CostcoReviews 413

Although I've never dealt with Acer before, I did for the first time on Tuesday 10-7-25. I won't leave a biography of what happened but my friends laptop was under a one-year warranty from Acer and Costco. Being told by Costco's warranty department to send her laptop to Acer, she'd put the laptop inside a box, bubble wrapped it and sent it a few days before my arrival. At the FedEx drop off location, that box was then put inside another box. The laptop screen had gotten colored horizontal lines across it and that's why she'd sent it in.

It arrived at Acer via FedEx and the box was in a disgusting state with a broken screen. That was nothing to do with my friend. She'd completed her side of the arrangement.

On the evening of Tuesday 10-7-25 I'd spent two and a half hours on the phone, partly with Costco's warranty service with a gentleman by the name of Minall (sp). This conversation went around in circles and I had to explain to him four times what the situation was.

Acers rep Chris said that Acer would call back the next day. Nobody at Acer has ever called back!

The sad thing about this whole story is I've never heard of anybody having an issue with a return at Costco ever and this ended up being a complete nightmare.

That same evening and getting nowhere with the Costco warranty department phone call, I ended up calling somebody else in the Costco organization on behalf of my friend. That manager in a completely different state called the Costco store in Utah, where this laptop was originally purchased.

I was told that there'd be no problems going back to that store with the laptop, after it had been returned from Acer.

Two days later I went with my friend to this particular Costco with the laptop in a box and unopened from its return from Acer.

I wasn't impressed with Travis who worked at this Costco location at all and the time that it took him to sort this simple return out.

In fact it took Travis so long that in the end I called the original person who I'd spoken to at another Costco store 2 days beforehand. I then put that manager on the phone with Travis to verify with him what had been arranged.

The individual in this Utah location of Costco who'd been called 2 days before and had verified to my Costco contact in another state, said there'd be 'No problems' returning the laptop. This simple message was never passed on to Travis at the return merchandise department.

This was a 20 to 25 minute unnecessary ordeal and a complete waste of our time.

I'll never deal with Acer again and I think their customer service stinks.

As for Costco I'm very, very disappointed with this whole affair.

I've had consistently positive experiences with the Costco Pharmacy. The pharmacists are knowledgeable and attentive, and the prescription fill times are usually fast, even during peak hours. I appreciate the convenience of being able to refill prescriptions online or via the Costco app. Plus, the prices for medications are often significantly lower compared to other pharmacies, making Costco my pharmacy of choice.

Not quite sure when Costco did this as I had always use my debit card to pay. Attempted to check out online for a pick up and card was declined. However, there's a hold on my bank account. Again, attempted to check out and card was declined with another hold on my bank account. What's going on Costco? You don't take MasterCard, but for some reason you can put a hold on my account for seven days. I really question that logic. Will be cancelling my membership after this!

They must have a different hiring criteria for the pharmacy. They are RUDE. I had a script transferred to them. Kept telling me, after hours, that they had not received the script. I kept calling the doctor that was sending the script and they faxed it repeatedly. THEY, not COSTCO, finally called the pharmacy. Their fax machine wasn't working. Then they failed to text me that the script was ready after 6 hours. I really could used that inhaler since I have pneumonia. They just shrugged.

Costco's practice of insisting on presenting your membership card before even entering the check out line and then again upon exiting their 'warehouse' along with proof of receipt is, in my opinion, counterproductive to showing appreciation to valued customers and frankly could almost be viewed as discriminatory. It's like stereotyping all their customers as a bunch of thieves. I'll take my business elsewhere, where a feel more welcomed and like a valued customer after dropping my wad a cash. The only people who I believe appreciate this treatment are the two employees who get paid to do this asinine job!

We have been customer's for many, many years. I have to say. The quality of food and clothes went down hill. We spend anywhere from 400.00 to a 1000.00 dollars every time we go. Thats because we live in Payson. So if something is spoilt or not good, we can't just go in the car and return it. Since the closesd store is in Mesa. So we stuck having to throw it out if it is food. And that happens alot. Costco used to take pride in quality. Now no more. We purchased coconut butterfly shrimp. You would think, the shrimp should be bigger the average. Little shrimp with lots of batter and coconut. A shame if you ask me. Specially sine they cost enough. I'm going to try Sam's club next. Very disappointed

F I could leave zero stars I would. Ordered a dishwasher for delivery/install, and have been chasing them for a month to try to get it. Customer service so far has all blamed the last person we spoke to, lied about leadership/ VP involvement in their logistics, blamed the weather, and then come to realize that they don't actually have anyone in our area to take up the installation contract. That took a MONTH. To compensate? They will reimburse me for the installation that I now have to arrange, even though that was part of the cost of ordering it. They have been awful awful awful. Do not under any circumstance buy small appliances through them - Save your time and energy.

If there is a negative, I will give it negative. I bought 2 mattress online. It is said Clearly on Costco website the old one will be hauled away. The delivery men refused to haul away my old one because there was a tiny stain on the mattress. They insisted that this is Costco policy. Why it didn't say anything on the website when I pay for the new mattress with cost included the haul? As a customer of Costco for more than 20 years, this is ridiculously unbelievable. Called customer service. The representative was mad at me with my question of old mattress haul and insisted the reason of delivery person's refusal is due to the risk of the tiny stain will pose to the delivery person. The Costco customer service is such a joke.

Just got off phone with verification dept after placing a $39 order online. Someone in June used my costco (not credit) card number to place an order. Costco cancelled my order because of the 2 names and addresses. They made me verify questions you'd normally get for a credit card approval. After getting all that info, they told me I'd have to email their 'prevention office' for any future orders. Sounds like more of a hack of my personal info. Beware of Costco dot com. Spent over an hour between chat and verifying phone calls while they explained they were protecting their customers. Harassment. There was no fraud just a bad Costco #. I will be writing to their corporate office. Stay away from them.

Ordered goat canceled goat.
Spoke to Costco. Com several times because Ups via my account started order to be delivered.
Costco. Com yesterday November 21st Tuesday said disregard your order has been canceled.
Plus it states signature needed UPS left package.
I've been on the phone with Christoferfor 32 minutes please hold on I finally said your package is outside and I suggest Costco. Com retrieve it.
Thanks Costco. Com you have saved me more $$$ than I need to spend.
Will never recommend or order from you again.

I am commenting here because I cannot rate Costco Technical and Warranty Service at Costco.com.
1. Please read the information about the Allstate 3 Years Drops & Spills Protection (For New Computers $500 & Above). You are paying for the warranty you already have. Please go to the manufacturer directly to obtain an extended warranty. (Read the fine print).
2. It would be best if you did count on the Costco Extended two-year warranty and did not call Costco Technical and Warranty Service at *******450 to obtain warranty information and assistance. They have nothing in writing and no idea what to do if you need help. Do not waste your time. I was informed by calling Costco Technical and Warranty Service that only verbal information would be given. After speaking to the supervisor and repeating myself at least ten times, I got a response to my open case in writing (I was told). It took me over an hour to reach my goal, actually 1 hour, 14 minutes, and 44 seconds, including the survey.

Below is an extract from Costco.com – do not count on them precisely because it is up to 2 years, and you do not know what it means.
Costco extends the manufacturer's warranty on the following items for up to 2 years from the date of warehouse purchase or date of delivery if the item was purchased online:
• Televisions
• Projectors
• Computers*
• Major Appliances†
See the manufacturer's warranty for specific coverage terms. Costco reserves the right to fulfill the second-year warranty obligation through, at Costco's choosing, repair, replacement, or a refund up to the purchase price. Common exclusions are data backup and software replacement, physical damage, or liquid damage. Costco Technical and Warranty Service advises backing up your computer frequently.

Call Costco Technical and Warranty Service at *******450 to obtain warranty information and assistance.
• English and Spanish speaking agents available.
• All calls are quickly answered and handled in the U.S.
• This service is available exclusively for U.S. Costco members.
3. *Excluding Touchscreen Tablets.
†Refrigerators (above 10 cu. Ft.), freezers, ranges, cooktops, over-the-range microwaves, dishwashers, water heaters, washers and dryers.
The above information I obtained during a direct conversation on Oct.06.2023, which lasted 1 hour, 14 minutes, and 44 seconds, including the survey.

Please advised your egg supplier/s to not to mix the organic with non- organic eggs. The customers pay extra to get the organic so please stop cheating on your customers. Thank you.

Today I was shopping in downsview costco. At that time cashier's helper kicking my kraft dinner and water. Cashier talked to me that packing plastic cover. So that's OK? I think hand is OK but she used foot. I don't think so.

My husband and I have a premium membership and each have a card. Our 17 year old biological daughter helps out with the grocery and running errands since we have 6 foster and adopted kids that are busy. The last time she went she got yelled at the greenwood Indiana Costco for using my membership when her id has our address and same last name. It is extremely inconvenient. I understand the issue of trying to crack down on everyone using passes but this is insane.

I will never again use self-checkout. I have to show my picture ID before I get to the check out registers!. It's super annoying. I'll stand in line to use a real person from now on

Update... when two different guys came to pick up the Costco fridge to return it they were awesome and they were far more nice than the two that dropped it off and they asked why I was returning it and I told him it was because the other guys would not move the older fridge. He said that's too bad since they would have done it no problem so I guess it just depends on who delivers your Appliance and Costco is incorrect In saying that they absolutely will not move you're older Appliance. If I ever have to deal with a third party mover I am going to request those two nice guys. But as my review says below Costco has no customer service when it comes to appliances but okay customer service in the actual warehouse.
Not everything is black and white and the customer service with Costco is just that, no gray area whatsoever. When I ordered a new fridge the delivery guys dropped it in the kitchen didn't install it at all, they were happy to try to haul away my old fridge even though it was only 3 years old and there was nothing wrong with it so I wanted them to leave it at the front door instead of taking it away. They absolutely refused, the drivers as well as someone from their company. One person at concierge Costco said no we absolutely refuse to move the customers old Appliance. Even though Haulaway is actually moving the appliance. They're absolutely stupid and ridiculous. Three more people at the regular customer service number also said nope it's not their policy. At least one of the delivery guys said I should email Costco and tell them to make it right and get them to move the fridge down the five steps to the front door. Found out Costco doesn't have an email for their customer service it's either phone call or chat. Very very little distance yet they would rather go through the time and expense of returning the new fridge than to do that. The absolute worst customer service ever!

Today, I had an appointment at Costco Tire Center in Lodi California. I had an appointment to have two tires install. I was told that it would take one hour which I thought was excessive since it was only two tires and I had an appointment. I came back after an hour with a cart full of frozen food and was told that the car was not ready. AN HOUR LATER still no car and food defrosting it was still not ready. I asked for a manager and the idiot that I had been talking too was indeed the manager. I asked him if it was acceptable to him what was happening and he said no but there was nothing that he could do? Horrible customer service.

I ordered from costco online wholesale for like new bottles of perfume for an amount of 3,200 and and to my shock received half empty bottles that were suppose like new. When i tried to resolve my issue and try to return items get my money back or even new product, customer service was of no help and the went ahead and closed the case so i couldn't desput it. If i could give 0 stars i would but i cant so i have to give one star. Don't order from there unless you want damaged goods!

Their always booked, 5 days out to fix a leak an have no customer care, down right rude. I'll never buy another tire let alone set from these no business minded individuals they hire in their tire department. Discount Tire has my business from here on.