Costco

I always have thought that Costco has the best customer service and support until My LG TV broke down. I called them and every time it took me between 30 minutes to an hour to connect to them. They had to contact another department and again I was on waiting for another 30 minutes. I called them about SEVEN times and waited for more than three weeks. The final result was none. My TV guarantee was useless and I had wasted my money to buy an additional three-year guarantee.

I placed an order with Costco that was a 2 day delivery. Which end up being 6 day delivery. When I got my order the box was open and damage with detergent everywhere. My order of detergent, chips and water turned out to be a mess box drop off. I refuse to stick my hand down in this box.chip box was open detergent was on everything. I called to have them to pick it back up. Due to me having an elderly Alzheimer's dementia family member with me. I was unable to return it my self. So I called for them to come get the box and refund my money. On top of the 6 day wait for my order now i have to wait 2 more days for pick up and another 2 days for refund. So I am stil without my order. Costco need to do better this was a nightmare order. Customer service was no help and the day before my juice was suppose to got delivered it was also delayed as well so my kids did not have that for there party

I have been a Costco member for years. Their return policy is by far the best I have ever found. If you are not satisfied with your purchase, they fully back their guarantee! I have bought not 1, but 2 of the same water coolers in their store. The first one started leaking after 6 months. I returned it and they gave me back my money and we bought a new one. We repurchased the same brand (wish we hadn't) and low and behold, this one too started leaking and rust happened underneath the cooler. They took it back after we had it for a year. I gave up on that water cooler company, but am thankful that I can rely on Costco to back their products when things go wrong!

Since Costco came back to pre-Covid regular operating hours, why don't they go back to their normal menu at food court? I was told that combo pizza will probably never be back, same as sauerkraut and onions. Not sure why is that especially when we pay for the membership? You would think they would go back to their pre-Covid routine.

They have no online stock checks, so you have to call the warehouse for every item you need, to check it is in stock. What year is this? I am not traveling 20+ minutes to find it is not in stock, insanity.

It is preferable to buy directly from their stores, despite the mediocre service of the employees. It is very difficult to order online, and calling their customer service is the worst, even though being a member gives you many benefits in offers, discounts and quality products.

Awesome. The price of one prescription from a major pharmacy was 112 dollars. At Costco is was 26. Seriously. It was 26 dollars. (Actually I think it was 25 and some change). There is one other pharmacy that has comparable prices (major competitor) but outside of that store this is the least expensive pharmacy I have ever encountered. I haven't noticed any difference in the medication they offer and they seem very efficient. Overall, I am very impressed!

I ordered 7 items at Costco.com, with 2 day delivery. 4 days later I receive 2 of the items. I called customer service and I was promised that I would receive a call back, but that never happened. I asked that the missing order NOT be cancelled on all of the 4 phone calls I made, only to learn today that the items were cancelled. Nothing but bad service and frustration, and now I'm being told another 4 days to receive items on a 2 day ship. Hello, Amazon? It's time for a change for me.

Costco's pharmacy is awesome. The price of one prescription from a major pharmacy was 112 dollars. At Costco is was 26. Seriously. It was 26 dollars. (Actually I think it was 25 and some change). There is one other pharmacy that has comparable prices (major competitor) but outside of that store this is the least expensive pharmacy I have ever encountered. I haven't noticed any difference in the medication they offer and they seem very efficient. Overall, I am very impressed!

I went to Costco because I have a tire leak. The guys that worked over there, didn't even consider fixing the tire, or telling me the truth to get it fixed somewhere else. They told me the tire was useless, the wires were coming up, and offered me to buy 4 tires. I left, went to a tire place, got a screw out of the tire, and my problems are solved! No more flat tires!
They are not honest! I know they get a commission, but it is not necessary to lie to the customer! I will never go back!

Today I was shopping in downsview costco. At that time cashier's helper kicking my kraft dinner and water. Cashier talked to me that packing plastic cover. So that's OK? I think hand is OK but she used foot. I don't think so.

This is the worst service ever, ordered the four piece appliance set, the microwave was dented, contacted online service they sent another one and attempted to deliver it to my contractors house because they did not relay the address change to the delivery service the delivery guy was real rude, told me that they had come to my house and rang the doorbell, told him I didn't have a doorbell and my daughter was there all day, he said well its yours daughters fault. I went off on him, turns out that they did go to the wrong house, contacted Costco, they arranged another delivery and these idiots are saying they came again today! Do not use innoval delivery ever again! Costco needs to fire this company!

I just read the update online requiring EVERYONE to wear a mask in the store starting May 4th. I'm sorry. You do not need to force buyers to wear a mask. We've been doing just find with those who feel they need to wear one and those who do not want to wear one. I agree with Dr. David Brownstein who recently shopped at a Costco. The mask is a preference, but he was appalled at everyone wearing them. These masks should be available to healthcare workers in hospitals and those susceptible to or have pneumonia, bronchitis, flu, diabetes, heart disease, etc. No one should be forced to wear something in order to buy a product.