Verbanist V.

Hard to find brand of vodka was available. Shipping was a bit much, but I can't get this particular brand anywhere near me.

We bought a GE washer a month ago and paid for it with a cash card. The day it was delivered, we visited our local Costco store and discovered that the same item was available there for $100.00 less! I called Costco's Member Call Center, explained the issue and was assured the refund would be processed immediately. It is now nearly a month and every time I call to determine the status of the matter I am told precisely the same story: that the matter is marked as "completed" in their records, that they don't actually know what "completed" means, that they don't know who marked it as "completed", and that they are "very sorry" for the delay. I am then told that the matter will be "expedited up to their supervisor" and that I can expect the refund with a week. Needless to say, we are still waiting. And this after being talked into the "Executive" membership just prior to purchasing the washer. Worst customer service I have EVER encountered.