Joel B.

They have some great, high quality merchandise. I have purchased Italian glassware including wineglasses. The first couple of times I was worried about whether something that fragile would ship well, but they are always well packed and protected. They are very quick in getting items boxed and mailed.

I have always had great luck ordering online from Costco. Once I got the wrong color for an item that I knew was shipping direct from the manufacturer. I called Costco and they took care of everything. The difference between a good retailer and a great one how well they handle problems.

In many cases Amazon has great prices, but it does pay to check sometimes. Usually they are excellent at shipping, but given their volume, it probably won't come as a surprise that they do run into delays or problems from time to time.

Ok, I admit my house is starting to look like an RH show room. Most of their merchandise is great quality. I have everything from furniture to bed linens. Shipping is usually a breeze. After many orders, we have had a couple of things we weren't happy with, but they have always been great to work to address the concern.

I was a loyal customer for years and usually did most of my Christmas shopping on their website. After a couple of messed up orders that were far harder and longer to resolve than they should have been, I decided I could not trust them with my holiday shopping list.

I ordered a tree and a wreath and I have nothing but positive feedback on their product. My experience on the service was another matter. Part of my shipment was damaged. That is not their fault, but getting it resolved was a much harder experience than it should have been. Hopefully things have improved, but check out Visitor posts on Facebook to see the latest feedback from customers. I wished I had.