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costco.com
California
1 review
0 helpful votes
Follow Marilyn M.
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I called administrative office in La Quinta California 11 times, transferred my call 1 time, no answer. Called back 10 times, no answer. Why have a phone in La Quinta California? When I'm there, lines are long, 2-3 people standing telling you to go to line #, why aren't they opening up registers to check people out?

Date of experience: February 28, 2022
California
4 reviews
6 helpful votes
Follow Robert H.
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I like Outrageous deals, manly deals, as I walk into the store. You should have Vuarnet sunglasses right there. Best lense guaranteed in the mountains. Meat deals are good. Personally, I think any electronic computer, headphones. IPad, phone, is a gimmick or clearance item, along with your equivalent of as seen on TV items. When I think of the things, I feel I don't need Costco as much as Costco needs me. OMG, I haven't been there in over 3 months.

Date of experience: April 7, 2017
Michigan
1 review
1 helpful vote
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Re: Never again!
November 22, 2023

Ordered goat canceled goat.
Spoke to Costco. Com several times because Ups via my account started order to be delivered.
Costco. Com yesterday November 21st Tuesday said disregard your order has been canceled.
Plus it states signature needed UPS left package.
I've been on the phone with Christoferfor 32 minutes please hold on I finally said your package is outside and I suggest Costco. Com retrieve it.
Thanks Costco. Com you have saved me more $$$ than I need to spend.
Will never recommend or order from you again.

Date of experience: November 22, 2023
Utah
69 reviews
100 helpful votes
Follow Eva L.
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If you shop around for what you buy here you will see that you really are not getting such a great deal and on top of it all you have to pay a yearly fee to pay more for your goods then you would elsewhere. So nop not for me, I like to save money not spend more. But more power to you all who like them.

Date of experience: June 25, 2019
Maryland
1 review
1 helpful vote
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Awful customer service
October 18, 2021

Employees are rude. And manager don't do anything at Costco Glenn Allen, VA. I was yelled by an African American lady for not putting the bar on the band, its ridiculous, I remained quiet I'm not rude, but I'm paying a membership to be treated like that, no way.

Date of experience: October 18, 2021
Texas
2 reviews
1 helpful vote
Follow Kenneth J.
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Since the nearest Costco store is 45 minutes away, I decided to try ordering online. Big mistake. I ordered 3 bags. Costco plastic wrapped each bag and shipped UPS them separately (Three tracking numbers). One bag arrived more or less ok. One bag arrived 1/2 full. One bag went missing alltogether to the point that UPS declared it too damaged to deliver. No response from Costco. So out of 3 bags, 2/3 of them were severly damaged in shipping. Great puppy food. Costco packaging and shipping sucks.

Date of experience: May 2, 2018
Illinois
1 review
1 helpful vote
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I bought tires with a 50k mile warranty. One ended up leaking after about 10k got it replaced but they threw away the spare I had (with out telling me). Now I'm stuck with a flat tire and no spare. (Ironically it's the same tire they "Fixed") never again costco. Do your self a favor and buy your tires from a real place the customer service is ridiculously difficult to navigate.

Date of experience: November 26, 2022
Florida
1 review
2 helpful votes
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Costco in Orange Park FL damaged my rims while installing tires on my Jeep Grand Cherokee. When I went inside to ask about the damage I was immediately yelled at by a technician saying they didn't do it and that I was absurd to think they caused any damage. Their insurance was even worse to deal with. Charity was difficult to get a hold of, never answered messages, and was rude every time we spoke. This is THE worst company I have ever dealt with and I will never do business with them or any of their subsidiaries again and I advise everyone else of the same.

Date of experience: December 19, 2021
New Mexico
1 review
4 helpful votes
Follow Tu D.
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How can such a great local b&m have such a poor online presence in technology age? You can't create a system of orders and fullfillment. Can't create shipping labels then not give product to your delivery man. That's poor infrastructure

Date of experience: August 7, 2020
Washington
1 review
0 helpful votes
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Tire mechanic flawed
August 16, 2023

Ordered ko2 tires correct size for rav4, waited 2 weeks. Arrived and mechanic said "speed rating for tire was 130mph and the car was rated for a slower speed and did not want liability to install them"? Spent my $1100 somewhere else.

Date of experience: August 16, 2023
Florida
1 review
0 helpful votes
Follow Michael G.
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Rude
July 7, 2019

First time in a Costco. Just wanted to look around. Lady at front door was RUDE because I didn't have a card. Instructed me to exit door to get membership. Gentleman at Exit door RUDE as well. Refused to let me in with the cart I grabbed outside. Thanks for the experience Costco.

Date of experience: July 7, 2019
Wisconsin
1 review
1 helpful vote
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I purchased a LG refrigerator from Costco.com, this was a second LG refrigerator that broke, I called customer service to return the Refrigerator. First they accepted the return to give a full refund but after a week when I followed up for return they said they will not accept the return and refund because the price of refrigerator is high. They offered to give me $300 vs original price of $2700. They said however we say 100% customer satisfaction guarantee but when the price of merchant is high then we will not accept the return for full refund. I told them in this case customer should not trust Costco but it seems like they don't care.

Date of experience: August 31, 2022
Canada
2 reviews
9 helpful votes
Follow JAN C.
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I have been a Costco member for 15 years and cant say enough about the warehouse. I recently bought furniture online and had the best white glove service. I have bought from high end such as Restoration Hardware and paid for the white glove service that still could not match Costco.

Date of experience: March 14, 2017
Rhode Island
1 review
7 helpful votes
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Costco's online pharmacy is quick and efficient. The cost of my prescriptions is about 80% less compared to my neighborhood pharmacy. My emails are always answered right away. The pharmacy mails from Washington state and I am on the east coast, and my prescriptions always arrive sooner than expected.

Date of experience: October 20, 2010
GB
5 reviews
7 helpful votes
Follow Linda G.
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The only thing that bugs me here is the crowds, but you can see why, quality is good and can be relied on even if not the cheapest you always get good value as the quality is good. Obviously you have to have a big family/freezer/be prepared to buy in bulk!

Date of experience: January 31, 2015
Australia
1 review
0 helpful votes
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Not customer oriented
August 3, 2023

Maybe a simple round cake can help mothers who want to make their child's favorite cake, while this can't be difficult for Costco's cake making employees and it doesn't bother them that take the one of the cakes 's cream off and make a child happy, It was not expected of managers of Costco who do not care about their customers.

Date of experience: August 3, 2023
New York
2 reviews
1 helpful vote
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Got Costco Same day delivery on schedule
June 29, 2023

I signed in an new account with Costco.com and ordered some food such as milk and egg etc. Got food within schedule. Ever since delivery people began pickup food from Costco, I have got txt. And on their way to delivery, got txt again. Few minutes ahead delivery got txt too. Then got txt while they got there. Thanks for the delivery person.

Date of experience: June 29, 2023
New York
2 reviews
15 helpful votes
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Refused entrance
February 6, 2023

I was refused entrance today because I did not look old enough to qualify for senior hours. The person at the door has only her guess if I am old enough. There were several customers entering at the same as myself and several were obviously younger than myself yet I was the only one stopped. At no time was I asked how old I am nor was I asked to show proof of my age. I was only told I could not come in till 10 am. At this point I was debating if it made sense to continue spending thousands with Costco then I noticed nobody being stopped when the clock hit. 9:20. Keep in mind there is not visable signage to indicate senior hours or what age is considered senior.

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
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Costco Online Tires
February 14, 2018

Ordered tires on Feb 7,2018 and patiently waited for confirmation of delivery. Never received and went online on Feb 14 to confirm my order to find that the order was delivered Feb 8. Very poor communications between Costco online and the purchaser.

Date of experience: February 14, 2018
Missouri
5 reviews
2 helpful votes
Follow Barry G.
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Shipped my item on time. Shipped it in the original packaging so the person the gift was for could see what it was on delivery. It was not a large item and should be been boxed. If I'd have had to return it the original packaging would have been damaged by labels and such and nobody would have wanted it as "new" anyway. Big company. No common sense.

Date of experience: November 11, 2015

Overview

Costco has a rating of 2.5 stars from 1,515 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Costco most frequently mention customer service, credit card and next day. Costco ranks 200th among Grocery sites.

service
301
value
260
shipping
194
returns
179
quality
223
+160