Costco

Why CIBC? The most useless service, ever. No travel insurance, only fuel at Costco is the attraction for me now. Costco is a store I love and shopped at for years, but moving to CIBC was the biggest mistake they made. The service is horrendous. Who was to wait nearly two weeks for a replacement card on a business membership?"express" my foot! Last year my stolen replacement was sent to a city 400kms from me. There are other stores, and other cards offering great fuel rebates, so maybe it's time to cut ties?

The price we pay for gas as Costco is cheaper; however, for all the hoopla around customer service is non-existent. Literally Costco only have pump lines going one way, so if the gas tank is on the driver side you always have to wait in a line Even though there are pumps open! Is maddening so I turned around and the gas nazi told me I had to move my car around. Im not sure who developed the pump system or trained their employees but so not customer friendly. I was told the pumps stretch over the car and Costco will pay for any damage caused by the hose hitting the car. Wouldnt it just be easier to make it two way pumps. Needless to say Im less than impressed with Costco and will continue with sams club.

If there is a negative, I will give it negative. I bought 2 mattress online. It is said Clearly on Costco website the old one will be hauled away. The delivery men refused to haul away my old one because there was a tiny stain on the mattress. They insisted that this is Costco policy. Why it didn't say anything on the website when I pay for the new mattress with cost included the haul? As a customer of Costco for more than 20 years, this is ridiculously unbelievable. Called customer service. The representative was mad at me with my question of old mattress haul and insisted the reason of delivery person's refusal is due to the risk of the tiny stain will pose to the delivery person. The Costco customer service is such a joke.

I have been a customer for over 20 years. We shop there at least twice a week and spend a decent amount each time. Recently we purchased a Sonicare toothbrush. Two weeks later we went back in the store and saw the newer model was on sale for the same price. We purchased the newer model and took the original one back to the store in the original box and packaging. The customer service representative embarrassed us in front of a crowd expressing we return too many items and we are going to be put on a special list that Costco is going to monitor our purchases.

I cannot believe how bad Costco online is. First of all, they don't support defective appliances, even1 hour after they are delivered. Costco push you to the manufacturer which takes weeks to determine its defective. Then once they confirm its defective, they take 4 WEEKS to pick the appliance up and give a refund. From the time I purchased a defective Bosch dishwasher to everything stable was 7 weeks. Terrible support all the way through. Go anywhere else to buy anything.

I have been a Costco member since the store opened in the Atlanta area. I was in the store today and noticed that the mask requirement has been lifted. This will impact my decision to continue to shop at Costco as there are many other options available.

I cant say im a fan of Costco. Costco's online site is not very polished and is sort of clunky. The website still doesnt acknowledge the store in my area even though it has been there for about one year. The Costco in my area is super small and at best carries half the selection of some of the costco stores in other areas. I would rather shop the competition. Compared to my local store, the competitions selection is so much better and the prices are competitive.

A list of detective electronic products: Auto jump battery ($70), DVD Player ($100), bathroom scale ($40), router ($50), HP printer ($175), memory storage device ($70). All ran long enough that I could not return them but none lasted longer than 2 years. Stay away from Costco electronics.

Dont buy the gas range from costco, Recently I bought the new gas range from Costco, When I order this before I inquired their customer service before buying, they said they would haul away the old stove. As a result, they haul it away on the downstairs of your apartment, which will cause you great trouble. The Hoa of the apartment will make you pay a fine, because the big garbage can't be discarded at will. The same item is in Homedepot. They promised to load the old stove on the truck and transport it away. This is the real haul away!

I was shop at Costco in Sunnyvale, California location on October 3,2016. So I decided to order a large pizza to take home. The server was very rude to me. She handed me my pizza without giving me plate and small packages of cheese and pepper. So I asked her very politely for a plate. She simply told me that my order is ready and she walked back to the kitchen. While I waiting at the counter to speak to another server for a plate. A lady next to me who is Caucasian also ordered the same thing that I did and the server gave her plate and small packages of cheese and pepper without asking her did she or not. At that moment I realize that I was being discriminated. So I asked another server for a plate. She handed me my plate with an attitude. I'm very sad how I had been treated by Costco employees. I'm thinking not to renew my membership next year.

It's frustrating that this is essentially a completely different business than the local stores. Different products, prices and you cannot return to the local store (unlike Target). When you talk to them they are quick to tell you that they are different businesses but they should re-think that. As a consumer, the same name is on my credit card when I buy there, and I have a set of expectations built from my local shopping experience. But the online store is sterile and cold in comparison of their customer service.