Costco

I bought a GE gas range from Costco online. The delivery guy came far behind the delivery window. And the product information described as free installation. Yet the delivery guy refused to install. What a bad service! Don't have a good experience with them!

I recently had the most horrid experience with costco customer service. I placed an online order and on the scheduled delivery date, nobody showed up to deliver the goods. After wasting an hour with one of their reps who couldn't comprehend half of what I was saying, I got a hold of their supervisor who credited my card after I demanded he cancel my order. I will never order from them again.

This is the best company I have ever dealt with. Not only are their products great value but
Their return policy is hassle free. You dont even need your receipts because they automatically keep track of all purchases. The beat all return was one I made recently of
A product I had for 5 months. That dept. had closed, and I really did need it anymore. I took
It to Costco, thinking because of the timespan, they wouldnt make a refund but they made a
Full refund! A friend of mine returned something after 3 years and got a full refund. Wow!

We bought a GE washer a month ago and paid for it with a cash card. The day it was delivered, we visited our local Costco store and discovered that the same item was available there for $100.00 less! I called Costco's Member Call Center, explained the issue and was assured the refund would be processed immediately. It is now nearly a month and every time I call to determine the status of the matter I am told precisely the same story: that the matter is marked as "completed" in their records, that they don't actually know what "completed" means, that they don't know who marked it as "completed", and that they are "very sorry" for the delay. I am then told that the matter will be "expedited up to their supervisor" and that I can expect the refund with a week. Needless to say, we are still waiting. And this after being talked into the "Executive" membership just prior to purchasing the washer. Worst customer service I have EVER encountered.

Falsely advertised a 5 burner BBQ as a 7 burner unit.

Below i a copy of my email to Costco.

Walmart, Home Depot, Lowes etc, all advertise the same model as a 5 burner unit. You falsely promote it as a 7 burner unit.

I had many choices of 5 burner units and all were at a similar price. I chose Costco because yours was supposedly a 7 burner unit, more value for the money. Unfortunately, the reality is that your advertising is false. It was the same 5 burner unit

I have been a Costco member for more years than I can remember. Please do not insult my intelligence with your contrived response suggesting that this is indeed a 7 burner unit. Same model number is advertised by all your major competition as 5 burner.

Just admit your mistake and let's move on.

To summarize, Costco would not admit their mistake and continued with a lame cover up story.

Shameful, unprofessional, and surprisingly beneath them.

I truly expected more from Costco.

I wrote a review for Costco to tell the truth about their customer service and they refused to publish it here is what I got in an email from them

Your opinion is very important to us and the Costco Wholesale community. We appreciate you taking the time to write a review on Urban Star Men's Relaxed Fit Jean.

Unfortunately, your review did not meet our guidelines for posting on our site. While your review has not been published, please know we take into consideration any issues and suggestions that you may have
Thats what they do to keep their reviews so perfect amazing

Unable to complete purchase! I spent two days trying to buy the same three items online from Costco.com. Each time I got to the checkout page we received an error message "unable to process payment". I called Customer Service FIVE times trying to resolve their system errors and after two days during which I spent hours chatting and speaking with the agents and a supervisor I got NOWHERE! So gave up and will shop elsewhere.

I have purchased a Costco Membership Activation Certificate for Exclusive Promotion. I never received the promotion benefit after i paid for my membership, and the costumer service representative Amanda from Shop Card department over the phone said they cant do anything for me. I have to return to the store, where i bought my membership and figure it out there. Such a scam on promotions and the worse costumer service experience i ever have.

I will no longer be shopping at Costco. I purchased an LG TV from them 4 years ago and it went out (black screen) after 2 years, however we purchased the extended warranty and the company sent a comparable Vizio tv as a replacement. When my son was looking to buy a TV 9 months ago, I purchased from Costco because I had already experienced TV issues and was pleased with the warranty at Costco. His went out (lines) in NINE months. I purchased an extended warranty for his as well, but since it had been 90 days since purchase, Costco sent me to their concierge service who helped very little and just forwarded us to Vizio who basically called us liars and said there was nothing they could do because the TV was damaged. The TV was not damaged, only watched which is what I assumed was a television's purpose. So, I'm done with Costco... will be paying my bill and asking a refund for my membership as there is a sign hanging by the customer service desk guaranteeing this. We'll see.

I loved that they installed my fridge in for me! They also fixed the problem I had with my last fridge! They saw our plumbing for the fridge was broken. They got us a new one no cost! The drivers were excellent and they was extremely nice! I love my new fridge! Thank you Costco and the drivers!