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I ordered a very expensive range from Costco. Almost $4k with taxes. It was supposed to be delivered Aug 2.
Costco cancelled delivery with no explanation or new date. This morning, I got a text message from Costco saying the delivery was coming TODAY at 2:00. We scrambled to get the old appliance disconnected, per Costco instructions. The new appliance never arrived. I called customer service and was told that the earliest the appliance can arrive is Aug 14. The CSR said she didn't know why I received the text and had no authority to help me other than to apologize and schedule the delivery. This certainly wasn't the fault of some poor call center worker. But to Costco logistics, I say, "you suck; do better!" This is my first and last major purchase from Costco.
I placed an order on 1/15. Fifteen days later it is still "processing" and has not shipped. After inquiring, on 1/23, customer service sent me an email saying it would ship no later than 1/22. They have no idea what is going on and will say anything to string you along. Yesterday, I cancelled the order. I have the feeling that I am in for a long fight to get my refund.
Tip for consumers:
Don’t do it!
Products used:
None
Dear Susan,
This is Lightinthebox Customer Service Supervisor. We would like to help.
We are sorry the order was overdue, please understand that the demand for the item in your order was too high, the suppliers could not complete all orders in time. We need to make sure it meet our quality requirements, your order supposed to be shipped within 2~3 days.
We have created a new ticket =22768261 to follow up your case and help you solve the problems, could you log in to your account to check our answer?
Thanks for your cooperation in advance.
Best regards,
Customer service
Light in the box
Susan C.'s review of LightInTheBox earned 22 Very Helpful votes
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Dear Susan, thank you for the great review and for sharing your shopping experience.
Due to the recent surge in oil prices, the shipping cost of swimsuits has risen. Sorry for the inconvenience caused.
Moreover, to meet different demands of our customers, we offer several shipping methods in many countries. Please kindly note the shipping efficiency shown on our website is calculated in business days.
Thank you again for your support! If you need any further assistance, please contact us.