Costco

Purchased a Christmas decoration and as hubby was pulling box I wanted to say get the other box but because item was a bit heavy I didn't say anything. Removed from box and the battery box was missing one of the metal swirling metal pieces for battery connection. When returning they didn't even ask if there was something wrong. When opening up the new one it was apparent the old one was a return and they just put it back on the shelf. I'm so disappointed how this one was handled and have no doubt someone else will end up with it.

We ordered a dishwasher through Costco.com which included free delivery, installation, and haul away of the old dishwasher! The dishwasher was delivered on Monday and the installation was originally scheduled for Monday as well (all set up by Costco without any effort needed from me). One day before I was informed that the original installation needed to be rescheduled and I was then allowed to pick a day/time that worked so I picked that Friday. The installer was picked by Costco through the Handy app. Ekene was our installer and he was punctual, efficient, friendly, and polite. He installed our dishwasher and showed me that it was up and running before leaving and hauling away the old dishwasher! Amazing! 10/10 experience

I used to be a member for many years but I didn't renew my membership because I got tired walking the whole store to find the product I needed... How a nasty way to make customers buy more... it didn't work for me. Now I go to BJ's and Sams

We purchased a large game table from Costco.ca that was to be a Christmas present. Costco's shipper scheduled a delivery date prior to Christmas... we waited all day... they didn't show up or call us to reschedule. It is now Dec 27th and we are still waiting. Costco.ca is basically throwing their shipper under the bus telling me to deal with the shipper and taking no responsibility for this. This is unacceptable... I purchased from Costco, not the shipper, and I am frustrated by how Costco is handling this.

Beware and avoid purchasing from Costco.ca - I wish that I had seen the rest of these reviews before I purchased from them. I am done with this immature organization. They should get out of the online business and leave it to Amazon and other competent vendors!

Do yourself a major favor, check the price online first. Just purchased a Samsung 82 inch TV for $2,999.99 Costco Burbank, the online is $2,579.99, price difference of $420.00. The major agony, they would only price match if I had bought it online.
Now I have to pull the 82 inch TV off the wall, put it in the box drag it back to the Costco Burbank get refund and order another one online. Same Tv, same brand and all under one roof called Costco.
Zero common sense.

I am a Costco member for over 20 years and love it. However, their same day delivery service is a joke. If you get your items in time and properly, you are a really lucky person. I tried multiple times and checked the service. They failed in all times in terms of meeting the committed time slot or delivering the quality product. Your luck may depend on the person fulfilling your order for packing and shipping. Costco doesn't have proper system and doesn't maintain packing and shipping quality. PLEASE DO NOT USE SAMEDAY order route. Better pick the items yourself.

Went to Kyle texas grand opening yesterday they wouldn't let us in unless we paid 60.00 for membership that's bull never even looked around would like to before I buy membership bad customer service we'll still go to sams club pitty

Wow! As a loyal faithful member for 15 years I just got the HUGE slap in my face. I went to the Costco Manassas VA and was checking out at register #7 at about 2:30 pm today 5/17/2020 and was notified that my membership expired. I asked if I could renew on my next visit and was rudely denied this opportunity. She said renewal must be made immediately or no purchases would be allowed. No warm fuzzy at all. I was shocked and did not have enough money to cover it all. After the shock wore off I gathered myself and drove 7 miles down the road and took advantage of BJ's impressive new membership offer. $25 is all it took for me to feel loved again. So long Costco. I won't be back.
*******@Gmail.com

Ordered a Dining Room set in February which took 4-6 weeks to get but the problem started when we received it damaged. Three out of the four chairs were not level and when looking close the corners on some were left unstained. The table had a dent on the top that looked like someone jabbed it with a screwdriver so I am thinking where is the quality control? Started claim on March 22nd and was not picked up and credited back until May 3rd. This is after maybe 20 calls with shipping four different shipping companies and Costco. Nobody would ever follow up on the shipping companies as they didn't offer the services we needed until we had them check with the company that delivered it. Who would have ever thought of doing that? Polite on phone but did nothing to solve the issue.

Costco online sucks. I have been waiting to get my Washer and Dryer since April, it is July 26th. Had three confirmed delivery days each time received a text or email, after I waited for them, telling me that they are not able to deliver them. Spent literally tens of hours on the phone to talk to nice but lying "service people". Already went 6 times to my Costco store to asked for help - Nothing! Over the last 31 year I know I spent close to half a million $ at Costco. I will not renew my membership no more. They will not get another $ from me if this is how they treat a long term costumer. I hope many other people will do the same.

First delivered wrong one for me.
You guys said after wrong one return, then different refrigerator (I selected) will be delivery for me free charge.
Whatever you guys still not delivered, also charged again for new refrigerator.
You guys made cheating on me?
I'm waiting for answers.
Today I prepared for delivery, all of foods moved out. Now my foods are not available for eating.
I'm so mad now.
I loved Costco shopping.
But
Costco only made lied to me.

Received the $1500 laptop I ordered today in an unsealed box with very little packaging material. The box containing the laptop appeared to have been previously opened and taped over. It looks like they sent me a unit thatvwas returned or on display in store. Imwas so disgusted that I didn't even open the box. I have purchased $15 items from Amazon that are superbly packaged. That's where I will be conducting all of my online from this day forward.

I was a full fan of Costco for 10+ years. Great food, Customer friendly aisles, Quick checkouts, not to mention all the other benifits. We refinanced our home through Costco's Banking outreach. Then we received a letter stating, All law abiding, armed citizens are no longer welcome in their store. They stated they would gladly refund our membership. Let it be known, Costco's are now Gun Free Zones. They post no proper signs, they just ask. I support our entire Constitution, not just the parts I like.

I ordered a Nikon camera prior to Thanksgiving and it has still not arrived. Try to get information? Not a chance. 71 minute wait on the phone. Even then, no dice. The only thing that has happened quickly is the charge on my VISA. THAT has been in place for more than two weeks. Inexcusable service for a company that prides itself in service - and one that I have been a member of for more than a decade.