Costco

I have been a Costco member and going since it was Price Club, so many years to say the least. Today I had a full carts worth of stuff at my local Costco in Alexandria VA. At the register I was told my card had expired today. Since it is a business card the company takes care of paying the membership for many employees. There must have been an oversight with the accounting department and told the manager I would rectify it Monday morning. He said it had to be taken care of right now or I could not purchase any products. Since I am not the owner, I was not prepared to absorb this cost. Manager told me then you cannot purchase these items so I told him I will never purchase any items from Costco again nor my company and I went to Walmart and spend $300 that I would have spent at Costco

We went in to shop for food and I encountered the Verizon concession were we stopped and talked with a representative named DALIA. She told us that by upgrading with them not only would my wife and I receive a new Samsung Galaxy S5 plus a charger, earplugs, car charger, and a electric plug for the house and of all things we would receive $600.00 ($300 each person) from Costco in a gift card and Verizon would send us a $200.00 check. This is all promotional. We walked away with 2 new phones and all the above and Dalia showed me how to transfer my apps from the old to the new phone and it all worked out with no problems. It was worth taking the time to find out about all this. We then went on to go shopping for our foods. What a day. Costco on Route 9, you will find Dalia. She was so nice and I told her that I would tell everyone about her and how she made everything work for us. Go see Dalia at Costco on Route 9, New Jersey, tell her Stuart sent ya. Good Luck, I know you will be happy.

Disappointment with two different web orders in 2012. Basically the online product description were incorrect and misleading. In trying to help Costco i took the time to write reviews but costco never posted them even though the review met with their costco usage policy. Also writing to their customer service was useless, they never responded.

Also read many users complaining about costco been biased and cherry picking the reviews on their web site (so don't purchase based solely on the costco reviews!). Coincidentally found two different set of reviews for the exact same product. Basically I can only guest that when a product doesn't sell, costco changes the product number and clear all previous review! I saw it first hand with the Paderno 12 pcs Copperline cookware.

Customer service is awful. I bought an air conditioner from Costco.ca online. After 2 weeks when I didn't receive my order, I sent an email to them and I asked to refund my amount, they accepted. But after 16 days from that time they didn't refund my amount yet while they told me it takes 7 to 10 days so I sent another email to them but nobody don't answer me. Online Shopping from Costco is the worst experience for me. If your time and money is important to you, do not shopping online from Costco.

We wanted to purchase a ring at Costco, but were concerned because Costco does not size rings. Instead Costco has a provider in the community, Jewels by George that will size rings. We purchased the ring and went to George. George was wonderful and his work was flawless. George also offers a 10% discount. Recommend both the jewelry and George.

I tried to go shopping there but they made me put a silly looking placebo on my face so I don't upset the old folks who are scared of germs. News flash old people you need them! Then they made me wait in a line like I was a $#*! with nothing better to do. Then I get in there and they don't even have any of the things I needed so I embarrassed And degraded myself for nothing. They made me feel like an idiot treated me like their $#*! like I was a disease and then had nothing I needed. They have lost their minds and lost my business.

I mostly like Costco. I like their tasting service because I can try before I buy... and discover new things (frozen food, sauces, snacks). I almost always buy things I taste there. I buy all my paper goods and gasoline there. I have bought major electronics there. I would like them to keep Guinness in stock. I'm glad Fiber Bars are back in bulk. I sometimes get vitamins. I don't buy clothing, except slippers. There is no where to try things on and no mirrors. I would buy fresh food and other items if in smaller packages. Sometimes I split with a friend.

I ordered a very expensive range from Costco. Almost $4k with taxes. It was supposed to be delivered Aug 2.
Costco cancelled delivery with no explanation or new date. This morning, I got a text message from Costco saying the delivery was coming TODAY at 2:00. We scrambled to get the old appliance disconnected, per Costco instructions. The new appliance never arrived. I called customer service and was told that the earliest the appliance can arrive is Aug 14. The CSR said she didn't know why I received the text and had no authority to help me other than to apologize and schedule the delivery. This certainly wasn't the fault of some poor call center worker. But to Costco logistics, I say, "you suck; do better!" This is my first and last major purchase from Costco.

I ordered a floral piece for a sick friend who lives in another state. It was supposed to be sent "next day". After waiting 6 days, I contacted Costco.com by phone. The wait time was 80 minutes. Then I tried the live chat option. I "only" waited about 15 minutes for an agent. Found out that the vendor hadn't even scheduled shipment for my order. The agent said he'd have someone call me or email me about the problem. I told him to just cancel the order as I wasn't going to wait another 6 days for a response. My friend is very sick, after all, and I just wanted to cheer her up. The agent then became somewhat rude, never apologized for Costco and the vendor's lack of service. I will never order from Costco.com again.

Today at clareview costco, early in the morning right after 9. Shelf check out not too busy, and only 2 tills open. So i decided to check myself out, i was sent back to the long line because i had more than 15 items. Its the rule i was told. No signs anywhere. Since a few shelf check outs are free why cant ppl use them. The line was really long past the clothing sectiom. C'omon costco u got to do better than this.

I just spent $6k on all new appliances from Costco and still do not have my washer and dryer installed 2.5weeks after it was delivered. My dishwasher came dented, still not fixed. Between sitting on hold trying to reach someone to get this resolved and waiting around 4 times for someone to show up at my scheduled time for my installation, I have spent a total of 45 HOURS(and this is not an exaggeration) taking time off from work, etc to get installed what I was told was supposed to be installed the same day or day after. Although I was kind, I must say I am absolutely appalled at the lack of knowledge and customer service with everyone I have dealt with on their team. I can understand if you don't know or have the answers but... find it, go out of your way for someone who is contributing to your salary being paid. I mean it is very disheartening. I give Costco a lot of business for household and business needs, this is really having me reconsider.

I just wanted to say a big thank you for the guy who cleaned up my sons mess today. He had a temper tantrum and he came right over and cleaned up my sons mess. I was going to pick up but didn't have a free hand at that second, thank you so much.