Customer service is awful. I bought an air conditioner from Costco.ca online. After 2 weeks when I didn't receive my order, I sent an email to them and I asked to refund my amount, they accepted. But after 16 days from that time they didn't refund my amount yet while they told me it takes 7 to 10 days so I sent another email to them but nobody don't answer me. Online Shopping from Costco is the worst experience for me. If your time and money is important to you, do not shopping online from Costco.