system to complain. I'm £400 out of pocket with no idea where, when or whatever is happening

I ordered an item from DX.com almost 2 months ago, they processed the order and took my money in 2 minutes, it took them over a week to send an email sayiing they were preparing to ship it, took almost 2 weeks for them to say they had shipped it, and now almost 2 months later, the product has not arrived. No repsonse to emails to the seller, it is incredibly difficult to contact ANYONE at DX.com to tell them the seller is a dud. Theres another word for DX.com... Crooks!

Most sellers are honest, but Buyer protection time is not enough for an item to reach many countries. And some sellers will delay responses or claim they have to check with the warehouse and wait several weeks. Then the time is over, and there is NO appeal process. Even if the buyer sends you the wrong item and doesn't want to do anything about it, there is nothing the buyer can do.
This was my first time returning to dx.com after a year of absence due to a previous bad experience. And I promptly get a second bad experience.
I'm going back to aliexpress.com. At least they have an appeal process, even if the seller delays past the buyer protection period.