I took my car to get its normal tire service at the Spartanburg tire center and they stripped a few of my tire studs and lug nuts. I had to take it to get it repaired and Costco won't reimburse me my money. That's crazy! They mess up your car and then say it's normal wear and tear. My mechanic said otherwise.
Always great prices on very good products. They have good buyers and always bring quality. Easy to return if needed. I hardley need to, but if I do, I can count on their great return process. It always makes it easier to take a chance on buying something that you may be unfamiliar with. Only wish they did not get rid of the AMEX contract. I hope that doesn't hurt them too bad!
For some things, like high-end DSLR cameras, it is important to be able to use a product that you are planing on spending $3000+ on for a reasonable length of time. Costco's return policies on electronics are very good. Also, their prices are so close to the bottom-feeders that I always buy the product in the category I'm shopping from them, even if it isn't the one I originally selected.
I ordered a 6 foot long folding table to add to our 6 foot long dining room table to accomodate the 15 people I invited for thanksgiving. The table was delivered by UPS with a small nick on one of the ends. I did not want to hassle with sending it back (it weights 65 pounds) as the box was ripped and torn and i was concerned about getting a replacement by Thanksgiving. I called customer service, explained the issue and asked for a rebate. The table cost $70 plus tax, they gave me $25. Needless to say I was pleased. If I had seen this table for sale in the store, with the same nick on sale for $50 I would have snapped it up. Yep, good customer service, saved me hassle and stress, saved them postage
I do spend most of my living expenses at Costco. I get almost everything that I need in day to day life at Costco. I love their selection and sizes. They are cost effective. Their return policy is one of the best.
I ordered an item from Costco online with expected delivery date of 5 days hence. I am still waiting 5 weeks later. They won't refund my money until the item returns to their warehouse. DON'T RISK IT.
I buy lots online and the usual occurrence when an item is lost or delayed is that the supplier resends another and has the initial item returned to their warehouse. Not Costco. Wait and wait and wait and they won't refund. I might not get it for another 3 months or ever!
I've ordered items from Costco online previously- mattress toppers, a mattress, etc. For that experience, I would rate them a 5. BUT, recently we ordered a microwave/stove combo- that experience would be a solid 1 star. They use a delivery company called Transmotion. Transition, by the way, is rated an F through the BBB. They have no showed twice for appointments and don't answer their phone. While I realize that Costco is not responsible specifically for Transmotion and their lack of business ethics; Costco is the one that chooses to use Transmotion for delivery. I'd be willing to bet cost is a huge factor. Well, you get what you pay for. I, for one, will never, ever, ever order a single appliance from Costco due to this terrible experience. Buyer beware!
We ordered a refrigerator online and they gave us a specific day for delivery. There was zero communication with what time it was going to show up. After taking time off of work, we called their delivery department to find out what time it was going to show up that day. They said that the delivery was cancelled and we would need to reschedule when they have the item in the warehouse. It was a good thing I called or else we would have never known. I'm still not sure if I will get any communication on when it will be in for delivery and I will probably buy from somewhere else. Very disappointed!
Been a member sober 25 years I rate the warehouses 10 always the best!
Worst experience every time with Costco.com
Could
Not checkout with their system problems
Tried to call and do it manual we were on the phone nice lady but new every minute on hold
With supervisor asked to speak with the supervisor supervisor said no work with her or nothing waited for a
Manager total call was 1 hour and 43 minutes disconnected me and never called back
Ruby agent supervisor Craig
Terrible I went to Amazon $4 cheaper and delivered faster LG 65!inch tv
Oh well
A week ago I went to Costco Tire Center in Norfolk VA to have the tires that I had purchased from them put on my late husband's '93 garage-kept Miata. When they completed the job I noticed a huge hole in the driver's side upholstery. The manager came out and took a picture of the hole (as did I) and I filled out an incident report. 3 days later I was contacted by a "customer service" representative. After some discussion she informed me that they were not responsible for the "wear and tear on a 25 year old car." I responded that it was a 25 year old car with NO hole in the upholstery. Her response was tantamount to "too bad." If you use these people, take a picture of your seats before you hand your car over. NEVER AGAIN FOR ME.
Anthony was beyond wonderful! He was helping me schedule a repair for my Samsung refrigerator purchased through Costco. He was so attentive and made sure to check in with me to keep me updated! We were joking and laughing and he made the wait fly by! It is REALLY important to me that this "Superman of Service" be recognized for a job well done! I was so pleased with my exoerience!
I find Costco to be one of the few grocery stores that provides provides both great products and customer service. They do a great job with handling large number of customers and I can always get in and out in 10 minutes on the days that I need to.
I had a neighbor who received a fridge and the delivery guys decided to run past their truck to my car. They jumped up on top of the car and damaged the hood, broke my windshield and completely crushed my roof. Both guys jumped on top of the car and I have video of this and they refused to pay. Be very careful doing business with them if at all. I wouldn't ever buy anything from them again. This needs to be stopped. Allowing big companies like this to get away with this.
I am a fan of Costco. Last Saturday I bought a bottle of CoQ10 and today I found it was already opened, and only half softgels left. Someone stole the softgels! I buy fish oil and vitamins at Costco for years, never have such thing happen before. I don't think it's Costco's fault and in fact the customer service agree me to return. But it's still scaring to think about someone can open the bottles on the shelf, steal or change the medicine inside. I hope Costco can install more monitors in drug area! And I write this review here hope everyone check the bottles carefully when you buy them.
Costco will literally treat u like a criminal if you lose your reciept. We were forced to go back from the door to a Supervisor and then told where to stand and where not to stand by other employees. It was a terrible experience and kinda ruined the mood of our Fathers Day. Will not be renewing membership!
I have been a member of Costco for 20 years and really love the variety especially at Christmas. I have returned 1 item over the years and had no problem. I do think the membership is getting to high.
I gave it one star because it did not have anything worse. I bought a 75 inch tv and it has been screwed up now for over two weeks. The Ceva company that makes the delivery never received the tv, not once but twice. So if you buy a tv, never have it delivered, just send someone to the store to pick up. I now have over $4000 on my charge and not one tv or one credit for the first one that I never got
I have been a member for many years. The bulk pricing and selection is amazing! I prefer it to the other warehouse in town and the people that work there are awesome! Thanks Costco for many years of greatness:-)
I recently purchased a refrigerator from Costco.com and had it delivered to my home last week. I have been a loyal Costco customer for decades and enjoy shopping at their store frequently because of the outstanding "Customer Service". Truly a great company. That being said I must say I have had one of the "WORST" experiences ever when dealing with Innovel, the logistics company that is contracted to deliver products purchased over Costco.com.
My advise, when placing an order with Costco.com is to request any shipping company other than Innovel to manage the delivery. Innovel overbooks their drivers schedules causing late delivery times, they struggle to confirm appointments, but most of all some of their drivers have absolutely horrible customer service skills and should really be fired from the company.
Very poor business practices after being notified that my husbands account had been compromised and a fraudulent purchase was made and showing pending Costco decided the following Monday since they couldn't stop the purchase from going they would charge out account knowing this wasn't our purchase. Calling them holding for a long time being disconnected multiple times and their response is they will not refund the money.
Overview
Costco has a rating of 2.5 stars from 1,515 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costco most frequently mention customer service, credit card and next day. Costco ranks 200th among Grocery sites.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members