Disgusting customer service. DO NOT BUY FROM HERE. You do not receive your package and they ignore msgs

Never got my 185pounds phone! Dont buy! Go on ebay! L cant get my phone or a refund!

I ordered a $260 SSD Drive and it arrived 3 months late. It seems damaged... sort of works... sort of doesn't. They sent a SSD in a very poorly padded envelope (which was ripped by the time I received it) with a claimed customs value of $10 (this is illegal for them to do by the way). I would recommend staying away from DealXtreme. Your order will likely not arrive within 20 business days like they claim... it will likely be much later than that. Then at that point if there's a problem do you really want to wait another 6 months to get a replacement...? I've read bad reviews from numerous other customers reporting horrible business practices... and I've had several sketchy conversations with customer service where they are clearly intentionally misleading.

If you do run into problems like I did... file complaints with the US Federal Trade Commission online complaint form (Select: Internet Services, Online Shopping or Computers) https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1

Also If you live in BC you can Consumer Protection BC who gave me these instructions:

"Consumer Protect BC can provide assistance with Distance Sales Contracts in some situations, and we invite to read section 49 of the Business Practices and Consumer Protection Act (http://www.bclaws.ca/EPLibraries/bclaws_new/document/ID/freeside/*******_04#part4_division4) to see if any parts of our legislation would pertain to your situation. If you wish cancel your order, you can send the business a Notice of Cancellation of a Distance Sales Contract (https :// www.consumerprotectionbc. Ca/images/content/inquiries/KG%2010-%20Dist.%20sales-%20no%20supply%20date-%20no%20delivery%20v2. Pdf) once you have not received the good within 30 days of the supply date. If you choose to do this, please send the letter in a manner that you can verify whether or not it was received by the business, for example by fax, email or registered mail. If they do not comply, you can fill out a complaint form (https :// www.consumerprotectionbc. Ca/images/content/inquiries/complaint%20form%*******. Pdf) with us. Along with the complaint form, please provide a copy of your original purchase contract, copy of cancellation form, and proof of delivery.
LICENSING & INFORMATION OFFICER
TF *******963
A 307-3450 UPTOWN BLVD. VICTORIA BC V8Z 0B9
W www.consumerprotectionbc. Ca "

Order #: **************050
Ticket number: 4442E4D284E64B0C8EE5E3341CBD7804

Shipment lost/damaged in transit

DX.com refuses to re-ship / refund after forcing me to close paypal dispute. HORRIBLE SCAM

AVOID AVOID AVOID AVOID AVOID AVOID AVOID

We ordered some goods through Wickes, and the order was split, so some of it was being delivered by DX freight. We received a text from DX at 07:48 30/08/16 to say a delivery is on its way and this gave tracking details. I was in all day and tracked this all day with no change from 08:00 stating 'out for delivery from Bury.'
After 18:10 and it had not turned up I rang Wickes customer services and they told me that an attempt had been made at around 13:40? Well I was in all day and there was no knock at the door, no text, call, or update on tracking, so if they did try to deliver they must have stood outside without knocking. Wickes also told me that the driver had taken a photograph of my property, I asked for this but she said due to data protection they could not give me this photo. So I'm sorry but your alleged attempt at a first delivery is not being proven to me, and as I was in every second of yesterday I don't believe it.
So I waited in all day for nothing, and had to wait in most of today also. The delivery driver this time actually knocked at the door, so thankfully I have my delivery, although it has yet to be checked.
This driver quite frankly was rude, I asked if he tried to deliver yesterday and he said no, not me. He went on to say the problem is down to people ordering online... what the hell has that got to do with anything? Would he and his rude self have a job if people didn't order online? Probably not! I pointed out that if we all had huge vans we wouldn't need delivery companies... and you could all go bust! He did go on to tell me how many people order goods and then don't bother to be in to take delivery, well this is irrelevant as I was in all day yesterday. His demeanour was just rude and dismissive, he was being self righteous with his irrelevant comments and just ridiculous! I would not ever order from either Wickes or use DX ever again.
I think DX are an atrocious company who allow their staff to get away with whatever they want. Most delivery companies will provide a courtesy call to say a delivery is on the way when they get closer to your address. I think even Yodel who have had a bad name in the past have more decent people working for them. Never have I had such attitude from a driver, it begs belief how some people get work.
I checked late last night and the tracking details had still not changed, so what is the point in your tracking details? I have tracking details up in front of me now which haven't changed to say the item has been delivered. So for a start if they had not turned up again, I would again be non the wiser and sat waiting for delivery until 18:00. Secondly I sent an email to you last night and no one has bothered to contact me regarding this issue. I still would like to see the photo of my property from yesterday if that is possible?
I have actually done delivery driving in the past and mostly it is down to the discretion of the driver to give a courtesy call, so it goes to show there is no courtesy involved with DX. Also you are always told to ring a bell and knock loudly to make sure the person in their home hears the door from wherever they are and don't miss their delivery. I took two other deliveries yesterday, yours was the only one which did not turn up, or the driver didn't have the common sense to knock.
I think DX are awful.

Shipping takes longer then other chinese store.

Do not deal with this company you will be robbed

"NOT AN HONEST COMPANY - UNHAPPY CUSTOMER

I paid for my order and never received it. After numerous emails back and forth this company did not help!

Ref: 2CE206C12D5C40D5B822C*******A0D4F
I placed an order for a camera battery & followed up with them approx 10 days later on delivery status (they said to keep waiting). I contacted their service department again some time later and was told again to keep waiting 8 more days to see it will arrive. After another considerable time waiting the company sends me an email stating that the file is closed.

I still have not received anything till this day and I feel cheated… The product I ordered is not expensive or anything like that… It's just a matter of principal now. I now see that there are many bad reviews online and I now understand why. I do not recommend dealing with them."

Ordered 2 lithium batteries, DSTE Olympus LI-40B/42B Replacement 3.7V 1400mAh, 28 Oct 2014, now 20 Jan 2015 and still no product. Avoid this site.

All is OK